Cancel Respire the easy way

Company and offer

Respire is a private dermocosmetic company founded in 2019 and headquartered in Paris, France. The brand sells nasal strips, sleep strips, reusable containers, shipping protection and in-app subscriptions tied to breathing and respiratory wellbeing. Respire operates in the United Kingdom and lists UK policies and terms for purchases and subscriptions.

Main products and services

Respire sells physical products such as Respire Sleep Strips priced at £20 and Respire Nose Strips priced at £41, plus smaller items like a reusable container at £8 and shipping protection at £0.99. Respire also offers in-app purchases such as Respire LYF Monthly at £14.99 and Respire LYF Yearly at £95.99.

Company facts

Web / Account cancellation

1. Sign in to your Respire account on the UK site.
2. Open Orders or Subscriptions and find the active subscription you want to cancel.
3. Click Cancel or Manage and follow onscreen confirmations.
4. Save or screenshot the cancellation confirmation and note the date.
5. If you cannot cancel online, send an email to [email protected] with your order number and request.

iOS / Apple cancellation (in-app purchases)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Respire LYF or the Respire app subscription and tap Cancel Subscription.
4. Keep the Apple email confirmation as proof.
5. Contact [email protected] if you need merchant-level changes.

Android / Google Play cancellation (in-app purchases)

1. Open the Google Play Store app and tap your profile icon.
2. Choose Payments and Subscriptions then Subscriptions.
3. Select the Respire subscription and Cancel.
4. Keep the Google Play confirmation email for evidence.

Phone cancellation

1. Locate any phone contact in your account emails or order confirmations.
2. Call and state your full name, email, and order number and request cancellation.
3. Ask for a reference number and follow up with an email to [email protected] quoting that number.

Email cancellation

1. Send an email to [email protected] from the email tied to the account.
2. Subject: "Cancel subscription - [order number]" and include full name and address.
3. Request a written confirmation and keep all replies.

Post - Registered letter

1. Write a signed letter with your request to cancel, order number, account email and date.
2. Send by recorded delivery to Respire, 29 Wellington Street, LS1 4DL Leeds, United Kingdom.
3. Keep the delivery receipt and record the date the company receives it.

Moving address or relocation

If you are moving and the new address is outside Respire delivery areas you should notify Respire and request cancellation citing inability to deliver. Provide a copy of your new address proof such as a utility bill or tenancy agreement. The Consumer Contracts Regulations 2013 allow you to cancel a distance contract within the cooling-off period; outside that period the seller must follow its own terms.

Price increase

If Respire increases the price of a subscription during the contract you may have the right to cancel without charge if the change is materially adverse. Provide the notification from Respire showing the increase and the date it takes effect. Relevant consumer protection is found in the Consumer Rights Act 2015 and the Contract terms and the CMA guidance on unfair contract terms.

Death of the subscriber

In the event of the subscriber's death, a representative should contact Respire by email or post and provide a death certificate or probate document and request cancellation and refund where applicable. Respire's published policies do not specify a unique process for death; use [email protected] and the postal address for registered correspondence.

Legitimate ground accepted by Respire

Respire accepts returns and refunds within their 30-day guarantee for first orders if the customer is not completely satisfied. To return, customers must be full-paying customers and provide a receipt or proof of purchase via email. Customers must have been using their product for at least 14 days before initiating a return.

End of commitment

If your purchase or subscription agreement has a fixed term, cancel at the end date following the contract terms shown in your account or order confirmation. Provide the contract or order confirmation as proof if Respire disputes the timing.

Cooling-off rights (initial and renewal periods)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off right for most online purchases of goods and for services. For subscription contracts where goods are supplied the initial cooling-off period is 14 days beginning the day after you receive the first supply of goods. The UK Subscription Contracts provisions in the ukpga 2024/13 also establish cooling-off rights for subscription renewals. If you wish to use cooling-off rights provide your order confirmation and a clear cancellation statement. See Consumer Contracts Regulations 2013 and Subscription Contracts provisions 2024.

Before cancelling - ask for retention offers

Research does not report specific retention discounts that Respire offers. To request a retention offer, email [email protected] with your order number and state you wish to cancel but would consider staying for a discount or a trial. Suggest a concrete offer such as a 25 percent discount for three months or a one-time replacement product. Keep all replies and any offer in writing.

What cancelling saves - concrete yearly math

Compute annual costs for common Respire plans:

• Respire Sleep Strips at £20 x 12 = £240 per year.
• Respire LYF Monthly at £14.99 x 12 = £179.88 per year.
• Respire LYF Yearly at £95.99 = £95.99 per year.
• Respire Nose Strips at £41 x 12 = £492 per year.
• Shipping protection at £0.99 x 12 = £11.88 per year.

Cheapest real alternative identified in our research is the Respiro Free Tier at £0 per year for a breathing app experience. Comparing Respire LYF Monthly to Respiro Free: £14.99 x 12 = £179.88 minus £0 = £179.88 saved per year by switching to the free alternative. Comparing Respire Sleep Strips at £20 to the Respiro Free app results in a non-likely like-for-like product substitution but shows £240 per year saved if you cancel physical product recurring purchases.

Key UK consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off right for most online purchases of goods and services. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. See Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Auto-renewal and regulator guidance

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Respire uses automatic renewals that are unclear or hard to cancel you may raise a complaint citing CMA guidance and the 2024 subscription provisions at ukpga 2024/13.

How to escalate

First complain to Respire using [email protected] or the registered postal address. If unresolved, seek advice from Citizens Advice and escalate to the relevant ombudsman if the sector applies. For card payments you can use Section 75 or a chargeback request with your card issuer for qualifying transactions. Keep copies of all communications, dates and proof of postage or email timestamps.

Confirm final billing and refunds

Check your bank or card statement for any final charges. Respire states that if a recurring charge has already gone through they cannot issue a refund for that charge but can cancel to avoid future charges. For returns and refunds Respire offers refunds within 30 days of purchase if you are not completely satisfied for a first order.

Access and data

Save copies of confirmation emails and download receipts from your account. If you want your personal data removed contact [email protected] and request deletion under UK data protection rules; keep a copy of the request. If Respire does not comply you may raise a data protection complaint with the ICO.

Re-activation and future purchases

If you re-subscribe later you may be offered standard pricing. Keep a record of any promotional discounts used previously; those promotions are not guaranteed on re-activation unless confirmed in writing.

Follow this checklist to cancel with the least risk and clear proof.

• Locate your order number and account email.
• Cancel in-app subscriptions via Apple or Google Play when relevant and keep the confirmation.
• Email [email protected] with the subject "Cancel subscription - [order number]" and request written confirmation.
• If you prefer, send a signed registered letter to Respire, 29 Wellington Street, LS1 4DL Leeds, United Kingdom and keep the delivery receipt.
• Take screenshots of account pages showing cancellation or subscription status.
• Monitor your bank statement for the next billing cycle to ensure no further charges.
• If you are within 30 days of first purchase and used product at least 14 days, request a return using Respire's refund process and provide proof of purchase.
• If Respire refuses an entitled refund, contact your card issuer for chargeback or Section 75 if applicable, and get advice from Citizens Advice.