Cancel Shahid the easy way

Overview

Shahid is a streaming service owned by MBC Shahid that targets Arabic-speaking viewers with original series, movies, live TV and sports content. The service offers a free tier plus several VIP tiers for ad-free and premium access.

Audience and reach

Shahid serves the global Arabic-speaking population and reports 27 million monthly active users. The platform is managed by MBC Shahid under the MBC Group, headquartered in Dubai.

Company facts

More background: MBC Shahid on Wikipedia.

Web / Account cancellation steps

1. Sign in to your Shahid account on the web or in the app.
2. Open Account Settings and select Subscription Management.
3. Choose Cancel Subscription on the active plan and confirm the cancellation action.
4. Keep a screenshot of the account page showing the cancelled status and any on-screen confirmation.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad and tap your Apple ID at the top.
2. Tap Subscriptions, locate Shahid and tap Cancel Subscription.
3. Apple shows the subscription end date; no further payments will be taken after that date.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions and select Shahid.
3. Tap Cancel subscription and follow the prompts. For digital purchases, Google Play rules may affect refunds - see Google Play policy for EEA/UK purchases.

Phone

1. Shahid does not publish a public phone number for cancellations; the phone contact and hours are Not published by Shahid.
2. If you locate a phone contact through your account, note the time and name of the agent and ask for a confirmation email.

Email

1. Send an email to [email protected] from the account email address including your full name, account email, plan name and request to cancel.
2. Attach proof of identity if asked. Keep the reply as proof of cancellation.

Post (registered letter)

1. Write a short cancellation letter including account details, reason for cancellation and request to stop renewal.
2. Send by registered post to Shahid, 107-109 The Grove, E15 1HP London, United Kingdom and keep the delivery receipt.

Moving / change of residence

If you move to a country where Shahid does not offer the same catalogue or the service cannot be provided, state the move and include proof such as a recent utility bill or new tenancy agreement. Shahid must evaluate whether service availability is affected. If the service is materially unavailable after your move, you can request termination and refund under consumer protection rules.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights and end of contract notices. See 2024 Act - cooling-off rights.

Price increase

If Shahid increases the price of your subscription, review the contract notice or renewal cooling-off notice Shahid must supply. Under the Digital Markets, Competition and Consumers Act 2024, traders must give a renewal cooling-off notice at the start of each renewal cooling-off period outlining the right to cancel and potential refunds. If a renewal includes a price increase you do not accept, you may cancel during the renewal cooling-off period.

Applicable law: Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

To cancel a subscription because of the subscriber's death, provide a copy of the death certificate and proof of authority if you act for the estate. Shahid's support should terminate the subscription and refund any overpayment as required by consumer law.

Applicable law: consumer contract termination and refund obligations derive from the Digital Markets Act 2024 and the Consumer Contracts Regulations 2013 where they apply.

Legitimate ground

Legitimate grounds include material breach of service quality or failure to provide the service with reasonable care and skill under the Consumer Rights Act 2015. Keep evidence such as failed streams, repeated outages with timestamps, and correspondence with support showing attempts to resolve the fault.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment and cooling-off

If you are within an initial online contract cooling-off period, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Note the exception for digital content: if streaming starts with your express consent and you acknowledged losing your right to withdraw, the 14-day refund right may not apply. For renewals, the Digital Markets Act 2024 sets specific renewal cooling-off rules.

Applicable law: Consumer Contracts Regulations 2013 and the 2024 Act.

Before you cancel - how to ask for a retention offer

Research does not report any standard retention offers from Shahid. You can still request a retention offer by emailing [email protected] or using the account chat/contact form if available. When contacting support, state your account email, current plan and ask for available retention options such as a discounted month, temporary pause or downgrade. Keep any written offer as proof before cancelling.

What cancelling saves - annual savings by plan (math shown)

Use these exact monthly prices from Shahid and multiply by 12 to show annual cost:

• VIP - £10.99 x 12 = £131.88 per year
• VIP | BigTime - £12.99 x 12 = £155.88 per year
• VIP | Sports - £15.49 x 12 = £185.88 per year
• Ultimate - £19.99 x 12 = £239.88 per year
• VIP Mobile - £10.99 x 12 = £131.88 per year

Cheapest competitor from the provided competitor list by monthly price is YF Accounting at £50.00 per month which equals £600.00 per year. Example comparison: cancelling Shahid VIP saves £131.88 per year versus keeping Shahid; switching to YF Accounting would increase spend by £468.12 per year compared to Shahid VIP.

Key laws and regulator

In the United Kingdom, relevant protections include the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. The primary regulator for digital market rules is the Digital Markets Unit within the Competition and Markets Authority for matters under the 2024 Act.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for many distance contracts, but the right can be lost for digital content once streaming begins with your express consent. The 2024 Act adds renewal cooling-off protections for subscription renewals and requires traders to provide a renewal cooling-off notice. For details see the Regulations and the 2024 Act: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

How to escalate

1) Complain in writing to Shahid via [email protected] or by registered post to the London address. 2) If unresolved, contact Citizens Advice for guidance and next steps: Citizens Advice - cancelling a service. 3) For card payments consider chargeback or Section 75 if eligible. 4) Refer cases about unfair subscription practices to the CMA or the Digital Markets Unit under the 2024 Act.

Access after cancellation

After cancellation, your access normally continues until the end of the paid access period. Mark the subscription end date in your calendar and confirm the expiry in your account page.

Data and account retention

Ask Shahid to confirm data retention and whether your watch history and preferences will be deleted if you want them removed. Use [email protected] to request account deletion or data export.

Final billing and re-activation

Check your bank or card statement for the final payment. Shahid states subscription fees are generally not refunded unless required by applicable law. To re-activate, sign back in and choose a plan from Account Settings.

Follow this checklist to cancel and document everything.

• Log in and cancel via Account Settings > Subscription Management if you used card, mobile pay or Apple Pay.
• If you subscribed via Apple, cancel in iOS Settings under Subscriptions.
• If you subscribed via Google Play, cancel in Play Store > Subscriptions.
• Send an email to [email protected] with a cancellation request and keep the reply.
• If you prefer postal proof, send a registered letter to Shahid, 107-109 The Grove, E15 1HP London, United Kingdom and keep the receipt.
• Take screenshots of account status and any confirmation messages immediately after cancelling.
• Note the subscription end date and check card statements for recurring charges for two billing cycles after cancellation.
• If you suspect unlawful auto-renewal or an unfair term, contact Citizens Advice and consider a complaint to the CMA or the Digital Markets Unit.