Cancel ResumeCoach the easy way

Service summary

ResumeCoach is an online resume and cover letter builder owned by Leadcareer.com that offers free and paid plans to create CVs, cover letters and PDF downloads. It provides templates, an AI builder, and both TXT and PDF export options.

Who uses ResumeCoach

Target users are job seekers, students and senior executives who want structured templates, recruiter-friendly formatting and quick document generation.

How ResumeCoach delivers value

ResumeCoach offers a Free tier and a 14-day full-access trial which then auto-renews to a monthly subscription. The service emphasises easy templates, step-by-step guidance and an AI resume builder.

Web - cancel in your account

1. Go to resumecoach.com and sign in.
2. Open Account Settings or Manage my account.
3. Click the unsubscribe link and confirm cancellation.
4. Keep the on-screen confirmation and any confirmation email as proof.

Email - request cancellation or account deletion

1. Compose an email to [email protected] from the account email address.
2. State your full name, account email, and the action: "Please cancel my subscription" or "Please delete my account".
3. Send the email and keep the sent copy and any reply.
4. If you need account deletion confirmation, request explicit written confirmation in the same message.

Post - registered letter

1. Write a signed letter including full name, account email and clear cancellation request.
2. Send by recorded delivery to ResumeCoach, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and any reply as proof.

Phone - when contact details are not published

1. ResumeCoach does not publish an official phone number for UK customers.
2. If a phone number appears in a third-party source, confirm it via the official FAQ page before calling.

Mobile app - iOS and Android

1. ResumeCoach provides an online builder. If you subscribed through an app store, cancel via App Store or Google Play if the charge shows there.
2. Check your bank statement and the email confirmation to see which platform processed the payment.

Moving abroad or change of resident status

Rule: A change of residence alone is not an automatic contractual ground unless the contract expressly allows it. Required proof documents: proof of new address such as a utility bill or tenancy agreement. ResumeCoach does not publish a specific policy for moving; treat this as a standard termination request to support and include proof.

Price increase

Rule: If ResumeCoach increases the subscription price mid-contract, you may be entitled to cancel without penalty if the contract allows termination for price rise or under Consumer Contracts Regulations when the change worsens the contract. Required proof documents: a screenshot or dated notice showing the new price and effective date. Applicable law: Consumer Rights Act 2015 for fairness of terms.

Death of subscriber

Rule: The service did not publish a death policy. Required proof documents: certified copy of the death certificate and proof of authority to act for the estate. Action: email [email protected] with documents and request account termination.

Legitimate ground and poor service quality

Rule: Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Required proof documents: copies of the deliverable (resume or cover letter) and a description of defects. If ResumeCoach fails to meet standards, request remediation or refund citing Consumer Rights Act 2015.

End of minimum commitment

Rule: For a 14-day trial that auto-renews monthly, you must cancel before the trial ends to avoid the monthly fee. Required proof documents: order confirmation showing the trial start date and renewal terms. If charged unexpectedly, collect bank statement showing the charge.

Cooling-off period (14 days)

Rule: The Consumer Contracts Regulations provide a 14-day cooling-off period for most online purchases. For digital content, consumers can waive the right to cancel if they consent to immediate download. If you did not consent to waive the cooling-off period and the service started within 14 days, you may cancel for a refund. Required proof documents: order confirmation, consent statement (if any), and evidence of download or non-download. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Retention offers known: Research did not identify specific, published retention discounts from ResumeCoach. How to ask: send an email to [email protected] with subject "Retention request - subscription cancellation pending" and include your account email, the reason for leaving, and a request for a discounted monthly rate or a pause. Script: "I want to cancel my subscription because [reason]. Before I cancel, can you offer a discount or pause to keep my subscription?" Keep all replies in writing.

What cancelling saves you - yearly math

Current paid price: Monthly Unlimited after trial is £29.95 per month. Annual cost if you keep the subscription: 12 x £29.95 = £359.40 per year.

Trial cost: 14-day Full-Access Trial is from £1.95. If you only ever pay the trial, cost for that period is £1.95.

Example saving by cancelling after trial: If you cancel before the monthly renewal you save the first-month fee of £29.95 and avoid 12 x £29.95 = £359.40 for the year. Calculation: 12 x £29.95 = £359.40.

Cheapest real alternative: Use the ResumeCoach Free plan at £0 per month to retain the builder in a limited form. Free plan price: £0.

Key UK consumer law

Main laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds cooling-off clarity for subscriptions. The Competition and Markets Authority flags unfair auto-renewal tactics as potential misconduct.

Cooling-off and digital content

The Consumer Contracts Regulations give a 14-day cooling-off period for online purchases. For digital downloads the withdrawal right can be lost if you expressly consent to immediate download. Reference: Digital Markets, Competition and Consumers Act 2024 and Which guidance at Which.

How to escalate

1. Complain to ResumeCoach via email or the account interface.

2. If unresolved, contact Citizens Advice for next steps and template letters.

3. For card payments, ask your card issuer for chargeback or a Section 75 claim if criteria are met.

4. If you suspect unfair auto-renewal terms, report to the Competition and Markets Authority for review.

Access to your resumes

After cancellation you can still view your resumes in your profile but you cannot download PDFs. To download again you must re-subscribe through your profile.

Data and account deletion

To delete your account completely, email [email protected] with the request and the associated account email address. Keep the reply email as proof of deletion.

Final billing and refunds

If you cancel within the 14-day cooling-off period without having consented to immediate download, you are entitled to a refund under Consumer Contracts Regulations. For digital content downloaded with consent, the withdrawal right may be lost and ResumeCoach states digital document refunds are not applicable for already delivered downloads.

Follow this checklist to cancel and protect yourself.

• Log in and click Unsubscribe in Account Settings and save the on-screen confirmation.
• If you cannot cancel online, email [email protected] and keep the sent mail and any reply.
• Record the date and time of cancellation and check your bank statement for future charges.
• If charged after cancellation, contact your card issuer for chargeback and keep evidence.
• Request account deletion by email if you want your data removed and keep the deletion confirmation.
• If you requested a refund, allow 14 days for processing and follow up in writing if not received.