Cancel Riverside the easy way

What the service does

Riverside is an audio and video recording, editing and publishing platform targeted at podcasters, creators and businesses. It records separate high-quality local tracks for each participant and provides editing, transcription and publishing tools.

Main features

Key features include multi-track recording, 4K video recording, 48 kHz audio, AI editing and repurposing agents, text-based editing, podcast hosting and distribution to platforms such as Spotify and Apple Podcasts.

Company facts

Web - cancel inside your Riverside account

1. Go to Riverside pricing or account settings and sign in.
2. Open Billing or Subscription settings and select Cancel subscription or Downgrade to Free.
3. Follow on-screen confirmation steps and take a screenshot of any confirmation or the final account state.
4. If you do not receive email confirmation, send a follow-up email to [email protected] asking for written acknowledgement and keep copies.

iOS - cancel via Apple

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Riverside or the app name and choose Cancel Subscription.
3. Keep the Apple confirmation email or screenshot as proof of cancellation.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Select Riverside and tap Cancel subscription.
3. Keep the Google Play cancellation confirmation and any email.

Phone - how to attempt phone cancellation

1. Phone support is not published by Riverside; if you find a number, ask for the cancellation to be confirmed in writing to your email address.
2. Record date and time of the call and the agent name. Ask for a reference number.

Email and post - written cancellation

1. Write a clear statement: your full name, account email, plan, and sentence: "I cancel my Riverside subscription effective immediately."
2. Send to [email protected] and also post a registered letter to Riverside, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep copies of the email, the registered post receipt, and any reply. Under UK law the trader must acknowledge cancellation on a durable medium without delay.

Moving / Change of residence

Rule - The Consumer Contracts Regulations 2013 and related consumer law allow a consumer to cancel during a cooling-off period and require the trader to acknowledge cancellation. If you move outside a territory where Riverside operates under the same contract terms and cannot use the service, Riverside has not published a specific policy to automatically allow cancellation for moving. Provide proof documents - proof of new address such as a utility bill or tenancy agreement. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations 2013).

Price increase

Rule - If Riverside increases the price mid-contract, UK consumer law allows contract termination when a price increase is not agreed in the original contract terms. Riverside has not published a detailed public policy for price increases. Provide proof documents - the invoice showing the new price and historic invoice showing previous price. Applicable law - Consumer Rights Act 2015 for unfair contract terms and Consumer Contracts Regulations principles.

Death of the subscriber

Rule - Riverside has not published a death-of-subscriber policy. Provide proof documents - death certificate and proof that you are the executor or authorised person for the estate. Applicable law - normal estate administration rules; contact support at [email protected].

Legitimate ground or breach

Rule - Riverside has not published a list of accepted legitimate grounds for termination. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill; persistent failure to deliver agreed service quality can be a breach. Provide proof documents - logs showing failures, recordings, or correspondence showing unresolved problems. Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - If you subscribed to an annual billing cycle you commit for the paid year. Annual billing renews automatically unless cancelled before renewal. To stop renewal cancel before the renewal date. Provide proof documents - confirmation of cancellation or account screenshot. Applicable law - requirements in the Digital Markets, Competition and Consumers Act 2024 about renewal cooling-off notices (2024 Act).

Cooling-off period

Rule - For online contracts, the Consumer Contracts Regulations 2013 provide a 14 day cooling-off period with a refund unless the consumer expressly agreed to immediate performance of digital content. Provide proof documents - order confirmation and cancellation statement within 14 days. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulations 2013) and the Digital Markets, Competition and Consumers Act 2024 (2024 Act).

Before you cancel - negotiate

Retention offers reported - research did not identify publicly reported retention discounts or standard offers made by Riverside. To ask for a retention offer follow these steps:

1. Email [email protected] with your account email and the reason you want to cancel and request a reduced price or a pause.
2. Propose a concrete alternative, for example a 6 month discount or a move to monthly billing at a lower rate.
3. Attach your current invoice and deadline by which you will accept the offer.

What cancelling saves - yearly saving calculations

Use these calculations to see immediate yearly savings if you cancel a monthly-billed plan and switch to nothing.

• Pro monthly billed: 29 x 12 = 348 GBP per year. Pro annual billed: 288 GBP per year. Saving when choosing annual over monthly: 348 - 288 = 60 GBP per year.
• Grow monthly billed: 39 x 12 = 468 GBP per year. Grow annual billed: 408 GBP per year. Saving: 468 - 408 = 60 GBP per year.
• Webinar monthly billed: 99 x 12 = 1188 GBP per year. Webinar annual equivalent monthly price listed as 79 GBP which equals annual cost 79 x 12 = 948 GBP per year. Saving: 1188 - 948 = 240 GBP per year.
• Free plan: 0 GBP per year.

Cheapest real alternative from competitors in the research: Taxmo for Accountants at 9.99 GBP per month.

Key UK consumer laws

The main laws that protect UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds rules on renewal cooling-off notices. The Competition and Markets Authority enforces rules on unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for most online contracts with a refund unless the consumer agreed to immediate performance of digital content. The 2024 Act requires a cooling-off notice when a contract renews and that cancellations are acknowledged on a durable medium without delay (Regulations 2013) (2024 Act).

How to escalate

1) Complain to Riverside first by email to [email protected] and keep records. 2) If unresolved get advice from Citizens Advice (Citizens Advice). 3) For card payments consider Section 75 or a bank/credit card chargeback. 4) Report suspected unfair practices to the Competition and Markets Authority.

Check final billing

Confirm the date your subscription stops and check your last invoice. Riverside publicly has a strict no-refund policy for renewals, and they do not prorate refunds on annual plans. If you cancelled during a cooling-off period you should request a refund and reference the Consumer Contracts Regulations 2013.

Access to your data and hosted files

Download any recordings, transcriptions and exported files before the end of access. Riverside has not published a public data retention timeline for closed accounts; save local copies of critical assets.

Re-activation and account status

To re-activate log into your account and select a plan or contact [email protected]. Confirm whether prior recordings remain on the account after re-activation by asking support in writing.

Use this checklist to cancel and protect yourself against unexpected charges.

• Find your account email and current plan details.
• Attempt cancellation in your Riverside account and take screenshots of each step.
• Send a follow-up cancellation email to [email protected] with the phrase "I cancel my Riverside subscription effective immediately" and attach screenshots.
• If billed through Apple or Google Play cancel via their subscription managers and keep confirmation.
• Send a registered letter to Riverside, Crown Way, CF14 3UZ Cardiff, United Kingdom if you need stronger proof.
• Check bank statements after the expected stop date for any further charges.
• If charged after cancellation ask for a refund referencing the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.
• If unresolved contact Citizens Advice and consider chargeback via your card issuer.