Cancel Rentaroof the easy way

Service summary

Rentaroof is a rental search aggregator that offers a 7-day trial for £1 and a Premium subscription at £9.99 per month to access a large database of rental properties and landlord/agent contact information.

Who uses Rentaroof

People searching for rental properties in the UK and for rental listings; target audience includes individuals seeking rentals in South Delhi per company data.

Cancel via website

1. Open https://www.rentaroof.co.uk and log in to your account.
2. Click your name at the top right to open the user menu.
3. Click "My account" and then choose "Manage subscription".
4. Click "Cancel" and confirm. You will receive an email confirmation with a cancellation number.
5. If you are on Premium, access continues until the last day of the current subscription month.

Cancel by email

1. Write a clear cancellation email including your full name, account email and subscription type.
2. Send the email to [email protected]. Alternatively use [email protected] for support queries.
3. Keep the sent email and any reply as proof.
4. Allow 48-72 hours for reply and request a written confirmation if not provided automatically.

Cancel by post

1. Write a signed cancellation letter with your full name, account email, date of birth (optional) and what you want cancelled.
2. Send it by registered post to: Rentaroof, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the postal receipt as proof of sending and request recorded delivery return.

Cancel by phone

1. Rentaroof does not publish a cancellation phone number. Use website or email methods for verifiable proof.

Cancel via mobile app

1. If you use a mobile app, open account settings and follow the same "Manage subscription" flow on the website; if no app option exists, use the website flow above.

Moving

Rule: You can cancel your subscription at any time using the normal cancellation process. Required proof: a copy of your new tenancy agreement or a utility bill showing the new address if you ask for a gesture. Rentaroof does not publish a dedicated moving-based cancellation exception.

Price increase

Rule: If Rentaroof raises the price during an active subscription, notify Rentaroof in writing and request cancellation if you do not accept the increase. Required proof: copy of the price increase notice sent to you and your subscription details. Legal basis: Consumer Rights Act 2015 for unfair contract terms.

Death of subscriber

Rule: Contact Rentaroof with a copy of the death certificate and the account holder details. Required proof: certified copy of the death certificate and proof of authority (executor letter) where asked.

Legitimate ground accepted by Rentaroof

Rule: Research shows Rentaroof accepts cancellations via the website and by email; for other specific legal grounds Rentaroof has not published a detailed list. Required proof: supporting documents such as medical certificate, relocation evidence or other official documentation as requested.

End of commitment

Rule: There is no minimum commitment; cancel anytime. Required proof: Not applicable. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (14 days)

Rule: If the contract was formed online you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 starting from the day the contract is made. Required proof: written notice of cancellation (email or letter) specifying the date and subscription. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the Regulations.

Before cancelling: negotiate

Retention offers recorded in research: no specific retention discounts or pause offers were published by Rentaroof. To ask for a retention offer, send a polite email to [email protected] or [email protected] stating your issue and the exact request, for example a refund, pro rata charge or a temporary pause. Suggested message: state your account email, date of billing, ask for a pro rata refund and request written confirmation of any arrangement.

What cancelling saves you

Current prices: Trial 7-day = £1. Premium = £9.99 per month. Yearly cost of Premium: 12 x £9.99 = £119.88 per year. If you cancel Premium you save £119.88 per year compared with staying subscribed. If you only used the trial, cost is £1 for 7 days. Cheapest real alternative listed in competitors: Rightmove at £0 for basic user access, saving compared with Premium = £119.88 per year.

Key UK consumer laws

Your rights when cancelling online subscriptions are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cancellation right for distance contracts. See the Regulations: legislation.gov.uk.

Unfair contract terms and auto-renewals

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Rentaroof continues to attempt to take payments after cancellation, you can escalate the complaint.

How to escalate

1) Complain to Rentaroof in writing and keep records. 2) Get advice from Citizens Advice. See general cooling-off guidance: Which? guidance on cooling-off. 3) Ask your card issuer for chargeback or Section 75 protection if the payment qualifies under your card issuer rules. 4) If unresolved, complain to the appropriate ombudsman or take small claims action. For company registration details see Companies House: Companies House record.

Access after cancellation

If you cancel during a Premium period you keep access until the last day of the current subscription month. Cancellation during the trial prevents automatic conversion to Premium.

Data and account

Request confirmation of data retention and delete your account if you want data removed. Rentaroof has not published a specific data retention timescale; if you require deletion, ask support for written confirmation.

Final billing and refunds

Research states a final direct debit may occur to cover the last month. Trial costs are £1 for 7 days and convert automatically to Premium at £9.99 per month. If you cancel within the 14-day cooling-off period you have a statutory right to a refund under the Consumer Contracts Regulations 2013. If an unauthorised or repeated charge occurs after cancellation, collect evidence and raise the issue with your card provider for chargeback.

Re-activation

You can re-subscribe by creating a new subscription via the website. Keep copies of prior cancellation confirmations to avoid duplicate charges.

Use this checklist to cancel and protect yourself after cancellation.

• Log in and cancel via My account - Manage subscription and save the confirmation email.
• If you cannot cancel online, send an email to [email protected] and keep the sent message and any reply.
• If needed, send a registered letter to Rentaroof, 20-22 Wenlock Road, N1 7GU London, United Kingdom and keep the proof of postage.
• Take screenshots of your account page showing cancellation, and save bank statements showing any unexpected charges.
• If you are within 14 days of purchase, state that you are exercising your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• If Rentaroof continues to attempt payments after cancellation, contact your card issuer for chargeback and consider Section 75 if the purchase qualifies.