Cancel Rentola UK the easy way

Service overview

Rentola UK is a rental property aggregator and lead service operated under Rentola UK ApS. The platform offers access to aggregated property listings, property alerts, notifications and the ability to contact landlords and agents for a subscription fee.

How it is sold

Rentola markets a low-cost entry or trial and then enrolls consumers into a recurring subscription that renews every 28 days at the published price. The service is run by Reva Group ApS with headquarters in Copenhagen.

Company facts

Official pages: About Rentola UK.

Web - cancel from your account

1. Go to your account at Rentola and sign in.
2. Open Account Settings or Profile page.
3. Select the subscription or billing section and choose Cancel subscription or Stop automatic renewals.
4. Confirm the cancellation and keep the confirmation email sent within 10 minutes.
5. If you do not receive an email, take a screenshot of the confirmation screen and keep timestamps.

iOS - cancel using the browser

1. Open Safari or another browser on your iPhone.
2. Visit your Rentola account page and sign in.
3. Follow the same steps as the web flow to cancel the subscription.
4. Save the confirmation email or screenshot the final page.

Android - cancel using the browser

1. Open Chrome or another browser on your Android device.
2. Sign in to your Rentola account and navigate to settings.
3. Cancel the subscription and request confirmation.
4. Save confirmation email or screenshots.

Phone - cancel by calling

1. Call +44 7361 581828 and state you want to Cancel your Rentola subscription.
2. Give the agent your account email and any subscription reference.
3. Ask for a cancellation reference number and an email confirmation.
4. If no confirmation arrives, send a follow-up email to [email protected] with the call date and reference.

Email / Contact form - cancel in writing

1. Use the Rentola contact form or email [email protected] with subject "Cancel subscription" and include the account email and activation date.
2. Request written confirmation and a refund if you are within a statutory right to cancel.
3. Keep copies of your sent message and any reply. If no reply in 14 days, escalate via your card issuer or Citizens Advice.

Post - cancel by registered letter

1. Write a registered letter to Rentola UK, Example Street, SW1A 1AA London, United Kingdom stating your account email and request to Cancel the subscription and stop future renewals.
2. Send by recorded delivery and keep the proof of posting receipt.
3. Allow postal delivery time and seek a written reply; if none, use the proof of posting when escalating.

Moving / relocation

If you are moving and will no longer use the service, request cancellation via your account or by email. Provide proof such as a forwarding address or signed tenancy agreement when you request a refund for recent charges. There is no specific Rentola UK published form for moves.

Applicable law: Consumer Rights Act 2015 for service performance obligations.

Price increase

If Rentola raises the subscription price above the agreed level, you may refuse the increase and cancel the contract. Ask Rentola for a written explanation and cite unfair contract terms if the change is unilateral and not previously disclosed.

Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of subscriber

To cancel on grounds of the subscriber's death, contact Rentola in writing and supply a copy of the death certificate and proof of your authority (executor or administrator documentation). Rentola's published support channels are web cancellation, phone and the contact form.

Applicable law: Not specifically published by Rentola UK; rely on standard estate administration procedures and the Consumer Rights Act 2015 for disputed charges.

Legitimate ground (fraudulent or unauthorised subscription)

Research includes multiple reports where customers state they signed a low-cost trial and were moved onto a recurring £39 subscription without their clear consent. If you believe your subscription was unauthorised, provide evidence such as bank statements showing the £1 trial and subsequent £39 charges, email confirmation dates, and screenshots of the signup flow. If Rentola refuses remediation, escalate to your card issuer for chargeback or to Citizens Advice.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015; CMA guidance on hard-to-cancel subscriptions.

End of commitment

Rentola subscriptions renew every 28 days. Cancellation normally takes effect at the end of the then-current billing period. If you cancel, you should receive a confirmation email and future renewals will stop.

Applicable law: Terms under the contract and Consumer Contracts Regulations 2013 where relevant.

Cooling-off (14 day withdrawal)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for contracts concluded online. If you cancel during the 14-day period you are entitled to a refund of sums already paid unless you expressly asked for immediate access to digital services. If you requested immediate access to digital services, the trader may retain a proportionate amount for services provided.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no widespread reporting of retention offers from Rentola UK. There are no documented standard retention discounts reported in the sources. If you want to attempt negotiation, send a clear written request to [email protected] or use the contact form asking for one of the following: a pro-rata refund, waiving of a disputed charge, or an immediate cancellation confirmation. Use this template line: "I request cancellation of my subscription and a refund for charges on [date]. My account email is [email]. Please confirm in writing within 7 days." Keep all replies.

What cancelling saves you

Rentola's standard subscription renews every 28 days at £39. Using the contract period math published by Rentola, £39 x 13 billing cycles = £507 per year. Calculation: 13 x £39 = £507.

Example yearly saving if you cancel the standard plan: stop paying £39 every 28 days = save £507 per year. Alternatives: the cheapest competitor in the research is Vantage at £8 per month, which equals £96 per year (12 x £8 = £96). Switching saves: £507 - £96 = £411 per year.

Prices referenced: Rentola standard £39 per 28 days (£507 per year), trial £1, Vantage £8 per month (£96 per year), Let's Entry £9.99 per month (£95.90 annual as published), Veyro £17 per month (£204 per year).

Key UK consumer law

Relevant laws include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The CMA has published guidance that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair.

Cooling-off rights and digital services

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for services bought online. If you cancel within 14 days you are entitled to a refund unless you asked for immediate access to digital content and thereby used up your right to withdraw.

How to escalate

First complain to Rentola using their official channels. If unresolved, contact Citizens Advice for guidance (Citizens Advice - Cancelling a service), then use your card issuer for chargeback or Section 75 where applicable. The Competition and Markets Authority can act on systemic unfair contract terms.

Check billing and access

After cancellation, confirm you no longer have recurring charges by checking bank statements for subsequent £39 attempts. Keep the confirmation email. If Rentola attempts further charges, contact your card issuer.

Data and account re-activation

If you want Rentola to delete your account data, email [email protected] requesting deletion and keep a copy of your request. Rentola's published policy on data retention is not publicly disclosed. Re-activation is typically possible by signing in again and resubscribing.

Disputed charges and refunds

Rentola's published refund guidance states payments already charged for a current billing period are non-refundable unless required by law. If you are within the 14-day cooling-off period, request a refund in writing and cite the Consumer Contracts Regulations 2013. If Rentola refuses, use your bank's chargeback or Section 75 where eligible.

Follow this checklist immediately when you decide to cancel or if you spot unexpected charges.

• 1. Log in to your Rentola account and cancel via Account Settings. Save the confirmation email.
• 2. If you cannot log in, call +44 7361 581828 and ask for cancellation confirmation; send a follow-up email to [email protected] with the call date.
• 3. If cancellation cannot be completed online, send a registered letter to Rentola UK, Example Street, SW1A 1AA London, United Kingdom and keep the proof of posting.
• 4. Photograph or screenshot all confirmation pages and store emails with timestamps.
• 5. Review your bank statements and block further payments with your bank if Rentola attempts repeated charges.
• 6. If you are within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013.
• 7. If Rentola does not respond in 14 days, contact Citizens Advice and consider a chargeback or Section 75 claim.