Cancel ScoresMatter the easy way

Overview

ScoresMatter is a UK-based service that helps consumers monitor and improve their financial health and digital perception. The service provides a credit report and score sourced from TransUnion, dark web monitoring, monthly alerts and loan affordability checks.

Who runs it

ScoresMatter Limited, headquartered in Gerrards Cross, operates the service. The company was founded in 2011 and is authorised and regulated by the Financial Conduct Authority.

Main features

Key features advertised include a 10-day free trial, credit score and report access, dark web scan, monthly alerts and a loan search tool introduced for 2025.

Web cancellation (recommended)

1. Visit your account on the ScoresMatter website at https://www.scoresmatter.co.uk/.
2. Sign in with the email and password used to register.
3. Open account or membership settings and look for 'Cancel membership' or 'Manage subscription'. ScoresMatter states membership can be 'cancelled anytime' on their website.
4. Confirm cancellation and keep the confirmation email as proof.

Phone cancellation

1. Call 0808 189 3005, Monday to Friday 08:00 to 17:30 (excluding Bank Holidays).
2. State your full name, account email and that you wish to cancel your membership with ScoresMatter Limited.
3. Ask the agent to send a written cancellation confirmation to your email address and note any reference number.

Email cancellation

1. Write to [email protected] from the email address on your account.
2. Subject line: 'Cancel membership - [your full name]'.
3. Include your full name, postal address, account email and a clear statement you wish to cancel immediately.
4. Keep the reply email as proof of cancellation.

Post cancellation (registered letter)

1. Write a signed letter with a clear cancellation statement and your account details.
2. Send by registered post to ScoresMatter, 27 Clements Lane, EC4N 7AE, London, United Kingdom.
3. Keep the proof of postage. Allow several days for a written reply.

iOS and Android subscriptions

1. ScoresMatter's public materials show membership is cancellable via the website. ScoresMatter does not publish detailed in-app cancellation steps.
2. If you used Apple or Google to pay, use the App Store or Google Play subscription manager to cancel there as an extra step to stop platform-managed renewals.

Moving address

If you move and need to cancel, provide your new and old address in a clear written statement to [email protected] or by post to the registered address. ScoresMatter does not publish a special relocation cancellation policy; use a standard cancellation statement and request confirmation.

Applicable law: Consumer Contracts Regulations 2013

Price increase

If ScoresMatter increases the subscription price at renewal and you do not accept the new price you may cancel during the renewal cooling-off period. Provide the notice of cancellation in a clear statement to Member Services and keep the confirmation.

Applicable law: Digital Markets, Competition and Consumers Act 2024

Death of subscriber

ScoresMatter does not publish specific procedures for bereavement. To cancel in the event of a subscriber's death, send a copy of the death certificate and a clear cancellation request from the executor or next of kin to [email protected] or by post. Request written confirmation of cancellation.

Applicable law: Consumer Contracts Regulations 2013

Legitimate ground

The research does not list specific 'legitimate ground' categories that ScoresMatter accepts. Under UK consumer law, legitimate grounds that affect performance or the consumer's ability to use the service may justify cancellation. Provide supporting documents such as medical certificates or evidence of regulatory change if relevant.

Applicable law: Consumer Rights Act 2015

End of commitment

ScoresMatter states membership can be cancelled anytime. There is no published minimum term. To end your membership immediately use any cancellation channel and obtain written confirmation.

Applicable law: Consumer Contracts Regulations 2013

Cooling-off period (change of mind)

If your contract was concluded online you have a 14-calendar day cooling-off right under the Consumer Contracts Regulations 2013. For subscription contracts the initial cooling-off period and any renewal cooling-off period exist under the Digital Markets, Competition and Consumers Act 2024. To exercise the right make a clear statement to ScoresMatter and request a refund if eligible.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024

Before you cancel: negotiate

Research does not report any standard retention discounts or special downgraded plans publicly offered by ScoresMatter. ScoresMatter does state it will offer the option to cancel if the correct price is higher than shown when an order price is incorrect. To ask for a retention offer contact Member Services by phone at 0808 189 3005 or by email at [email protected] and request any available discount, a lower rate or a pause. Keep any offer in writing before accepting.

What cancelling saves

ScoresMatter standard plan price after the 10-day free trial is £19.95 per month. Yearly saving when you cancel a paid subscription: 12 x £19.95 = £239.40 per year.

Cheapest competitor from research: Taxmo for Accountants at £4.99 per month. Yearly cost: 12 x £4.99 = £59.88 per year. Example saving vs Taxmo: £239.40 - £59.88 = £179.52 per year.

If you saw alternative marketing mentioning a promotional trial of £1 for 10 days then £14.95 per month, confirm on the sign-up page which offer applies. ScoresMatter's current sign-up pages consistently state a 10-day free trial followed by £19.95 per month. See the sign-up pages at ScoresMatter sign-up.

Key UK consumer law

Your cancellation rights are covered by the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. For subscription renewal cooling-off periods and the right to cancel a subscription contract the Digital Markets, Competition and Consumers Act 2024 applies. The Financial Conduct Authority regulates certain financial services aspects of ScoresMatter.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-calendar day cooling-off right for most online contracts. The Digital Markets, Competition and Consumers Act 2024 guarantees the right to cancel subscription contracts during initial and renewal cooling-off periods and prevents penalties for lawful cancellations. Refunds owed should be returned within statutory timeframes.

How to escalate

First complain to ScoresMatter using [email protected] or Member Services by phone. If unresolved, seek help from Citizens Advice. For regulated financial complaints try the Financial Ombudsman Service. For disputed card payments consider Section 75 or chargeback via your card issuer. The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms.

Relevant laws and regulators

Consumer Contracts Regulations 2013; Consumer Rights Act 2015; Digital Markets, Competition and Consumers Act 2024 - text (part). Regulator: Financial Conduct Authority.

Check confirmation

Keep the cancellation confirmation email or written reply as proof. If you called, ask the agent to email confirmation and save the reference number.

Refunds and timing

Refunds are made using the same payment method used for purchase. Refunds due to exercising the cooling-off right will be issued within 14 calendar days after ScoresMatter receives the returned goods, evidence of return, or the day of cancellation if goods were not dispatched.

Data and access

If you need access to reports or historical data after cancellation, request an export from [email protected] before the account is closed. ScoresMatter does not publish an automatic data-deletion schedule in public materials; request written confirmation of data retention or deletion.

Re-activation

You can re-activate by signing up again on the ScoresMatter sign-up page. Any promotional trial offers may differ from those on original subscription; verify the current offer at ScoresMatter sign-up.

Follow this checklist to ensure a clean cancellation and protect your consumer rights.

• Call 0808 189 3005 and request a written cancellation confirmation, or send email to [email protected].
• If cancelling by post, send a signed registered letter to ScoresMatter, 27 Clements Lane, EC4N 7AE, London and keep the proof of postage.
• Save the confirmation email and note the refund timeline of 14 calendar days where applicable.
• If you received goods, return them and keep proof of return to secure a refund within 14 calendar days after the return is confirmed.
• If billed through Apple or Google and you used those stores, also cancel the subscription in the App Store or Google Play subscription manager.
• If your refund is delayed more than 14 calendar days, escalate to Citizens Advice or the Financial Ombudsman Service for regulated matters, or contact your card issuer for chargeback or Section 75 if eligible.