Cancel Rebase the easy way

Service summary

Rebase is a platform that lets individuals and businesses rent spaces by the hour or day for meetings, events, lessons, fitness and photography. The company is headquartered in Shibuya, Japan, and operates a marketplace and booking service.

Who uses Rebase

Target users include freelancers, small businesses, event organisers, photographers and teachers who need short-term space rental. Rebase reports 32 million sessions per month across April 2025 to March 2026.

Quick company facts

Web / Provider portal

1. Sign in at the Rebase provider portal or the website where you originally subscribed.
2. Open "Account", "Billing" or "Subscription" in your user menu.
3. Locate "Cancel Subscription", "End Membership" or similar and follow the on-screen prompts.
4. Take a screenshot of the confirmation page and save any confirmation email.

iOS - cancel via Apple App Store

1. Open the Settings app on your iPhone or iPad.
2. Tap your name (Apple ID) at the top.
3. Tap Subscriptions.
4. Select the Rebase subscription.
5. Tap Cancel Subscription and confirm.
6. Save a screenshot of the subscription status and any Apple confirmation email.

Android - cancel via Google Play

1. Open Google Play Store on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select the Rebase subscription and tap Cancel subscription.
4. Follow prompts and save the confirmation screenshot or email.

Phone

1. If a phone number is available from your account or invoices, call and request cancellation.
2. Ask the agent for a reference number and confirmation email.
3. If you do not receive a confirmation email within 48 hours, send a follow-up email with the reference number.

Email

1. Send a clear cancellation email to [email protected] or the support address shown in your account.
2. Include your account email, subscription ID and the words "Please cancel my subscription" and the date you want cancellation to take effect.
3. Keep the reply email as proof of cancellation.

Post (registered letter)

1. Write a letter addressed to Rebase, Example Street, EC1A 1AA London, United Kingdom stating your account email, subscription ID and the request to cancel immediately.
2. Send by registered post and retain the proof of postage and delivery.
3. When delivered, allow 3 to 10 days for processing and request written confirmation from Rebase by email.

Moving or relocation

If you cannot use a booked venue because you move address, you should request cancellation and include proof such as a change of address document or proof of new tenancy. Rebase does not publish a specific relocation policy; use your account portal or email support with the evidence.

Applicable law: Consumer Contracts Regulations 2013 when the contract was concluded online.

Price increase

If Rebase increases the price of a subscription, UK consumer law requires transparent pre-contract information and fair terms. If a unilateral price increase is not part of the agreed contract, you may cancel without penalty and seek a refund for future periods you will not use.

Applicable law: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 where renewal and opt-in rules apply.

Death of the subscriber

If the subscriber has died, contact Rebase by email and provide a copy of the death certificate and proof of authority to act for the estate. Rebase's published policies do not specify this scenario; include all documents in your cancellation request.

Applicable law: Consumer Rights Act 2015 for contract fairness.

Legitimate ground accepted by Rebase

Research did not list specific lawful grounds Rebase explicitly accepts. For statutory grounds such as defective service or failure to provide the service with reasonable care and skill, cite the Consumer Rights Act 2015 and request cancellation and refund as appropriate with evidence (screenshots, booking confirmations, correspondence).

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription includes a minimum term documented in your account or terms of use, cancel at the end of the fixed term following the contract terms. If Rebase's terms are silent, send cancellation notice before the next renewal and keep written proof.

Applicable law: Terms of contract and Consumer Contracts Regulations 2013.

Cooling-off period

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel most online contracts for services and receive a refund. For digital content, the right ends if you gave express consent to start immediate performance. If you cancel during the cooling-off period after renewal, the DMCC Act allows a 14-day cancellation right after a renewal where applicable. If you cancel during the cooling-off period after a renewal or initial purchase, you are entitled to a refund, with a deduction for any services provided up to cancellation.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Research found no public record of Rebase offering targeted retention discounts or standard retention packages. To request a retention offer, email [email protected] or use the account portal and ask for a promotional rate, specifying the competitor price you found. Provide the following text: "I want to keep my service but need a lower price. I can cancel unless you offer a reduced rate. Current competitor offer: [name and price]." Keep all replies as proof.

What cancelling saves you - yearly calculation

Use these published Rebase prices to compute annual savings:

• Free plan: £0 per month = £0 x 12 = £0 per year
• Start plan: £9 per month = £9 x 12 = £108 per year
• Pro plan: £19 per month = £19 x 12 = £228 per year
• Growth plan: £39 per month = £39 x 12 = £468 per year
• Lifetime Pro/Growth option: £279 one-off

Cheapest real alternative from competitors in our research: YF Accounting at £50 per month = £50 x 12 = £600 per year. If you switch from Rebase Pro (£228 per year) to YF Accounting (£600 per year) you would pay £372 more per year. If your goal is cost saving and you are on Rebase Growth (£468 per year), switching to YF Accounting is not a saving. Compare features before switching.

Key UK consumer laws

Your main protections are the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. These require clear pre-contract information, fair contract terms and a 14-day cooling-off period for most online services.

Cooling-off, refunds and unfair terms

The Consumer Contracts Regulations 2013 give a 14-day cancellation right for services bought online, with a refund. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and forbids unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The DMCC Act requires renewal reminders for subscriptions lasting more than six months and bans sneaky opt-ins. The CMA treats hard-to-cancel practices and unclear auto-renewal terms as potentially unfair.

How to escalate a dispute

First complain to Rebase using the support email or registered post. If unresolved, contact Citizens Advice https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/. For evidence-based payment disputes, consider a Section 75 or chargeback through your card issuer if the payment qualifies. For procedural guidance on cancellations see the government guide https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services.

Check access and final billing

After cancellation verify whether you retain access until the end of the paid period or if access ends immediately by checking the confirmation message or the App Store / Google Play status. Save any final invoices and confirmation emails for future disputes.

Data and reactivation

Export any bookings, invoices or user data you need before deletion. If you later want to return, reactivation is usually through signing in or subscribing again; terms of reactivation depend on Rebase's portal and were not publicly disclosed.

Proof and dispute steps

If a refund or access is disputed, use your saved confirmation, screenshots and registered post receipts to escalate via Citizens Advice or your bank's chargeback procedure. For contractual fairness issues cite the Consumer Rights Act 2015.

Use this checklist to cancel and protect yourself.

• Identify how you subscribed (Web, iOS, Android).
• Cancel using the correct channel: App Store, Google Play or provider portal.
• Take screenshots of cancellation screens and save confirmation emails.
• If emailing, send to [email protected] and keep the sent message.
• If sending by post, use registered post to Rebase, Example Street, EC1A 1AA London and retain proof of postage.
• Check your card for refunds or future charges for 30 days after cancellation.
• If you paid by credit card and Rebase will not refund, contact your card issuer about chargeback or Section 75 (if eligible).
• If unresolved, contact Citizens Advice or use the government cancellation guide at https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services.