Cancel Scores Matter the easy way

Service overview

Scores Matter is a paid online service that provides credit reports, credit scores, loan affordability assessments, dark web exposure checks and social footprint assessments. The company offers a 10-day trial for £1 and monthly subscriptions thereafter.

Who uses it

The service targets UK consumers who want to monitor their credit profile, check for data exposure, assess borrowing affordability and improve online reputation.

How it is delivered

Access is via a web portal and associated signup flows. Users must verify identity to access full credit reports. Scores Matter publishes an official website and trial signup pages.

Web (recommended)

1. Open https://www.scoresmatter.co.uk/ and sign in with your account credentials.
2. Go to Account > Subscriptions or Billing.
3. Choose Cancel subscription and follow on-screen prompts.
4. Save a screenshot of the cancellation confirmation and keep the confirmation email.
5. If you used the 10-day trial via trial signup, confirm the trial cancellation before the trial ends to avoid the first monthly payment.

iOS

1. Open Settings on your iPhone, tap your name and then Subscriptions.
2. Find Scores Matter and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot showing the cancellation date.
4. If you are charged after canceling via Apple, request a refund from Apple or contact your card issuer for a chargeback.

Android

1. Open the Google Play app, tap your profile and then Payments and subscriptions.
2. Tap Subscriptions, select Scores Matter and Cancel subscription.
3. Keep the Google confirmation email or screenshot.

Email

1. Send a clear cancellation request to [email protected] stating your name, email used for the account and that you want to Cancel the subscription.
2. Request written confirmation and a final billing statement.
3. Save your sent message and any reply as proof.

Post

1. Write a signed letter stating your name, account email and that you Cancel the subscription immediately.
2. Send by registered post to ScoresMatter Limited, Building 1 Chalfont Park, Gerrards Cross, England, SL9 0BG and keep the proof of postage and delivery receipt.
3. Allow time for processing and keep copies of the letter and receipts.

Phone

1. No public phone number is published by Scores Matter. If you find a contact number, record the call and request an email confirmation of cancellation.
2. If no number is available, use email or registered post as described above.

Cooling-off / Change of mind

You have a 14-calendar-day cooling-off right under the Consumer Contracts Regulations 2013 for contracts concluded online or off-premises. The 14 days start the day after you receive the goods or, for services, from the day after the contract is concluded if the service has not started with your express consent.

Required proof: order confirmation, date of purchase, and written cancellation request (email or signed letter). Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Scores Matter raises the subscription price, you can cancel at no penalty if the change was not agreed in your contract. Provide the notice of price change (email or website announcement) and your cancellation request.

Required proof: the company notice of price increase and your cancellation email. Applicable law: Consumer Rights Act 2015 for unfair contract terms and the Digital Markets, Competition and Consumers Act 2024 where it applies to subscription renewals.

Moving / Change of address

Moving address is not an automatic statutory ground to cancel a digital subscription, but you may cancel under your general right to end a contract. Provide proof of move only if the contract included location-specific services.

Required proof: utility bill or change-of-address evidence if asked. Applicable law: Consumer Contracts Regulations 2013 where relevant.

Death of subscriber

In case of death, the estate or next of kin should contact the company by email or post and provide a copy of the death certificate plus proof of estate administration if requested. This is a contractual termination matter rather than a specific statutory right.

Required proof: death certificate and proof of authority to act for the estate. Applicable law: Not a specific consumer statute; use terms of contract and common law on estates.

Legitimate ground - unauthorised or fraudulent charge

If you were charged without authorisation, collect bank statements and the transaction details and send an immediate written complaint to [email protected]. Research shows multiple complaints quoting unauthorised charges such as "Charged £19.95 by the company without any prior contact" (source: PissedConsumer).

Required proof: bank statement showing the unauthorised debit, your account details, and the original transaction date. Escalate to your card issuer for a chargeback and to Citizens Advice if the company does not refund. Applicable law: Consumer Rights Act 2015 for unfair terms and the Digital Markets, Competition and Consumers Act 2024 concerning cancellations.

End of commitment

If your plan included a fixed commitment period, cancellation after that date is a contractual right. Provide your original contract start date and request confirmation of end-of-contract and final billing.

Required proof: order confirmation and billing statements. Applicable law: Consumer Rights Act 2015.

Before cancelling: negotiate

Research did not surface any published retention offers from Scores Matter. There is no public record of discounts or downgrades offered when customers ask to stay. If you want to try to keep service at a lower cost, send a single clear email to [email protected] with subject line "Retention request - reduce my price" and include your account email, current plan and the price you will accept. Ask for a written offer and a time-limited reply.

What cancelling saves you

Use the actual monthly prices reported by Scores Matter:

• Standard Subscription at £14.95 per month: £14.95 x 12 = £179.40 per year.
• Standard Subscription at £19.95 per month: £19.95 x 12 = £239.40 per year.
• Trial: £1 for 10 days (one-off) if you cancel before the trial converts to a paid subscription.

Cheapest real alternative from the provided competitors: DataHub Pro at £12.00 per month = £12.00 x 12 = £144.00 per year.

Example savings per year by switching from Scores Matter to DataHub Pro:

• From £14.95 plan: £179.40 - £144.00 = £35.40 saved per year.
• From £19.95 plan: £239.40 - £144.00 = £95.40 saved per year.

Key UK consumer law

Your rights are primarily under the Consumer Contracts Regulations 2013 (14-calendar-day cooling-off period), the Consumer Rights Act 2015 (services supplied with reasonable care and skill; unfair contract terms) and the Digital Markets, Competition and Consumers Act 2024 which improves protections for subscription cancellations and auto-renewals. See the enacted text at legislation.gov.uk.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you face a hard-to-cancel renewal or an unclear trial-to-paid conversion, document the interface and contact Citizens Advice for next steps.

Escalation steps

1) Complain to Scores Matter in writing to [email protected] and request a final settlement. 2) If unresolved, contact Citizens Advice for guidance. 3) Escalate to the sector ombudsman if relevant. 4) For card payments, use Section 75 (if applicable) or raise a chargeback with your card issuer.

Check final billing

After cancellation, review your bank statements for any further debits. If a refund is due under the 14-day cooling-off period, the company must refund using the original payment method.

Access and data

Decide whether to export or download any reports or records before cancellation. If your account is closed, request written confirmation of data deletion or the retention period under the contract.

Re-activation

If you want to return later, note that trial offers may not be repeated. Re-activation will usually require a new subscription and new billing authorisation.

Use this checklist to cancel and protect yourself.

• Log in and cancel via the website and save a screenshot of the confirmation.
• If you cannot cancel online, send an email to [email protected] and keep the sent message.
• For registered proof, send a signed letter to ScoresMatter Limited, Building 1 Chalfont Park, Gerrards Cross, England, SL9 0BG and keep the receipt.
• Save bank statements that show debits from Scores Matter.
• If charged without authorisation, immediately contact your card issuer for a chargeback and retain evidence.
• Record dates and times of all contact and keep copies of replies.