Cancel Rapid Media the easy way

Overview

Rapid Media is the trade name for services published by Rapid Magazine Inc., a publisher founded in 1998 that targets paddlesports enthusiasts. The company operates digital magazine subscriptions and several software products listed under Rapid brands such as RapidNative and Rapidemo.

Main products and offers

Products found in public pricing data include RapidNative plans (Free, Starter, Pro, Business), Rapidemo for Windows, and Rapid+ Magazine App subscriptions. Examples of listed prices are RapidNative Starter at £15 per month, RapidNative Pro at £39 per month, Rapidemo one-time payment at £199 and Rapid+ Magazine 1-year at £10.99.

Quick company facts

For official terms see Rapid Media Terms of Service and for RapidNative pricing see RapidNative pricing.

Web / Account cancellation

1. Sign in to your Rapid Media account on the Rapid Media website.
2. Open the subscription or billing section and select the active subscription you wish to cancel.
3. Click cancel and follow on-screen instructions. Save or screenshot the on-screen cancellation confirmation.
4. Check your email for a confirmation message. If you do not receive one, use the sample cancellation message below and send it by email or post to the address below.

iOS / Apple App Store

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Rapid+ or Rapid Media subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof of cancellation.
4. If the app did not appear in your subscriptions, open the App Store, tap your profile and view subscriptions there.

Android / Google Play

1. Open the Google Play Store app and tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Rapid+ subscription and tap Cancel subscription.
3. Save the Google Play confirmation email.

Phone cancellation

1. Rapid Media does not publish a public phone number for subscription cancellations. If you have a support phone number from your order confirmation, call it and request cancellation.
2. If you use phone, request a reference number and note the operator name and time of call.

Email cancellation

1. Send an email with subject line "Cancel subscription" and include your full name, email used for the account, subscription name and a clear statement to stop renewals immediately.
2. Keep the sent email and any reply as proof.

Post (registered letter)

1. Prepare a signed letter addressed to Rapid Media, 50 Broadway, SW1H 0DB London, United Kingdom with the words "Cancellation of subscription" and the account details.
2. Send by tracked or registered post and keep the delivery receipt as proof.

Useful official links: Terms of Service and RapidNative pricing.

Cooling-off right (new contract or renewal)

Rule - Under the Digital Markets, Competition and Consumers Act 2024 consumers have a 14-day cooling-off period when entering into a subscription contract at a distance and a 14-day cancellation right after a subscription renews or rolls over. No penalty may be imposed for cancelling under this right.

Required proof - order confirmation or proof of purchase (email), and a clear cancellation statement or dated written notice. See the government text at DMCC Act 2024 - cooling-off rights.

Price increase

Rule - If the subscription price is increased mid-contract and you do not accept the new price, you may be able to end the contract without penalty where the contract permits termination for a price increase, or under unfair contract term protections in the Consumer Rights Act 2015.

Required proof - notification of the price increase (email or website screenshot) and your cancellation request. Law reference - Consumer Rights Act 2015 (unfair contract terms).

Death of the subscriber

Rule - Estates should contact Rapid Media with a death certificate and proof of authority to manage the deceased's affairs and ask for termination of subscriptions and final billing adjustments.

Required proof - death certificate and proof of executor or administrator status. Applicable law - Consumer Contracts Regulations 2013 for off-premises contracts where relevant.

Legitimate ground / poor service

Rule - Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Rapid Media fails to deliver the paid service (for example no digital content access after payment) you can claim breach of contract and request termination and refund as appropriate.

Required proof - screenshots, emails, order numbers and any evidence of failed service delivery. Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - If your plan had a fixed term, cancel at the end of that term following the terms in your agreement. If no minimum commitment applies you may cancel anytime.

Required proof - contract or invoice showing end date and your written cancellation request. Applicable law - Consumer Contracts Regulations 2013 when sold remotely.

Before you cancel - how to negotiate

Retention offers reported for Rapid Media are not present in the public research. No specific retention discounts or offers are documented. If you want to attempt negotiation follow these steps - contact support by email or in-app messaging, explain why you want to leave, request a retention offer (discount or free months), and request the offer in writing. Use the subject line "Retention request - final offer" and keep all replies.

What cancellation saves you - yearly savings examples

Compute savings from concrete plan prices listed in public data:

• RapidNative Starter - £15 x 12 = £180 per year. Annual price option is £119, so cancelling a monthly Starter subscription saves £180 per year compared to paying monthly.
• RapidNative Pro - £39 x 12 = £468 per year; annual price option is £199, so switching to annual saves £269 per year.
• Rapid+ Magazine App 1 Year - £10.99 per year. Cancelling this saves £10.99 per year.
• Rapidemo one-time payment - £199 one-time cost. Cancelling or avoiding this purchase saves £199 initially.
• Rapid Media Mobile Marketing - £497.53 x 12 = £5,970.36 per year. Cancelling this B2B service saves £5,970.36 per year.

Cheapest real alternative from available providers is the Rapid+ Magazine App yearly option at £10.99 per year for digital extras. If you currently pay RapidNative Starter monthly at £15, switching to the Rapid+ 1-year plan instead saves: £15 x 12 = £180 versus £10.99, a net saving of £169.01 per year.

Key UK consumer law and regulator

The relevant regulator is the Competition and Markets Authority (CMA). Key laws are the Digital Markets, Competition and Consumers Act 2024, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Consumer Rights Act 2015. These laws protect cooling-off rights, prevent unfair contract terms and require services to be performed with reasonable care and skill.

Cooling-off, refunds and automatic renewal

The DMCC Act 2024 provides a 14-day cooling-off period for distance and off-premises contracts and a 14-day cancellation right after any renewal. Under the Consumer Contracts Regulations 2013 you usually have a 14-day right to cancel and receive a refund unless you expressly consented to immediate digital content provision. See the DMCC Act text at legislation.gov.uk.

How to escalate if the trader refuses

First, complain to Rapid Media using the methods above and keep records. If unresolved, contact Citizens Advice for guidance and consider a payment dispute (chargeback) with your card issuer or a Section 75 claim for eligible card payments. If systemic issues exist (for example hard-to-cancel subscriptions), report to the CMA.

Check access and receipts

After cancellation save the confirmation email or screen capture and verify you still have access until the end of any paid period you already paid for. Keep all billing receipts and the cancellation proof.

Data, re-activation and final billing

Request confirmation that recurring payments have stopped. Ask Rapid Media for what happens to your account data and whether re-activating will restore the same content. If a refund is due under cooling-off rights, request a refund in writing and include proof of cancellation and the original payment evidence.

Follow this checklist to cancel and protect your rights:

• Locate your account email and subscription name.
• Attempt Web cancellation and save confirmation.
• If subscribed via App Store or Google Play, cancel in your store subscriptions and save confirmation.
• If no online option, send a signed registered letter to Rapid Media, 50 Broadway, SW1H 0DB London, United Kingdom, and keep delivery proof.
• If within 14 days of purchase or renewal, request a refund citing DMCC Act 2024 cooling-off rights.
• If you cannot cancel or are charged after cancellation, contact your card issuer for chargeback or Section 75 where applicable.
• Keep all correspondence, screenshots and receipts for escalation.