Cancel Quesmed the easy way

Product summary

Quesmed is an online question bank and study platform developed for medical students. It combines thousands of MCQs, flashcards and mock tests to support revision for UK medical assessments such as the UKMLA, PLAB and MRCP.

Who runs it

Quesmed is operated by Sysmed Ltd., a London-headquartered company founded in 2016 by Yezen Sammaraiee and Stefan Mitrasinovic. The platform is developed with input from senior doctors and medical students.

Company facts

Web cancellation (detailed)

1. Log in at quesmed.com.
2. Open your Profile or Settings page.
3. Click Manage Subscription.
4. Follow the on-screen cancellation flow and confirm.
5. Keep a screenshot of the on-screen confirmation and save any confirmation email.

iOS / App Store cancellation (detailed)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Quesmed in the list and tap Cancel Subscription.
4. Keep the Apple confirmation screen or email from Apple as proof.
5. Note: Quesmed states App Store subscriptions may require cancellation via Apple.

Android / Google Play cancellation (detailed)

1. Open the Google Play Store app and tap your profile.
2. Tap Payments & subscriptions > Subscriptions.
3. Select Quesmed and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Email cancellation (detailed)

1. Send an email to [email protected] from the account email used to subscribe.
2. Include your full name, registered email, account reference (if available), and an explicit statement: "I wish to cancel my Quesmed subscription with immediate effect."
3. Request written confirmation and keep the sent message and any reply.

Postal cancellation (detailed)

1. Write a signed letter including full name as on account, registered email, account number or reference, and a clear cancellation statement for immediate effect.
2. Send by Royal Mail Recorded Delivery or Signed For to: Quesmed, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and delivery receipt for disputes.

Moving / relocation

If you move outside the service area that Quesmed supplies to and that affects the contract, provide proof such as a new address, tenancy agreement, or new employer/university details. Quesmed's public guidance does not list specific relocation exceptions; use the contact email and include documentary proof.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If Quesmed increases the subscription price mid-contract and you are still in a paid period, the contract terms and the Consumer Contracts Regulations allow you to cancel if the change is a substantial modification not agreed in your original contract. Provide the price change notice from Quesmed as proof.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

Quesmed does not publish a specific bereavement policy. To cancel for this reason, email [email protected] and attach a death certificate or official notice. Keep all correspondence and request written confirmation of account closure.

Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by Quesmed

Research shows Quesmed accepts standard cancellations via Profile or via third-party payment methods. There is no public list of additional "legitimate grounds" accepted by Quesmed beyond standard legal rights. Provide documentary proof relevant to your claim (medical notes, relocation documents, evidence of duplicate billing) when contacting support.

Applicable law: Consumer Rights Act 2015.

End of commitment

Quesmed operates rolling renewals. Cancel at any time via your Profile and access will remain until the end of your paid period. No minimum commitment is publicly required for most plans.

Applicable law: Contract terms and Consumer Rights Act 2015.

Cooling-off period (14-day right to cancel)

For new online subscriptions, the Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for distance contracts. If you are within 14 days of subscribing and you have not expressly consented to immediate download/streaming of digital content, you can cancel and request a full refund. If you accepted immediate access to digital content and loss of the right to cancel, the right to refund may not apply.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research does not report specific retention offers publicly published by Quesmed. There are no listed discount codes or retention promotions on Quesmed's public pages. To ask for retention, email [email protected] and include your account email, the reason you wish to cancel, and a request for a discount or pause. Sample request: "I am considering cancelling. Can you offer a discount, pause my subscription, or provide a cheaper plan?" Keep any written offer and confirm the new price and duration in writing.

What cancelling saves you - yearly calculations

Use actual Quesmed prices to compute annual costs and savings. Examples below show exact math.

Example 1 - Monthly plan at £9.99: 9.99 x 12 = £119.88 per year. If you cancel, you save £119.88 over 12 months compared to staying on monthly.

Example 2 - Annual plan at £39.99: 1 x £39.99 = £39.99 per year. If you are on the monthly plan and switch to the annual plan, your saving is 119.88 - 39.99 = £79.89 per year.

Example 3 - Bundle annual at £59.99: 1 x £59.99 = £59.99 per year.

Cheapest alternative: Geeky Medics offers many free resources and instructional content at no charge (free = £0). Switching from a Quesmed monthly plan (£9.99 x 12 = £119.88) to free resources yields savings of 119.88 - 0 = £119.88 per year.

Key UK consumer law

Consumer rights for online subscriptions in the United Kingdom are governed by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts.

Auto-renewal and unfair terms

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms risk being unfair. Quesmed's public guidance states subscriptions are rolling and renew; you must cancel via your Profile or through the third-party payment platform used.

Escalation steps

If Quesmed refuses a lawful cancellation or refund, first complain in writing to Quesmed ([email protected]) and keep proof. Next seek guidance from Citizens Advice consumer service. If payment was by credit card and qualifies, raise a Section 75 claim or ask your card issuer for chargeback. For persistent disputes, escalate to the relevant ombudsman or contact the Financial Conduct Authority for documentation guidance.

Access after cancellation

After you cancel, Quesmed states you will retain access until the end of your current billing period. For a monthly subscription that means up to 30 days of continued access; for an annual subscription up to 365 days.

Data and content

Quesmed does not publish a detailed public retention schedule for personal data or user content. If you need copies of notes or flashcards, export or save them before the end of access or contact [email protected] to request data export and retention details.

Final billing and refunds

Quesmed's policy states payments are non-refundable for partial membership periods, except where statutory rights apply. If you cancelled within a 14-day cooling-off window and have not agreed to immediate download/streaming, request a full refund under the Consumer Contracts Regulations 2013 by emailing [email protected].

Re-activation

To re-activate your account, sign in again and re-subscribe via your Profile or the app store you used. Any promotional price previously offered may no longer be available.

Use this checklist immediately when you decide to cancel so you have full evidence and avoid unexpected charges.

• Log in and cancel via Settings > Manage Subscription; take a screenshot of the confirmation.
• If you subscribed via Apple or Google Play, cancel via their subscription management pages and keep the confirmation email or screenshot.
• Send an email to [email protected] stating your cancellation and request written confirmation; keep the sent email and any replies.
• If you prefer postal cancellation, send a signed letter by Royal Mail Recorded Delivery to Quesmed, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the delivery receipt.
• Record the date and time of cancellation and note the end date of the billing period.
• Check your bank or card statements for any future renewals; if renewal occurs after cancellation, contact your card issuer for chargeback if eligible.
• If within 14 days of purchase, mention the Consumer Contracts Regulations 2013 and request a refund if you have not consented to immediate digital content access.
• If Quesmed refuses your lawful request, contact Citizens Advice and keep all correspondence for escalation.
• Export or save any study material you need before access ends.