Cancel RPS the easy way

Who they are

RPS Group is a professional services firm headquartered in Abingdon, United Kingdom, offering consultancy and technical services across property, energy, transport, water, resources, defence and government sectors. The group is part of Tetra Tech.

What they sell

RPS provides project consultancy, technical advisory services and membership-type offerings for professional groups such as the Royal Pharmaceutical Society (RPS) in the research data. Membership-style fees appear in published pricing information for specific membership categories.

Quick company facts

Post - Registered letter (recommended)

1. Write a clear cancellation letter including full name, membership number or customer reference, date of birth and date you want cancellation to take effect.
2. Sign and date the letter.
3. Send by Royal Mail Signed For or Recorded Delivery to: RPS, 20 Western Avenue, OX14 4SH Abingdon, United Kingdom.
4. Keep the receipt and the tracking number. If you need a refund, quote the delivery receipt when you follow up.

Email

1. Find the support or membership email address on your membership documents or the RPS website; if an address is not published, use the postal method above.
2. In the email subject line write "Cancellation request - [Your name] - [Membership number]".
3. State the date you are cancelling and request written confirmation and a refund if applicable.
4. Keep the sent message and any reply as proof.

Phone

1. Locate the customer service number on your membership documentation.
2. Call and clearly state you want to Cancel your membership, give your membership number, full name and date of birth.
3. Request a cancellation reference number and an email confirmation.
4. Follow up in writing if no confirmation is received within 7 days.

Online account

1. Log in to your RPS account on the official portal if one exists for your membership.
2. Navigate to membership or subscription settings and choose the cancel option.
3. Download or screenshot the confirmation page and save any confirmation email.
4. If the portal does not allow cancellation, use the postal method above.

Cooling-off (right to cancel within 14 days)

Rule - For contracts concluded at a distance or off-premises, you have a 14-day cooling-off right to cancel without reason. Traders must refund payments within 14 days of being informed of the cancellation. This right is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel during a renewal cooling-off period for a subscription, the trader must provide a cooling-off notice for each renewal period. See Consumer Contracts Regulations 2013 and 2024 cooling-off rights summary.

Required proof documents - proof of purchase or order confirmation, your cancellation statement (email or letter) and a proof of date sent/received.

Price increase

Rule - If a trader increases the price or materially changes the contract before renewal and you choose to terminate for that reason, you may be able to cancel immediately if the contract or consumer law provides such a right. If the increase breaches your contract terms or was not properly notified, you can rely on unfair contract terms protections under the Consumer Rights Act 2015.

Required proof documents - copy of the price increase notice, your membership contract or terms, and your cancellation notice.

Death of subscriber

Rule - For memberships in the name of a deceased person, executors or next of kin should notify the trader and provide a copy of the death certificate. The company should close the account and refund any unused membership fees where applicable.

Required proof documents - death certificate, proof of executor status or correspondence showing authority to act.

Legitimate grounds (service not as described or defect)

Rule - Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If RPS has failed to provide the contracted service, you can request repair, repeat performance or a price reduction and may cancel for breach.

Required proof documents - contract, evidence of the faulty or missing service, correspondence requesting remedy and the trader's responses.

End of commitment period

Rule - If your membership term ends (annual or fixed-term), you may cancel at the end of the committed period without penalty, unless the contract states a continued rolling renewal. Check your membership terms for the exact end date and renewal mechanics.

Required proof documents - membership agreement or confirmation showing start and end dates, and cancellation notice.

Before you cancel - negotiate

Retention offers RPS is known to make - not publicly reported in the research data. If you want to ask for a retention offer, contact RPS support and request a retention or downgrade option. Give your membership number, explain why you want to leave and ask for a specific offer (for example a discounted monthly rate or a pause). Keep all correspondence in writing.

What cancelling will save you

Calculate your annual costs and savings using published prices. Example plans from research:

• Royal Pharmaceutical Society Monthly Direct Debit: £30.08 per month. Yearly cost = £30.08 x 12 = £360.96 per year.
• Royal Pharmaceutical Society Annual Direct Debit: £333 per year. Yearly cost = £333.00 per year.
• Royal Pharmaceutical Society Credit/Debit Card annual: £361 per year. Yearly cost = £361.00 per year.

If you cancel a Monthly Direct Debit at £30.08, you avoid paying £360.96 per year. If you instead had paid Annual Direct Debit of £333 and cancel before renewal, you will save £333.00 at the next billing date. Cheapest alternative among researched services: Ring Protect Solo at £4.99 per month - Yearly cost = £4.99 x 12 = £59.88 per year. Example saving versus RPS monthly: £360.96 - £59.88 = £301.08 saved per year.

Key UK consumer law

The main laws that protect your right to cancel and claim refunds are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For updated cooling-off provisions on subscription renewals, see the 2024 changes to cooling-off rights. Relevant official texts: Consumer Contracts Regulations 2013, 2024 cooling-off expansions.

Regulators and escalation

The Competition and Markets Authority (CMA) and local Trading Standards handle unfair commercial practices and problematic auto-renewals. If RPS does not respond or refuses a lawful refund, escalate to Trading Standards, Citizens Advice for help, or use card chargeback or Section 75 protections for qualifying card payments.

Check access and services

Confirm whether access ends immediately or at the end of your paid period. Save copies of any documents you need before access is cut.

Final billing and refunds

If you are owed a refund, the trader must reimburse within 14 days of being informed of the cancellation or receiving returned goods. Keep proof of cancellation and check bank statements for the refund amount.

Data and account closure

Request written confirmation that your personal data will be deleted or retained only as legally required. Ask for confirmation once deletion or anonymisation is complete.

Reactivation

If you decide to rejoin later, check whether any rejoining fees or higher rates apply compared with your previous rate.

Follow this checklist to cancel cleanly and preserve your rights.

• Find your membership number and the original confirmation or receipt.
• Choose the cancellation method: Registered post is recommended for proof.
• Send a clear cancellation statement including name, membership number and effective date.
• Keep a copy of the letter, the Royal Mail receipt and any email correspondence.
• Request written confirmation and a refund if you are within the cooling-off period or entitled to a pro rata refund.
• Allow 14 days for refund processing and check your bank account.
• If RPS does not comply, escalate to Trading Standards or use card issuer chargeback or Section 75 for qualifying card payments.