Cancel ShipmentsFree the easy way

Service overview

ShipmentsFree is a paid membership service that claims to refund or rebate common costs such as shipping, returns and certain everyday fees. The core billed plan is a monthly subscription charged in US dollars but displayed approximately as £25 per month for UK residents.

Main features

Features listed by ShipmentsFree include up to £100 per month in shipping and return rebates (up to £10 per claim), up to £30 per month for rideshares, up to £25 per month for grocery delivery fees, up to £15 per month for scooter service fees, up to £40 per month for mobile phone service bills, up to £20 per month for gas and fuel rebates, and up to £75 per year for moving truck rentals.

Quick company facts

Web (account) cancellation

1. Sign in at ShipmentsFree.
2. Open your account or subscription settings and locate the active subscription.
3. Select Cancel subscription and confirm the cancellation prompt.
4. Download or screenshot the confirmation notice and save the confirmation email.
5. Stop payments with your bank if charges continue after proof of cancellation.

iOS cancellation

1. Open Settings on your iPhone and tap your name.
2. Select Subscriptions and find ShipmentsFree.
3. Tap Cancel Subscription and keep the Apple confirmation email or screenshot.
4. If you do not see ShipmentsFree, it may be billed outside the App Store; contact [email protected].

Android cancellation

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Select Subscriptions and choose ShipmentsFree.
3. Tap Cancel subscription and keep the Google confirmation.
4. If the subscription is not managed by Google Play, email [email protected].

Phone cancellation

1. ShipmentsFree lists phone contact but does not publish a specific UK number; write to [email protected] requesting a callback.
2. If you obtain a phone number, call and request a cancellation reference number; record the date and time.
3. If the agent does not provide written confirmation by email within 48 hours, follow up in writing and consider sending a registered letter.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel subscription - [Your name]" and include account details and renewal date.
2. Request written confirmation and keep the sent email and any reply as proof.
3. If you do not receive confirmation within 14 days, use your card issuer for a chargeback or raise a complaint.

Postal cancellation

1. Write a signed cancellation letter including your full name, account email, last 4 digits of card used and request immediate cancellation.
2. Send by registered post to ShipmentsFree, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of posting and any return receipt; allow 7 working days for company processing.

Cooling-off period (14 days)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel contracts concluded online or off-premises. If you cancel within 14 days you are entitled to a full refund. Refunds must be processed without undue delay and no later than 14 days after the trader is informed of your decision to cancel.

Required proof documents - Order confirmation, account email, or receipt showing purchase date; written cancellation request by email or post.

Applicable law - Consumer Contracts Regulations 2013 (link).

Price increase

Rule - If ShipmentsFree increases the subscription price during an active contract in a way that is not allowed by your terms, you may cancel for breach of contract terms and request a refund for future payments. You must check the terms on your account or the official terms page.

Required proof documents - Notice of price increase from ShipmentsFree, account billing showing new price, and your subscription agreement.

Moving / change of residence

Rule - ShipmentsFree does not publish specific moving exceptions in available sources. If you cannot use the service because of relocation, contact [email protected] and request cancellation; legal protections under the Consumer Rights Act 2015 require the service to perform with reasonable care and skill.

Required proof documents - Proof of new address such as a tenancy agreement or utility bill and written cancellation request.

Applicable law - Consumer Rights Act 2015.

Death of the subscriber

Rule - In the event of the subscriber's death, contact [email protected] and provide proof. ShipmentsFree has not published a precise policy online; provide official documentation to support the request.

Required proof documents - Death certificate and proof of authority (executor or next of kin) and a written cancellation request.

Legitimate ground and serious performance failure

Rule - Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If ShipmentsFree fails to deliver promised benefits or performs poorly, you can request cancellation and a refund.

Required proof documents - Examples of failed service delivery, timestamps, correspondence with support and bank statements showing charges.

Applicable law - Consumer Rights Act 2015.

Before you cancel - how to negotiate

Retention offers reported by users are not published in the available sources. There are no documented or verifiable retention discounts for ShipmentsFree in the referenced research. To negotiate, send a clear email to [email protected] requesting a retention offer. Use this script: state your account email, explain you will cancel on the renewal date unless you receive a written discount or plan change, and request written confirmation of any offer. Keep all replies as proof.

What cancelling saves you - yearly cost comparison

ShipmentsFree monthly price: £25 x 12 = £300 per year.

Cheapest real alternative from competitors: InvoicePro UK at £7.99 per month. Calculation: £7.99 x 12 = £95.88 per year.

Yearly saving if you switch: £300 - £95.88 = £204.12 per year.

Other competitor prices for comparison: Experi £9 x 12 = £108 per year, Keepr £9 x 12 = £108 per year, Thistle £9 x 12 = £108 per year, GoForma £22 x 12 = £264 per year.

Your statutory cancellation rights

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online contracts. If you cancel during the cooling-off period you are entitled to a full refund and the trader must reimburse payments within 14 days of being informed of cancellation. See the legislation: Consumer Contracts Regulations 2013.

Service standards and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms such as disproportionate cancellation penalties. If ShipmentsFree applies unfair auto-renewal terms or hard-to-cancel steps, report the practice to Citizens Advice or the Competition and Markets Authority for review.

Escalation steps

1. Complain to ShipmentsFree in writing and keep all evidence. 2. If unresolved, contact Citizens Advice for guidance and consider escalation to an ombudsman relevant to your payment or sector. 3. For card payments, use Section 75 or ask your card issuer for chargeback where eligible. 4. If ShipmentsFree fails to refund within 14 days after cancellation in the cooling-off period, use your bank or card issuer to dispute the charge.

Keep written proof

Save the cancellation confirmation email, screenshots of the cancellation page and any registered post receipt. These are your primary evidence if charges continue.

Check billing and request a refund

Review bank or card statements for future charges after cancellation. If you cancelled within 14 days, request a full refund and expect the refund within 14 days of the company being informed. If you were charged after cancellation outside the cooling-off rights, request a refund in writing and escalate to your card issuer if ShipmentsFree does not respond.

Personal data and re-activation

If you want your account data removed, email [email protected] and ask for account deletion or data export. If you later re-subscribe, note that a promotional trial may not be reissued; the account will revert to the paid subscription at £25/month unless otherwise specified.

Use this checklist to cancel and protect your rights.

• Find your renewal date and cancel at least 48 hours before renewal.
• Send a cancellation email to [email protected] and request confirmation.
• If cancelling by post, send a signed registered letter to ShipmentsFree, 123 Example Street, EC1A 1AA London, United Kingdom, and keep the receipt.
• Keep screenshots or emails proving cancellation and any confirmation number.
• If you cancelled within 14 days of purchase, request a full refund and expect it within 14 days of notification.
• If charges continue, contact your card issuer for chargeback or use Section 75 for qualifying card payments.
• If you do not receive a response, contact Citizens Advice or the Competition and Markets Authority for guidance.