Cancel RHS the easy way

RHS overview

The Royal Horticultural Society (RHS) is a long-established UK charity focused on horticulture, education and public gardens. RHS runs gardens, shows and digital services including the RHS Grow app and RHS Plants online shop.

What services are covered

RHS provides membership products, an RHS Grow app with free and premium tiers, and online plant sales (RHS Plants). Cancellation rules differ by product type - membership, app subscription and goods orders each follow specific procedures.

Quick company facts

Web - cancelling an RHS Plants order or notifying a return

1. Sign in to your RHS Plants account and check 'My orders' to see if the order is processed; if not processed you can cancel through the account.
2. If the order is already processed, you must receive the goods then return them.
3. To formally cancel within 14 days of receipt, use the web form on the RHS 'Contact us' page and provide your name, home address and order details.
4. Ship returns to: RHS Enterprises Plant Offers Nursery Court London Road Windlesham Surrey GU20 6LQ.
5. Expect refund processing within 7 working days after RHS receives the returned goods.

iOS - cancelling RHS Grow (Apple App Store)

1. Open Settings on your iPhone or iPad, tap your name, then Subscriptions.
2. Find the RHS Grow subscription and choose Cancel Subscription.
3. Keep the App Store cancellation confirmation email as proof.
4. If you are inside a free trial, cancel before the trial ends to avoid charges.

Android - cancelling RHS Grow (Google Play)

1. Open Google Play Store, tap your profile, choose Payments and subscriptions, then Subscriptions.
2. Select RHS Grow and Cancel subscription.
3. Save the Google Play confirmation email as proof.

Phone and post

1. If a phone number is available on RHS contact pages call and request cancellation; ask for a reference code.
2. For registered letters, send to RHS, Vincent Square, SW1P 2PE London, United Kingdom and keep the signed delivery receipt.

Cooling-off period (changed your mind)

You have the right to cancel a goods order within 14 calendar days of receiving the goods under the Consumer Contracts Regulations 2013. To cancel formally, notify RHS Plants via the web form on the 'Contact us' page with your name, home address and order details. You then have up to 28 days from receipt to return the item. Refunds are processed within 7 working days after RHS receives the return. Applicable law: Consumer Contracts Regulations 2013.

Price increase or automatic renewal

If an automatic renewal or price increase affects a subscription, UK guidance from the Competition and Markets Authority considers hard-to-cancel auto-renewals and unclear renewal terms potentially unfair. If RHS changes terms or price at renewal and you did not clearly consent to the change, you may cancel. Keep any written notice from RHS as proof. Applicable regulator: Competition and Markets Authority (CMA).

Goods that are bespoke, perishable or personalised

RHS Plants states customised or personalised items and goods likely to deteriorate quickly (for example cut flowers) are non-returnable. For those goods no cancellation right applies under the Consumer Contracts Regulations 2013. If an item is faulty, use your rights under the Consumer Rights Act 2015.

Faulty goods or services performed badly

If goods are faulty or a paid service is not performed with reasonable care and skill you have remedies under the Consumer Rights Act 2015 including refund, repair or replacement. Provide photos and order details when you contact RHS to make the claim. Applicable law: Consumer Rights Act 2015.

Death of the subscriber and bereavement requests

RHS does not publish a specific bereavement cancellation policy in the sources consulted. For termination due to death, collect the death certificate and proof of relationship and contact RHS via the web form to request account closure. If RHS does not clearly publish acceptance of such grounds, escalate as described in the legal protections section.

End of commitment

If your product has a fixed minimum contract term, check the contract or RHS terms. If no fixed minimum applies, you may cancel under the normal procedures above. If the contract started online, the Consumer Contracts Regulations 2013 cooling-off rights apply where relevant.

Before you cancel - how to ask for retention offers

Research finds no publicly reported standard retention discounts or freeze options offered by RHS. To request a retention offer, use the web form on RHS 'Contact us', provide your membership or subscription details, state the cancellation reason (for example financial), and ask explicitly to downgrade, pause or be offered a promotional rate. Keep all replies from RHS as written proof.

What cancelling saves - price math and cheapest alternative

RHS Grow pricing from published sources:

• RHS Grow Monthly: £5.99 per month. Yearly cost if kept monthly: £5.99 x 12 = £71.88 per year.
• RHS Grow Annual: £39.99 per year.
• RHS Individual Membership (Direct Debit first year): £55.99 per year.
• RHS Individual Membership (Standard): £79.99 per year.

Savings examples:

• Switching from RHS Grow Monthly to RHS Grow Annual saves £71.88 - £39.99 = £31.89 per year.
• Cancelling an RHS Grow Monthly subscription entirely saves £71.88 per year.

Cheapest competitor from the research set: Traddie at £0 per month and £0 per year (intended for landscapers and business users). If you replace RHS Grow premium with a free alternative you save £39.99 to £71.88 per year depending on the RHS tier you currently pay for.

Key UK consumer laws

Your cancellation and refund rights come from the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provides a 14 day cooling-off right for most online or off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

What to do if RHS refuses a lawful refund

Step 1: Complain in writing to RHS and keep records of dates and messages. Step 2: If RHS does not resolve, get independent advice from Citizens Advice and use chargeback or Section 75 routes where appropriate. You can consult official guidance on cancellation rights at legislation.gov.uk and consumer guidance at Which? consumer rights and Citizens Advice.

Escalation and regulators

If you suspect unfair auto-renewal practices consult the Competition and Markets Authority (CMA) guidance on unfair terms. If payment dispute routes fail, contact your card issuer for chargeback or Section 75 claim if eligible.

Check refunds and final billing

After returning goods, expect refund processing within 7 working days of RHS receiving the return. Original delivery cost is not refunded according to RHS Plants terms. Keep your bank statements to confirm the refund.

Access and re-activation

If you cancel a digital subscription (RHS Grow), your access typically continues until the paid period ends, depending on the app store rules. To re-activate a subscription, subscribe again via the same channel used initially: App Store, Google Play or direct RHS channels.

Personal data and record keeping

Request a copy of account data via the RHS contact channels if you need records. Keep copies of the cancellation confirmation, return tracking, and refund receipts for at least six months.

Use this checklist to cancel with the best chance of success.

• 1. Locate your order number, membership number or subscription receipt.
• 2. If cancelling RHS Plants goods within 14 days, submit the web form on the RHS 'Contact us' page and state your intention to cancel.
• 3. If the item was already dispatched, receive it then return it within 28 days of cancellation notification.
• 4. Send returns to RHS Enterprises Plant Offers Nursery Court London Road Windlesham Surrey GU20 6LQ and keep the signed Royal Mail receipt.
• 5. For RHS Grow app subscriptions, cancel in Apple App Store or Google Play subscriptions and keep confirmation emails.
• 6. Record the date RHS receives returns and allow 7 working days for refunds to be processed.
• 7. If you do not receive a refund, escalate to RHS in writing, then to Citizens Advice and consider chargeback or Section 75 where applicable.