Cancel Resume Help the easy way

Service overview

Resume Help is a commercial resume and CV service that offers template-based CV and cover letter builders, personalised document review, and paid professional rewrite services. The product range includes free tools, short-term access trials, subscription access and one-off professional CV services.

Main offerings

Resume Help markets a free plan with limited downloads and several paid tiers. Paid options in research include a 14-day access start price with automatic renewal, an annual access plan and one-off professional CV packages such as the ResumeAssist line.

Company facts

Web (account) - detailed steps

1. Sign in at https://www.resumehelp.com/.
2. Open account or subscription settings - if a cancellation link is present, follow on-screen prompts to cancel or turn off auto-renewal.
3. Save or screenshot any confirmation message; if no confirmation appears, send an email to [email protected] requesting written confirmation.

iOS (App Store) - detailed steps

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Resume Help or the relevant app subscription and tap Cancel Subscription.
3. Keep the Apple cancellation confirmation email or screenshot for your records.

Android (Google Play) - detailed steps

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Resume Help subscription and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Phone - detailed steps

1. Resume Help does not publicly publish a phone number in research. If you have a phone number from your order confirmation, call it and request cancellation with account details.
2. Request a reference number and follow up in writing to the support email if no written confirmation is provided.

Email - detailed steps

1. Send an email to [email protected] from the email registered to your account.
2. Include your full name, order reference, the email address on the account and a clear request: "Please cancel my Resume Help subscription and confirm the cancellation in writing."
3. Keep the sent message and the reply as proof.

Post (registered letter) - detailed steps

1. Write a letter with your account details, order reference and a clear cancellation request. Sign and date the letter.
2. Send by recorded delivery to: Resume Help, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the recorded delivery receipt as proof of posting and the delivery scan as proof of receipt.

Moving - change of address

If you move country and the service is no longer available, request cancellation by emailing [email protected] and attach proof of new address such as a utility bill or tenancy agreement. The company has not published a separate relocation cancellation policy.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Price increase

If Resume Help raises the price, check your contract or renewal email for the right to cancel. If the price increase constitutes a significant change not agreed in your original contract, you can request cancellation and a refund for the unused period by emailing support and citing the notice you received.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 - see Citizens Advice.

Death of subscriber

In the event of the subscriber's death, a close family member should contact [email protected], provide a copy of the death certificate and the subscriber's account details to request closure and any applicable refund for unused services. Resume Help has not published a formal death-related cancellation procedure.

Applicable law: Not a specific statute in the research; general contract and estate administration rules apply.

Legitimate grounds accepted by Resume Help

Research does not list a formal list of "legitimate grounds" accepted by Resume Help. The refund policy states refunds are available during a 14-day cooling-off period unless the customer expressly consents to immediate service start. If substantive work has started, refunds are generally not available. Provide proof such as order confirmation, messages requesting service stoppage, or proof of inactivity closure when requesting a refund.

Applicable law: Consumer Contracts Regulations 2013 - see Citizens Advice.

End of commitment

If you subscribed to an annual plan, it renews annually. To stop further renewals, cancel at least 48 hours before the renewal date where possible and keep confirmation. If you cannot access a cancellation button, email [email protected] with your request and renewal date.

Applicable law: CMA guidance on auto-renewal and unfair contract terms; Consumer Contracts Regulations 2013.

Cooling-off (change of mind)

Consumers have a 14-day cancellation right for distance contracts under the Consumer Contracts Regulations 2013. For digital services, the right to cancel is lost if the consumer gives express consent for supply to begin immediately and acknowledges loss of the right to cancel. If substantive work has not begun within 14 days, Resume Help will issue a refund minus any non-recoverable administrative, transaction, or payment processing fees.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Before cancelling: negotiate

Research does not report specific retention offers published by Resume Help. To request a retention offer, email [email protected] and ask for a price match, a discounted renewal or a paused subscription. Provide your current plan name, renewal date and a clear request such as "Please offer a retention discount to avoid cancellation." Keep any written offer as proof before you accept.

What cancellation saves you - concrete maths

Calculate annual cost if you remain on the automatic renewal 14-day access plan: the automatic renewal price is £19.85 billed every 4 weeks. There are 13 billing cycles per year (52 weeks divided by 4).

Annual cost example: £19.85 x 13 = £258.05 per year.

Compare to Annual access at £83.40 per year. Savings by switching from auto-renewing 14-day access to the Annual access plan: £258.05 - £83.40 = £174.65 saved per year.

Cheapest competitor plan in research: Pika Resume Pro Yearly at £45.99 per year. Savings switching from the auto-renewing 14-day access to Pika Resume Pro Yearly: £258.05 - £45.99 = £212.06 per year.

Key UK consumer law

The main laws protecting UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws require clear information before purchase, a 14-day cooling-off period for distance contracts, and services performed with reasonable care and skill.

See the legislation: Consumer Contracts Regulations 2013 and guidance at Citizens Advice.

Auto-renewal and unfair terms

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If your contract contains disproportionate cancellation penalties, these may not be binding under the Consumer Rights Act 2015.

How to escalate

1) Complain to Resume Help in writing to [email protected] and keep copies. 2) If unresolved, seek guidance from Citizens Advice (link). 3) For card payments, consider a chargeback via your card issuer or Section 75 for qualifying credit card purchases. 4) If the dispute involves a regulated sector ombudsman apply to the relevant service if applicable.

Check access and final billing

After cancellation, keep the confirmation email or screenshot. Check your bank or card statement for future charges for at least 60 days to ensure auto-renewal has stopped. If you are charged after cancellation, request a refund in writing citing your cancellation confirmation.

Data and documents

Download any CVs, cover letters and documents you need immediately after cancelling. To request account deletion or data export, contact [email protected] and request a data export or deletion in writing.

Re-activation

If you choose to re-subscribe, note that different prices or promotions may apply. Keep a copy of the previous subscription terms if you expect a retention offer on re-joining.

Use the checklist below to cancel Resume Help cleanly and protect your rights.

• Find your order reference and the email used to sign up.
• Decide your cancellation channel: email or account cancellation is fastest; post for an official record.
• Send cancellation request to [email protected] and request written confirmation.
• If you are within 14 days of purchase and did not consent to immediate supply, request a refund under the Consumer Contracts Regulations 2013.
• Keep copies of all correspondence and proof of posting or screenshots of confirmation.
• Check your card statement for future charges for 60 days.
• If a refund is refused and you paid by credit card, consider Section 75 or a chargeback request with your card issuer.