Cancel Rheal the easy way

Brand and products

Rheal Superfoods Ltd sells powdered supplements, hydration sachets and functional blends focused on gut health, female cycle support, immunity and daily vitality. Products include Daily Hydration, Gut Feel and Shroom Coffee.

How Rheal subscriptions work

Rheal offers one-time purchases and subscriptions. Subscriptions include a recurring discount (15% off recurring orders), free UK shipping for many plans and optional trial offers for select products. Delivery frequency varies by product (every 14, 30, 60, 90 days or 2, 4, 6, 8 weeks).

Company facts

Web / Account cancellation - step by step

1. Go to https://rhealsuperfoods.com/ and log in to your account.
2. Open "Subscriptions" from your account dashboard.
3. Select the subscription you want to cancel and click "Cancel subscription" or equivalent.
4. Follow the on-screen prompts and confirm cancellation.
5. Save the confirmation screen or email for proof.

Help centre / Web form cancellation - step by step

1. Open the official help article "How can I cancel my subscription" at official help centre.
2. If the article does not match your case, use the contact form or support email listed in the article.
3. Provide order number, subscription ID, and the email used for the order. State "Cancel subscription" and request confirmation.
4. Wait for the reply and keep the support ticket or email as proof.

iOS and Android cancellations - step by step

1. For Apple: open Settings > Apple ID > Subscriptions, locate Rheal and Cancel. Keep a screenshot of the cancelled subscription.
2. For Google Play: open Play Store > Profile > Payments & subscriptions > Subscriptions, locate Rheal and Cancel. Keep a screenshot.
3. After cancelling in-store, contact Rheal support by email if you need help with refunds or with subscription linked to the account.

Email and postal cancellation - step by step

1. Email [email protected] with subject line "Cancel subscription - [Order number]" and include your name, email and subscription ID.
2. For registered letter send to: Rheal, Crown Way, CF14 3UZ Cardiff, United Kingdom. Include order number, full name, email and a signed statement requesting cancellation.
3. Keep the email reply or Royal Mail tracking as proof.

Moving address - what to submit

If you need to cancel because you are moving and no longer want replacement deliveries, submit a cancellation request via account or support email and include proof of new address such as a utility bill or tenancy agreement. Rheal has not published a special moving policy; use normal cancellation channels described above.

Applicable law

Use standard contract cancellation; see Consumer Contracts Regulations 2013 for distance contracts if relevant: legislation.

Price increase - what to submit

If Rheal increases subscription prices and you wish to cancel because of the increase, keep the notification Rheal sent (email or account message) and reply requesting cancellation. If a price change is unilateral and you cancel, you are entitled to cancel under contract terms; retain the price change notice as evidence.

Applicable law

The CMA monitors unclear auto-renewal and unfair terms; you may escalate to Citizens Advice or trading standards if you suspect unfair practice.

Death of subscriber - what to submit

Close a subscription after the death of a subscriber by emailing [email protected] with the order number and a copy of the death certificate. Rheal does not publish a specialist bereavement policy; submit evidence by email.

Applicable law

Normal contract law and Rheal's terms apply; use support correspondence as record.

Legitimate ground (defective goods or poor service) - what to submit

If goods are faulty or services are not performed with reasonable care, you may cancel and request a refund. Take photos of the item, keep packaging and order confirmation. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Applicable law

Consumer Rights Act 2015.

End of commitment

Most Rheal subscriptions show "cancel anytime" and have no fixed minimum term. If a specific product had a minimum term stated at purchase, provide your order confirmation showing the term and request cancellation at the end date.

Applicable law

Refer to your contract terms and the Consumer Contracts Regulations 2013 for distance contracts.

Cooling-off period (14 day right to cancel)

For distance sales of goods or services you generally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise the right, notify Rheal within 14 days of receiving the goods (for goods) or 14 days from entering the contract (for services). Keep the order confirmation and your cancellation message.

Applicable law

Consumer Contracts Regulations 2013 - see Which explainer and the legislation at legislation.

Before you cancel: how to negotiate with Rheal

Rheal publicly offers subscription benefits that act as retention incentives: 15% off recurring orders, 20% off the first three subscription orders for some products, free UK shipping on subscription plans and a free Rheal bottle (RRP £10) with eligible subscriptions. If you want to keep some service at lower cost, request a retention offer by emailing [email protected] and reference your order number and the exact offer you want (for example, change to a lower frequency or pause deliveries). There is no public list of additional bespoke discounts from Rheal beyond these published benefits.

What cancelling saves you - yearly cost comparison

Compute yearly cost by multiplying monthly subscription price by 12.

Daily Hydration subscription: £24 x 12 = £288 per year.

Hydration Sachets subscription: £8 x 12 = £96 per year.

Gut Feel subscription: £20 x 12 = £240 per year.

Shroom Coffee subscription: £24 x 12 = £288 per year.

Example: cancelling a Daily Hydration subscription saves you £288 per year. The cheapest competitor listed in research is Countee at £14.90 per month, which equals £14.90 x 12 = £178.80 per year. Switching to a lower-cost alternative would save: £288 - £178.80 = £109.20 per year compared to Daily Hydration subscription.

Key UK consumer law

The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations provide a 14 day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Regulators and escalation

Citizens Advice provides guidance and trading standards enforce consumer protection law. The Competition and Markets Authority (CMA) warns against hard-to-cancel subscriptions and unclear auto-renewal terms. If Rheal refuses a lawful refund or hides cancellation options, complain to Citizens Advice, your local trading standards, or escalate via payment methods (chargeback or Section 75 for qualifying card payments).

Refund deadlines

If you cancel under the Consumer Contracts Regulations you must receive a refund within 14 days of Rheal receiving the goods back or evidence of return. See official guidance at GOV.UK.

Check final billing and refunds

After cancellation check your email for confirmation and any refund timeline. Statutory refunds must be issued within 14 days of return receipt or of the consumer providing proof of return. If Rheal collects the item, the refund should be issued within 14 days from cancellation notice.

Data, account and re-activation

Export any receipts or subscription history you need. To request data deletion or portability contact [email protected]. To restart a subscription log in to your account and re-subscribe or place a one-time order. If you cancelled within a 14 day cooling-off period and downloaded paid digital content after agreeing to immediate access, your statutory right to withdraw may be affected; check your order terms.

If the refund does not arrive

If a refund is overdue, reply to the support email and include your cancellation confirmation. If Rheal does not act, contact your card issuer about chargeback or Section 75 claim for qualifying purchases.

Use this checklist to complete and record your cancellation.

• Find your order number and subscription ID in your Rheal account or order confirmation email.
• Cancel via your account or follow the help centre instructions at official help centre.
• Save the on-screen confirmation and any confirmation email from Rheal.
• If you need a refund, request it in the same message and note the 14 day statutory refund deadline.
• If cancelling within 14 days of receiving goods, tell Rheal you are exercising your right to cancel under the Consumer Contracts Regulations 2013 and keep proof of return shipment.
• Keep copies of all correspondence, screenshots of cancelled subscriptions and delivery tracking numbers.