Cancel Road Angel the easy way

Product and service overview

Road Angel Group Limited makes in-vehicle safety devices and connected subscriptions for UK motorists. The product range includes speed awareness assistants, live data subscriptions, and touchscreen car stereos with connected features.

Who uses Road Angel

Typical users are drivers wanting live speed alerts, smart motorway coverage and over-the-air updates to improve road awareness. Devices often pair with optional subscriptions to enable live camera and hazard data.

Company facts

Phone

1. Dial 0330 320 3030.
2. Give the agent your order number, billing name and reason for cancellation.
3. Ask the agent for a cancellation reference or written confirmation to keep as proof.
4. If the order has not dispatched, request an immediate refund; if dispatched, request return instructions.

Email

1. Send an email to [email protected] with subject line "Cancel Order" or "Cancel Subscription" and include order number, device IMEI if relevant, and contact details.
2. Request written confirmation of cancellation and the expected refund timeline.
3. If you do not receive a reply within 72 hours, follow up by phone and keep both messages as evidence.

Post

1. Write a signed letter stating your cancellation request, order number, purchaser name and date.
2. Send by recorded delivery to Road Angel, 113 Lenton Lane, NG7 2AR Nottingham, United Kingdom.
3. Keep the proof of postage and any delivery confirmation.

Returns for physical goods

1. If cancelling within the 14-day cooling-off period, notify Road Angel by phone, email or post and return the goods.
2. Pack the product undamaged; Road Angel accepts returns within 30 days for undamaged items per their returns policy.
3. You bear the cost and risk of return shipment; include proof of postage in your records.

Online / Subscriptions

1. Visit Road Angel subscriptions or your account page and use the cancellation controls if available.
2. If the subscription does not allow online cancellation, email [email protected] requesting cancellation citing your order reference.
3. For connected services activated instantly, cancellation within 14 days may be allowed but digital access given with consent can remove the right to cancel.

Cooling-off (change of mind)

Rule: You have a 14-day right to cancel most contracts for goods and services entered into at a distance, starting from the day you receive the goods or from the day the contract was concluded for services. Proof required: order confirmation and proof of receipt. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Digital content and waived cancellation

Rule: If you agreed that digital content or a subscription would start immediately, you may lose the 14-day cancellation right once access is provided. Road Angel states subscriptions that enable device function are non-refundable after 14 days. Proof required: device activation record or email consent. Applicable law: Consumer Contracts Regulations 2013.

Service fully performed

Rule: If Road Angel has fully performed a service and you agreed that performance could start and you would lose the right to cancel, cancellation is not allowed. Proof required: service start confirmation. Applicable law: Consumer Contracts Regulations 2013.

Return exceptions

Rule: Right of cancellation does not apply to unsealed sealed software, audio or video recordings, or goods sealed for health protection if unsealed. Road Angel lists these exceptions in their terms. Proof required: item serial number or evidence the seal was broken.

Moving or relocation

Rule: Road Angel does not publish a specific policy for cancellation due to moving. If you claim relocation as a legal reason, present documentary proof such as a tenancy agreement or utility bill showing new address; final acceptance is at the company's discretion. Applicable law: Consumer Rights Act 2015 for fair contract terms.

Death of subscriber

Rule: Road Angel does not publish a formal death policy. If the subscriber dies, request cancellation by emailing [email protected] and attach a death certificate and proof of account relationship. Applicable law: Consumer Rights Act 2015 for contract fairness; further escalation may be needed via Trading Standards if refused.

Before you cancel: negotiation

Retention offers reported in public Road Angel materials are not published. There is no public record of systematic discount-for-stay offers. To attempt negotiation call 0330 320 3030 or email [email protected], state your intention to cancel and request a retention offer such as an extended trial, discount on the next renewal, or a switch to a lower plan. Keep all written offers as proof.

What cancelling saves you - concrete calculation

Example: PureSync Monthly costs £9.99 per month. Yearly cost = 12 x £9.99 = £119.88.

Cheapest competitor from research: Autodue at £2.99 per month. Yearly cost = 12 x £2.99 = £35.88.

Yearly saving by switching from PureSync Monthly to Autodue = £119.88 - £35.88 = £84.00 per year.

Alternative comparison: Complete Connected+ Monthly at £19.99 per month = 12 x £19.99 = £239.88 per year. Switching from Complete Connected+ Monthly to Autodue saves £239.88 - £35.88 = £204.00 per year.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides a 14-day cooling-off right for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Regulators and help

For disputes, contact Trading Standards and Citizens Advice for guidance. The Competition and Markets Authority warns about hard-to-cancel subscriptions and unclear auto-renewal terms. For card payments consider Section 75 or a chargeback via your card issuer if eligible.

How to escalate

Step 1: Complain to Road Angel in writing to [email protected] or by recorded post to 113 Lenton Lane, NG7 2AR.

Step 2: If unresolved, contact Citizens Advice and your local Trading Standards to raise a formal complaint.

Step 3: Use your bank's chargeback or Section 75 (for qualifying credit card purchases) if Road Angel refuses a valid refund under the 14-day rule.

Check final billing

After cancellation, verify your final invoice and confirm the refunded items. Road Angel refunds the product price but states initial delivery costs are not refunded. Keep any refund confirmation by email.

Return and data

Return physical items if required within 30 days in undamaged condition. Keep proof of postage because you bear return risk. For data linked to your account, request data deletion via the support centre at Official support centre.

Re-activation

If you later want Road Angel services again, you can resubscribe via their subscriptions page. Re-activation terms and any promotional pricing are set by Road Angel at the time of purchase.

Use this checklist to cancel and document everything.

• Find your order number and device IMEI if applicable.
• Decide cancellation method: phone 0330 320 3030, email [email protected], or recorded post to 113 Lenton Lane, NG7 2AR.
• Send cancellation and keep evidence: call reference, email reply or proof of postage.
• If returning goods, pack undamaged and keep return postage proof; you pay return costs.
• Request a written refund confirmation and expected refund date.
• If refund is refused, contact Citizens Advice and Trading Standards and consider chargeback/Section 75.