First aid by British Red Cross App
£0
/ mois
Teaches vital first aid skills, works offline, videos, quizzes, step-by-step advice.
Teaches vital first aid skills
works offline
videos
quizzes
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Red Cross the easy way
We generate and send your cancellation letter to Red Cross by registered mail
- No printing required
- Tracked electronic delivery
- Ready in 2 minutes
Preview of your letter
PreviewSender
Recipient
Red Cross
44 Moorfields
EC2Y 9AL London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Red Cross agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Red Cross service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Red Cross service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Red Cross
Step-by-step 2026 guide to cancel British Red Cross donations, shop orders and courses. Phone, email, bank routes and your UK consumer rights.
https://www.redcross.org.uk
London, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Phone - calling 0300 456 1155 is fastest because cancellation is actioned immediately on the call and the supporter care team can confirm the stop |
| effective delay | Immediate when cancelled by phone or when bank instruction to stop Direct Debit is processed |
| notice period | Not published by Red Cross |
| cancellation fee | 0 |
| minimum commitment | Not published by Red Cross |
| phone + hours | 0300 456 1155 - hours: Not published by Red Cross |
| postal address for registered letter | Red Cross, 44 Moorfields, EC2Y 9AL London, United Kingdom |
What is Red Cross
Overview
The British Red Cross is part of the Red Cross movement providing humanitarian aid, disaster relief, blood product support and first aid training. It accepts donations, runs an online shop and sells first aid courses to individuals and organisations.
Core services
Key services include fundraising and regular donations, an online shop for gifts and Kindness Gifted cards, and first aid and workplace training courses delivered through Red Cross First Aid training.
Company facts
| Full legal name | American National Red Cross |
| Headquarters | Washington, D.C., United States |
| Support email | [email protected] |
| British supporter care | [email protected] |
| Support phone (UK) | 0300 456 1155 |
How to cancel Red Cross
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Phone | Call 0300 456 1155 and request cancellation of your donation, order or course booking | On the call (minutes) | Phone reference or email confirmation | Easy |
| Email [email protected] for donations or [email protected] for shop orders | 24 to 72 hours response | Email reply | Easy | |
| Bank / Direct Debit | Contact your bank or building society to cancel a Direct Debit and inform the Red Cross by email | 1 to 5 working days for bank processing | Bank cancellation confirmation | Medium |
| Donor portal / web | Use your online donor portal to stop recurring card payments or update payment method | Immediate when completed online | Portal confirmation | Easy |
| Post (registered letter) | Send a signed letter to Red Cross, 44 Moorfields, EC2Y 9AL London requesting cancellation | Mail delivery plus processing time 5 to 10 working days | Return receipt from post | Hard |
Web / Donor portal
- Sign in to your donor portal if you created one when donating.
- Find the recurring donation or saved card details.
- Choose stop recurring payment or remove card.
- Save changes and download or screenshot confirmation as proof.
iOS / Android (App)
- Open the donor portal in mobile browser or app used to donate.
- Locate recurring donation settings or saved payment methods.
- Cancel the subscription or remove the card and save confirmation.
- If no portal exists, proceed via phone or email.
Phone
- Call 0300 456 1155 and state you wish to cancel a monthly donation, shop order or a course booking.
- Provide your name, address, email and donation reference if available.
- Request written confirmation by email and note the agent name and time of call.
- If cancelling a Direct Debit, also contact your bank to stop future payments.
- For donations email [email protected] with your full name, address and donation reference and the phrase Cancel my monthly donation.
- For shop orders email [email protected] with order number and request cancellation.
- Request a confirmation email and keep it as proof.
Post
- Write a signed letter including your full name, address, donation or order reference, and clearly state Cancel my donation / order / booking.
- Send by registered post to Red Cross, 44 Moorfields, EC2Y 9AL London, United Kingdom.
- Keep the postal proof of delivery and follow up by email or phone.
Cancel by reason
Moving address
If you move and want to cancel regular donations, provide proof such as a utility bill or new address confirmation in your email to [email protected]. No statutory article forces charities to accept moves as automatic grounds; supply identity and address evidence to expedite processing.
Applicable law: Consumer Rights Act 2015 applies to services bought for consideration; use evidence to identify your account.
Price increase
If a paid service changed price after you booked (for example a commercial training course with a contractual price), the Consumer Contracts Regulations 2013 allow cancellation if the supplier proposed a significant change before performance. Provide the original booking confirmation and the changed invoice as proof.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Death of subscriber
To cancel a regular donation after the donor dies, contact supporter care and provide a death certificate or executor details by email to [email protected] and request closure of the donation.
Applicable law: not a specific consumer statute but supporter care will act on documented proof.
Legitimate ground accepted by Red Cross
Red Cross accepts cancellations when contacted by phone or email and when a Direct Debit is stopped via the bank. For shop items normal return rules apply within 14 working days after receiving the product, if the item is unused and in original packaging. The Red Cross states that donations are generally not refundable under The Charities Act 2011.
Required proof documents: bank cancellation confirmation for Direct Debit, order number for shop items, photos for damaged or faulty goods.
Applicable law: The Charities Act 2011; Consumer Contracts Regulations 2013 for distance sales of shop items.
End of commitment
If a course or service includes a stated commitment length, cancellation at the end means no further payments are due. Provide the original booking terms or certificate and request confirmation of non-renewal.
Applicable law: Consumer Rights Act 2015 for contract terms requiring reasonable fairness.
Cooling-off period (cancel within 14 days)
For shop purchases or distance contracts you have a 14-day cooling-off period starting the day after you receive the goods. To cancel, email [email protected] giving order number and request a refund. Refunds for distance sales are processed within 14 days of the product being received back by the Red Cross, subject to product being in resaleable condition.
Required proof: proof of posting the returned item, order confirmation.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.
Negotiate or save
Before cancelling: negotiate
The British Red Cross does not publish standard retention offers for donors or course delegates. If you want to reduce your cost rather than cancel, contact supporter care by phone 0300 456 1155 or email [email protected] and request a lower donation amount or a pause. For training bookings, contact the training team via Red Cross First Aid Training to ask for alternative dates or group discounts.
What cancelling saves you
Examples of yearly saving when you cancel a recurring payment or stop booking courses. Calculations use the published 'from' prices on Red Cross pages.
Emergency First Aid at Work - from £173 per booking. If you would attend this course monthly for a year, yearly cost = 12 x £173 = £2,076.
First Aid at Work - from £349 per booking. Annual cost if taken monthly = 12 x £349 = £4,188.
Annual First Aid Refresher - from £119. Annual cost = 12 x £119 = £1,428.
Paediatric First Aid Training - from £209. Annual cost if taken monthly = 12 x £209 = £2,508.
Cheapest real alternative: the 'First aid by British Red Cross App' is free. Annual cost = 12 x £0 = £0. Use the app for basic knowledge and consider formal training only when required by an employer.
Legal protections and escalation
Key UK consumer laws
You are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and by general charity law such as The Charities Act 2011 when dealing with charities. The 2013 Regulations give a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
Refund limits for donations
Charity law and the Red Cross policy mean donations are generally not refundable under The Charities Act 2011 except in specific circumstances such as an identified error. For shop items and distance sales you have the 14-day cancellation right and the right to a refund for faulty items under the Consumer Rights Act 2015.
Escalation path
First complain to the Red Cross supporter care by phone or email. If unresolved, contact Citizens Advice for guidance at Citizens Advice - Cancelling a service. For card payments you may use Section 75 or request a chargeback via your card issuer. The Competition and Markets Authority monitors unclear auto-renewal terms and hard-to-cancel subscriptions.
What to do after cancelling Red Cross
Confirmations and receipts
Keep the email confirmation from supporter care or a written note of the phone conversation. If you stop a Direct Debit, keep the bank confirmation showing the instruction was cancelled.
Access and records
If you used the donor portal, check that your payment method and recurring donation are removed. Save any digital receipts you may need for tax or proof of previous donations.
Re-activation
To start donations again or rebook a course, contact supporter care or re-register via the donor portal or the Red Cross First Aid Training site. Request a new confirmation after re-activation.
Next steps and practical checklist
Use this checklist to complete and prove your cancellation with Red Cross.
- Find your donation, order or booking reference in confirmation emails.
- Decide your channel: phone 0300 456 1155, email [email protected] or [email protected], or contact your bank to stop a Direct Debit.
- If using post, send a signed registered letter to Red Cross, 44 Moorfields, EC2Y 9AL London, United Kingdom and keep receipt.
- Ask for and save written confirmation by email or portal screenshot.
- If you paid by card and the Red Cross refuses a lawful refund, ask your card issuer about Section 75 or chargeback.
- For shop returns under the 14-day cooling-off, return the item unused, in original packaging and keep proof of postage.
Plans
Emergency First Aid at Work (1-day course)
£173
/ mois
Ideal for lower-hazard workplaces, includes Mental Health for First Aiders online course, 3-year certificate.
Ideal for lower-hazard workplaces
includes Mental Health for First Aiders online course
3-year certificate.
First Aid at Work
£349
/ mois
Comprehensive multi-day first aid training for workplace requirements.
Comprehensive multi-day first aid training for workplace requirements.
Annual First Aid Refresher/Skills Update
£119
/ mois
Short refresher to update first aid skills annually.
Short refresher to update first aid skills annually.
Paediatric First Aid Training
£209
/ mois
Focuses on first aid for children and infants.
Focuses on first aid for children and infants.
First Aid at Work Requalification
£255
/ mois
Requalifies First Aid at Work certificate.
Requalifies First Aid at Work certificate.
AED (Automated External Defibrillator) training
£119
/ mois
Training on how to use an AED and life support basics.
Training on how to use an AED and life support basics.
No commitment. Billoff helps you cancel or adjust your Red Cross subscription without hunting down every detail alone.
Pros & cons
Pros
Multiple cancellation channels: phone, email, donor portal and bank Direct Debit stop.
Clear shop return rules with a 14 working day cooling-off window for distance sales.
A free first aid app is available to learn basic skills at no cost.
Cons
Donations are generally non-refundable under The Charities Act 2011.
Some operational details such as phone opening hours are not published by Red Cross.
Custom or personalised shop items and perishable goods are not refundable.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
St John Ambulance (alternative first aid training)
/ mois
Different charity provider focusing on first aid training and community courses.
St Andrew's First Aid (training alternative)
/ mois
Another UK supplier of first aid courses and kits.
Skills Training Group (third-party provider offering Red Cross courses)
/ mois
Third-party providers may offer Red Cross certified courses at different price points.
Countries where Red Cross is available
Red Cross is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Red Cross subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Red Cross subscription, whichever payment method you use.
Manage your Red Cross subscription
Cancel, adjust, or compare options in a few clicks.