Cancel RWL the easy way

Overview

RWL is a subscription fitness service offering workout programmes, lives and a workout bank accessible via an app and web membership. The service advertises trial options and multiple billing cycles.

Who uses RWL

People using RWL are customers looking for guided fitness programmes, weight-loss plans and coached sessions. Pricing tiers include weekly, monthly and multi-month commitments.

Company facts

Web

1. Sign in at your RWL account on the RWL website or app.
2. Open Account or Subscription settings and find the active subscription.
3. Choose Cancel subscription and confirm. Take a screenshot of the confirmation screen.
4. Save any confirmation email you receive as proof.

iOS (Apple)

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Select RWL from the list and tap Cancel Subscription.
3. You will receive an Apple confirmation email. Keep that email as proof.

Android (Google Play)

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select RWL and tap Cancel subscription. Follow the prompts.
3. Save the cancellation confirmation from Google Play as proof.

Phone

1. If you prefer to call, request RWL support from their contact options. Note - RWL has not published a public phone number.
2. Ask for a cancellation reference and the name of the agent.
3. Request a confirmation email after the call and keep the call time and agent details.

Email

1. Send a clear cancellation email with your account name, registered email and reason to RWL support - RWL has not published a public support email.
2. Ask for a confirmation reply including the cancellation date and reference number.
3. Keep the sent email and any reply as proof.

Post

1. Write a signed cancellation letter including your full name, account email and request to cancel.
2. Send it by recorded delivery to: RWL, 124 City Road, EC1V 2NX London, United Kingdom.
3. Keep the proof of postage and the signed delivery receipt as proof.

Note: If you were billed after cancelling, gather all evidence and ask RWL to review the charge as their published review policy states they will review accounts when provided proof of cancellation.

Moving / Relocation

Rule - If you cannot access services because you move to a location outside RWL service coverage, provide proof of relocation such as a dated utility bill or tenancy agreement. RWL has not publicly set a relocation cancellation rule; rely on the account team to process exceptions.

Required documents - proof of new address (utility bill, tenancy agreement), account email. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the move prevents access to the service.

Price increase

Rule - If RWL raises the subscription price, you have a right to cancel without penalty from the effective date of the increase if the contract allows cancellation in that event. Provide the notice RWL sent showing the increase.

Required documents - the price increase notice or screenshot, your account details. Applicable law - Consumer Rights Act 2015 covering fairness of contract terms.

Death of subscriber

Rule - Estates may request cancellation and refund for unused periods. Provide a copy of the death certificate and proof of account ownership.

Required documents - death certificate, proof of account registration. Applicable law - Consumer Contracts Regulations and general contract law obligations under the Consumer Rights Act 2015.

Legitimate ground accepted by RWL

Rule - Research shows RWL will review specific cases for errors or health issues if a user provides cancellation confirmation. Required documents - email showing prior cancellation attempt, medical evidence if citing health reasons, bank statement showing charged payments.

Required documents - cancellation confirmation, medical certificate where applicable. Applicable law - Consumer Rights Act 2015 for services performed with reasonable care and skill.

End of commitment

Rule - For fixed-term plans (3 Months, 6 Months, 12 Months), the contract usually ends at the billed period unless auto-renewed. If you purchased a 3 Months plan billed at £47.99, cancellation takes effect after that billing period unless you cancel before renewal.

Required documents - proof of purchase and billing date. Applicable law - Consumer Contracts Regulations 2013 regarding contract information.

Cooling-off period

Rule - For distance contracts concluded online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If digital content started with your express consent, the right to a refund may be limited for the portion already used.

Required documents - proof of purchase date and any express consent to start service within the cooling-off period. Applicable law - Consumer Contracts Regulations 2013 (cooling-off).

Before cancelling: negotiate

Retention offers reported - Research contains no public report of specific retention offers from RWL. That absence means you should ask directly for a retention offer when you contact support.

How to ask - when contacting RWL by web, email or post, request these options: pause subscription, downgrade to weekly, apply a pro-rata refund for recent charge, or transfer to a different billing cycle. Include your account email and the date of the unwanted charge. Keep all replies.

What cancelling saves you

Compute yearly cost for the common Monthly plan: £19.99 x 12 = £239.88 per year.

Compute yearly cost for Weekly plan: £5.99 x 52 = £311.48 per year.

Compute yearly cost for 12 Months plan: billed £129.99 once per year = £129.99 per year.

Cheapest alternative from listed competitors - YF Accounting at £50/month equals £50 x 12 = £600 per year. Comparison note - the listed competitors from the research provide accounting services while RWL provides fitness content; cheapest competitor price: YF Accounting £50/month (£600/year).

Key UK consumer law

Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and allows challenge of unfair contract terms.

Cooling-off and refunds

You have a 14-day cooling-off period for most distance contracts under the Consumer Contracts Regulations 2013. Digital content downloaded or streamed may reduce refund rights if you gave express consent to start during the cooling-off period. See official text: Consumer Contracts Regulations (official).

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel terms as potential unfair practices. If RWL makes cancellations difficult, that could be challenged under CMA guidance and the Consumer Rights Act 2015.

How to escalate

First complain to RWL and request written decision. If unresolved, contact Citizens Advice and, where payments qualify, ask your card issuer for chargeback or Section 75 protection. For practical guidance on consumer cancellation rights see Which? cancellation advice.

Check access and final billing

After cancellation, verify whether access continues until the paid period end. For example, if you paid £47.99 for 3 Months, keep access for that period unless RWL states otherwise. Check the final billing date and the last amount taken.

Data and account

Download or keep any saved programmes and note whether deleting the app removes account data. Request account deletion in writing if required and keep the confirmation.

Requesting refunds

RWL policy summary in research: refunds are generally not provided outside cooling-off periods or after services have been used. Exceptions include initial and renewal cooling-off periods and some reviewable cases for errors or health issues if you provide cancellation confirmation. If charged after cancelling, send proof of cancellation and bank statements to ask for a review.

Re-activation

If you later choose to rejoin, note that promotional trial rates such as a 5-day trial at £1 or introductory monthly offers may not be renewed at the same price. Keep proof of previous subscriptions when reactivating to resolve any dispute about overlapping charges.

Use this checklist immediately when you decide to cancel RWL.

• Take a screenshot of your subscription page showing plan and renewal date.
• Send cancellation via the easiest available channel and keep proof - Apple/Google proof is quickest for app-store subscriptions.
• If sending post, use recorded delivery to RWL, 124 City Road, EC1V 2NX London, United Kingdom and keep receipt.
• Save all confirmation emails and record dates of calls or messages.
• Check your bank or card for any charges after cancellation and prepare evidence (bank statement or payment screenshot).
• If you are within 14 days of purchase, state your cooling-off rights and request a refund if eligible.
• If charges remain after cancellation, escalate to Citizens Advice and your card issuer for chargeback or Section 75 where applicable.