Personal Redirection - 3 months (1 adult)
£15.00
/ mois
£45.00 for 3 months
£45.00 for 3 months
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Royal Mail Redirection the easy way
We generate and send your cancellation letter to Royal Mail Redirection by registered mail
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Preview of your letter
PreviewSender
Recipient
Royal Mail Redirection
Festival Way
ST1 5RY STOKE ON TRENT United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Royal Mail Redirection agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Royal Mail Redirection service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Royal Mail Redirection service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Royal Mail Redirection
Step-by-step guide to cancel Royal Mail Redirection in the UK. Learn your refund rights, exact fees, addresses and how to get confirmation fast.
STOKE ON TRENT, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Online form - fastest because cancellations can be submitted electronically using the redirection reference number on your confirmation |
| effective delay | Immediate cancellation; refund processing and statutory reimbursement handled within 14 days when applicable |
| notice period | 0 days to cancel; 5 working days to change the start date before the scheduled start |
| cancellation fee (amount or 0) | £10 deduction from refund if the redirection has started and you cancel within the 14-day cancellation period; £0 if cancelled before start |
| minimum commitment | No minimum commitment |
| phone + hours | Not published by Royal Mail Redirection |
| postal address for registered letter | Royal Mail Redirection, Festival Way, ST1 5RY STOKE ON TRENT, United Kingdom |
What is Royal Mail Redirection
Service summary
Royal Mail Redirection is a paid service that forwards mail sent to a previous address to a new address for a limited period. It is available to UK and overseas customers and supports personal and business redirections.
Who uses it
Individuals moving home and businesses changing premises use Redirection to avoid missing post during a change of address. Royal Mail offers personal, concession and international redirection options with fixed-duration plans.
Quick facts
| Full name | ROYAL MAIL GROUP LIMITED |
| Founded | 2001 |
| Headquarters | London, United Kingdom |
| Available | UK and overseas |
| Key regulation | Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 |
How to cancel Royal Mail Redirection
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Complete the online cancellation form using your 9-digit redirection reference from confirmation | Immediate submission; refund processed within 14 days when due | Confirmation email or on-screen reference | Easy |
| iOS | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Medium |
| Android | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Medium |
| Phone | Not published by Royal Mail Redirection for cancellation; telephone options not published | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Hard |
| Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Not published by Royal Mail Redirection | Hard | |
| Post | Write and sign a cancellation request and post to the Redirection Centre | Delivery time by post plus processing; expect several working days | Copy of signed letter and postal proof | Medium |
Web cancellation (online form)
- Locate your confirmation letter or email and find the 9-digit redirection reference number.
- Open the Royal Mail Redirection cancellation page and select the correct redirection reference.
- Complete the online cancellation form and submit.
- Save the on-screen confirmation and any confirmation email as proof.
- If eligible for a refund Royal Mail will process reimbursements within 14 days of cancellation.
iOS and Android
Royal Mail Redirection does not publish a dedicated iOS or Android cancellation app or path. Use the web method on a mobile browser for the fastest result.
Phone
- Royal Mail does not publish a direct phone cancellation procedure for Redirection. If you prefer to use the phone, locate contact numbers on the Royal Mail website and ask to be connected to Redirection support.
- Have your redirection reference ready.
- Request a written confirmation by email or post and record the date and agent name.
Royal Mail Redirection does not publish an email address for cancellations. If you receive an official confirmation email when you set up the redirection, reply to that message and request cancellation details; save all replies as proof.
Post (registered letter)
- Write a signed cancellation letter including the redirection reference, original applicant name and the address being redirected from and to.
- Send the letter by recorded delivery to the Redirection Centre address: Trent House, Media Way, Stoke-on-Trent, ST1 5ST, if you are changing the new address or start date; for general registered post use Royal Mail Redirection, Festival Way, ST1 5RY STOKE ON TRENT, United Kingdom.
- Keep the postal receipt and a copy of the signed letter as proof.
- Allow postal transit time and processing time; refunds are handled within 14 days when due.
Cancel by reason
Moving home
Rule - You may cancel a Redirection at any time. If you cancel before the redirection starts you are entitled to a full refund. If you change your new address before the start date you must notify Royal Mail in writing to the Redirection Centre. If the redirection has already started and you need to change the new address, Royal Mail will cancel the current redirection and you must buy a new one.
Required documents - Confirmation letter or email with 9-digit redirection reference; signed written request when posted.
Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cooling-off (within 14 days)
Rule - You have a statutory right to cancel within 14 calendar days from the day after Royal Mail sends a confirmation letter or email. If you cancel within this Cancellation Period and the Redirection has not started, you will receive a full refund. If you cancel within this Cancellation Period and the Redirection has started, Royal Mail will refund you the Redirection fee less £10 to cover their costs.
Required documents - Confirmation letter or email; clear statement of cancellation sent to Royal Mail (online form, or written request). Keep proof of submission.
Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the Regulations.
Price increase
Rule - Royal Mail Redirection pricing is published for specific redirection products. Research does not publish a specific unilateral price-increase cancellation right for Redirection beyond standard consumer law. If a price increase affects ongoing services purchased via a subscription model, raise a complaint with Royal Mail and, if unresolved, escalate to Citizens Advice or the Competition and Markets Authority.
Required documents - Evidence of the price change notice and your original purchase confirmation.
Applicable law - Consumer Rights Act 2015 and CMA guidance on unfair contract terms.
Death of subscriber
Rule - Royal Mail allows cancellations; research does not publish a special documented procedure for cancelling a redirection after the death of a subscriber. To cancel, submit a written request from an executor or next of kin and include proof if requested by Royal Mail.
Required documents - Death certificate and signed written request by the executor or person handling the estate. Keep proof of postage or online submission.
Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies for distance contracts; Royal Mail internal policies govern bereavement cases but are not publicly published.
Legitimate ground
Rule - The research does not list an official enumerated set of legitimate grounds accepted by Royal Mail beyond the consumer cancellation rights and the right to cancel at any time. If you claim a specific legal ground you should provide supporting documentation.
Required documents - Documentation appropriate to the ground claimed, for example, medical certificate for incapacity or death certificate for bereavement. Keep copies and proof of delivery.
Applicable law - Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Negotiate or save
Before you cancel: negotiate
Retention offers - Research does not report specific retention offers made by Royal Mail Redirection. If you want to keep a redirection at lower cost, contact Royal Mail support and request a review of your plan. Provide your redirection reference and explain the financial reason to request a concession or transfer to a different redirection type such as concession rates.
How to ask - Use the online cancellation form to request an alternative, or send a signed letter to the Redirection Centre listing the redirection reference and the request. Save all replies as proof.
What cancelling saves you - concrete math
We compute annualised costs for common Royal Mail Redirection plans using published prices.
Personal Redirection 3 months: £45.00 for 3 months. Annualised cost: £45.00 x 4 = £180.00 per year.
Personal Redirection 6 months: £66.50 for 6 months. Annualised cost: £66.50 x 2 = £133.00 per year.
Personal Redirection 12 months: £95.00 for 12 months. Annualised cost: £95.00 per year.
Concession Redirection 12 months: £64.00 for 12 months. Annualised cost: £64.00 per year.
Example saving by cancelling a 12-month personal redirection priced at £95.00 if you instead use the concession 12-month plan at £64.00: £95.00 - £64.00 = £31.00 saved per year.
Cheapest alternative within Royal Mail products is Concession Redirection 12 months at £64.00. If you qualify for concession rates, switching yields the numeric saving above.
Legal protections and escalation
Key UK consumer law
The main rules that protect you are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The CMA enforces fair trading guidance on auto-renewal and cancellation practices.
See the Regulations: Consumer Contracts Regulations 2013.
Cooling-off and refunds
You have a 14 calendar day cancellation right from the day after Royal Mail sends a confirmation letter or email. If you cancel within this period and the redirection has not started you are entitled to a full refund. If cancellation within the 14-day period occurs after the redirection has started, Royal Mail refunds the fee less £10. For cancellations after the 14-day period where redirection has started, no refund will be given.
Service quality and unfair terms
The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If Royal Mail fails to perform Redirection with reasonable care and skill you can complain and seek remedy under that Act. For unclear auto-renewal or hard-to-cancel terms, contact Citizens Advice and the CMA.
Escalation route
1. Complain to Royal Mail in writing and keep all evidence. 2. If unresolved, get advice from Citizens Advice. 3. Escalate to the Competition and Markets Authority for systemic issues. For payment disputes use your card issuer’s chargeback or Section 75 if the criteria apply.
What to do after cancelling Royal Mail Redirection
Obtain written confirmation
Keep the on-screen confirmation, the confirmation email, or a copy of the signed letter and postal receipt as proof of cancellation. Record the date and, if available, the agent name.
Check refunds and final billing
If you are entitled to a refund, Royal Mail must reimburse payments within 14 days of being informed of the cancellation. If the redirection had started and you cancelled within the 14-day cooling-off period, the refund will be the paid fee less £10. For cancellations before the start date you will receive a full refund.
Data and access
If you want copies of any personal data held for the redirection, request subject access through Royal Mail’s published data request channels. Keep copies of requests and responses.
Re-activation and setting a new redirection
If you move again or need a new redirection you must purchase a new Redirection product. If you need to change the new address after a redirection has started note that Royal Mail cancels the current redirection and requires a new purchase to set up a different destination address.
Next steps and practical checklist
Follow this checklist to cancel and protect your rights.
- Find your confirmation letter or email and note the 9-digit redirection reference.
- Decide how you will cancel - online form is fastest.
- Submit cancellation using the online form or send a signed, recorded letter to the Redirection Centre.
- Keep proof - screenshots, emails, signed letters and postal receipts.
- If you expect a refund, note the 14-day statutory reimbursement timeframe.
- Update banks, direct debits and services with your new address to avoid missed mail.
- If you disagree with Royal Mail, escalate to Citizens Advice and the CMA if needed.
Plans
Personal Redirection - 6 months (1 adult)
£11.08
/ mois
£66.50 for 6 months
£66.50 for 6 months
Personal Redirection - 12 months (1 adult)
£7.92
/ mois
£95.00 for 12 months
£95.00 for 12 months
Concession Redirection - 12 months (1 adult)
£5.33
/ mois
£64.00 for 12 months
£64.00 for 12 months
Redirection UK to International - 3 months (lead applicant)
£56.00
/ mois
£168.00 for 3 months
£168.00 for 3 months
No commitment. Billoff helps you cancel or adjust your Royal Mail Redirection subscription without hunting down every detail alone.
Pros & cons
Pros
Official nationwide mail forwarding from the UK to UK and overseas addresses
Clear published prices for fixed-duration plans such as £95.00 for 12 months personal redirection
Statutory 14-day cancellation period with specific refund rules
Cons
No published dedicated phone or app cancellation channel; phone and app processes are not published
If the redirection has started you may lose part of the refund - deduction of £10 applies
Changing the new address after a redirection has started cancels the current redirection and requires repurchase
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
UK Postbox
/ mois
Private digital mail and scanning service rather than postal redirection
Mail Boxes Etc (MBE)
/ mois
Offers mail forwarding and virtual office services via private provider
Virtual Mailroom services
/ mois
Private virtual mailrooms combine scanning and forwarding
Countries where Royal Mail Redirection is available
Royal Mail Redirection is available in many countries. Here are several frequently cited markets:
UKOverseas
Subscription & cancellation
What you should know about Royal Mail Redirection subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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