Cancel Rentumo the easy way

Overview

Rentumo is a property search and rental-match service operated by Online Minds ApS. The product aggregates rental listings across hundreds of websites and offers a Premium subscription that unlocks full access and direct landlord contact details.

Who uses Rentumo

Rentumo targets tenants and landlords looking for rental properties across multiple markets; its stated audience is "Tenants and landlords seeking rental properties across multiple markets." Monthly active users are 80K.

How Rentumo works

Users can use a Free tier with basic features and a Premium tier that gives unlimited access to the full database and priority alerts. Subscriptions auto-renew on a recurring basis; the website and Google Play Premium plan is priced at £34.99 every 4 weeks, and the Apple App Store monthly price is £40.99.

Web - cancel from your Rentumo account

1. Open rentumo.co.uk and log in.
2. Click the profile icon at the top-right and select "My membership" or use the "My subscription" link in the Account dropdown.
3. Choose the cancel option and confirm the cancellation when prompted.
4. Save the on-screen confirmation and the confirmation email for your records.

iOS - cancel via Apple App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Find Rentumo in the list, tap it, and choose Cancel Subscription.
4. Save the App Store cancellation confirmation and any email receipts.

Android - cancel via Google Play

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select Rentumo and tap Cancel subscription.
4. Save the Google Play cancellation confirmation and receipts.

Email - cancel by email

1. Send an email to [email protected] with subject line "Cancellation request - [your email]".
2. Include your account email, full name, subscription plan, and last four digits of the payment card used.
3. Ask for written confirmation that the subscription is cancelled and that no further charges will occur.
4. Keep the Rentumo reply as proof.

Post - cancel by registered letter

1. Write a cancellation letter that includes your full name, account email, subscription plan, and request immediate cancellation.
2. Send by registered post to: Rentumo, Example Street, EC1A 1AA London, United Kingdom.
3. Retain the postal proof of delivery and any reply from Rentumo.

Moving / relocation

If you must cancel because you are moving you should provide a change of address or tenancy contract showing the new address and effective date. Rentumo does not publish a dedicated relocation cancellation rule, so provide proof and request cancellation by email to [email protected]. Applicable law: Consumer Rights Act 2015 for service performance and reasonable skill.

Price increase

If Rentumo raises the price mid-contract, UK law requires clear prior notice of the increase. If the change is not clearly notified, contact Rentumo and request cancellation and a refund for any disputed amount. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

To cancel because of a subscriber's death, send a copy of the death certificate and account details to [email protected] or by post to the registered address. Rentumo has not published a bespoke policy for bereavement; include proof and request immediate cancellation.

Legitimate grounds recognised by Rentumo

Research identifies a few exceptions Rentumo accepts for refunds: subscription inaccessible due to a technical error, accidental multiple subscriptions, or notice of cancellation given by email before renewal. Provide supporting documents such as screenshots, transaction receipts, and timestamps. Applicable law: Consumer Rights Act 2015 for service quality; Competition and Markets Authority guidance on automatic renewal.

End of commitment

If your subscription term ends, cancel any auto-renewal by the steps in the "How to cancel" section. Rentumo treats cancellations made before the renewal date as effective immediately with no further charges. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right of withdrawal for online purchases. This right expires if the digital subscription has been taken into use with your explicit consent. If you cancel within 14 days before the subscription is taken into use, you are entitled to a refund. To claim, notify Rentumo by email to [email protected] or by post and include proof of purchase. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Research does not report regular retention offers from Rentumo. If you prefer to keep the service, ask for a retention offer by emailing [email protected] or by using the in-app support. Suggested script: state your cancellation reason, request a discounted rate or a pause of the subscription, and include your account email and last payment date. Keep any written offer from Rentumo before proceeding.

What cancelling saves

Compute the yearly saving using current monthly plan prices.

Website / Google Play Premium: £34.99 x 12 = £419.88 per year. Note: Rentumo's published annual figure is £454.87 for the website/Google Play plan when calculated as 13 renewal periods (52 weeks).

Apple App Store Premium: £40.99 x 12 = £491.88 per year.

Example saving vs a free alternative: switching from Rentumo Premium at £34.99/month to ANNA at £0/month saves £419.88 per year.

Cheapest real alternative from competitors: ANNA at £0 monthly. Alternative monthly prices used: GoForma £22/month, ANNA £0/month, Vupiy £0/month.

Key UK consumer laws and regulator

The main regulator is the Competition and Markets Authority (CMA). Relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws cover the 14-day cooling-off period, clear pre-contract cancellation information, and that services must be performed with reasonable care and skill.

Auto-renewal and unfair terms

The CMA flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel using the methods Rentumo publishes, record your attempts and escalate.

Escalation steps

1. Complain to Rentumo (support email [email protected] or registered post to Rentumo, Example Street, EC1A 1AA London). 2. Contact Citizens Advice for guidance. 3. Use Section 75 or chargeback via your card issuer for qualifying card payments. 4. If unresolved, escalate to the appropriate ombudsman or take legal action. Applicable laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015.

Confirm cancellation and keep proof

Save the on-screen confirmation, confirmation emails, App Store or Google Play receipts, and any postal proof of delivery. These are your record if charges continue.

Check final billing and refunds

Rentumo states that if you cancel before the end of the paid period you will not be charged again, but unused time is not prorated. If you believe you qualify for a refund (within 14 days and not used), contact [email protected] with proof.

Access to data and re-activation

After cancellation, you may keep your free account but lose Premium features. To re-activate later, re-subscribe via the website or app. If you cancelled via App Store or Google Play, manage renewals in those stores; Rentumo does not have access to cancel those subscriptions for you.

Follow this checklist immediately after cancelling to protect yourself from unwanted charges.

• Save cancellation confirmation email or screenshot (Web/App Store/Google Play).
• Record the date and time you cancelled and the method used.
• Check your bank or card statement for the next 8 weeks for any continued charges.
• If charged after cancellation, contact [email protected] with proof and request a refund.
• If the charge is not refunded within 14 days, contact your card issuer to request a chargeback or Section 75 claim (if eligible).
• Keep copies of all correspondence and receipts for 12 months.