Cancel SignRequest the easy way

Service summary

SignRequest is an electronic signature platform that lets organisations and individuals request, send and store digital signatures for contracts and documents. It focuses on simple signing workflows, templates, API access and audit trails for compliance.

Main use cases

Teams use SignRequest to replace paper signatures for business contracts, HR forms, sales agreements and procurement documents. Developers use the API for transactional signing within applications.

Company facts

Web - cancel from your account

1. Sign in to your account at SignRequest.
2. Open Account or Billing settings and find the subscription or plan page.
3. Choose Cancel subscription or Manage subscription then follow confirmation prompts.
4. Save a screenshot of on-screen confirmation and keep the confirmation email sent by SignRequest.

Email - cancel by messaging support

1. Send an email to [email protected] or [email protected] from the account owner email.
2. Include your account email, company name, subscription ID and the words "Cancel subscription" and the desired cancellation date.
3. Wait for an email confirmation from SignRequest. Keep that confirmation as proof.

Phone - limited availability

1. SignRequest does not publish a phone number for cancellations. Request a callback via support email if phone contact is essential.
2. If offered a phone callback, confirm the operator's name and ask for written confirmation by email after the call.

Post - registered letter

1. Write a cancellation letter including account email, company name, subscription ID and a clear statement: "Please cancel my SignRequest subscription".
2. Send by registered post to: SignRequest, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and a scanned copy of the signed delivery confirmation.

Moving abroad or business relocation

If you need to cancel because your organisation relocates outside SignRequest supported markets, provide proof such as a company change-of-address certificate or signed relocation letter. SignRequest will process cancellation following the normal account cancellation route. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract was concluded online.

Price increase

If SignRequest increases the price during your subscription term and you want to cancel, notify SignRequest by email or via your account. Provide the notice of price increase if you received one. If the increase was not correctly notified, you may rely on the 14-day renewal cooling-off right under the Digital Markets, Competition and Consumers Act 2024. Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rights. Evidence: the price increase email or billing notice from SignRequest.

Death of the subscriber

To cancel a personal account after the death of the subscriber, send an email to [email protected] with a copy of the death certificate and proof of authority to act for the estate. SignRequest will handle account closure on receipt of appropriate documents.

Legitimate ground - service not provided with reasonable care and skill

If SignRequest fails to provide the service with reasonable care and skill you can cancel and claim remedies under the Consumer Rights Act 2015. Required proof: screenshots, emails showing repeated failures, and dates of incidents. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term ends (annual expiry), cancel using the account settings or by emailing support before the renewal deadline. For annual subscriptions the minimum commitment is 12 months; termination takes effect at the end of the paid year. Evidence: your annual invoice or billing statement.

Cooling-off and trial cancellation

Free trial accounts last 14 days. Cancel before the end of day 14 of the trial to avoid conversion to paid. If you were charged after trial and you did not validly consent to the paid subscription, you may be entitled to a refund under the Consumer Contracts Regulations 2013. Evidence: cancellation confirmation or lack thereof and billing statements. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

SignRequest does not publish standard retention offers in the public documentation. To request a retention or discount, email [email protected] and state your current plan, monthly or annual billing, and a competitive offer you have received. Suggested message: "I would like to cancel my subscription on date X unless a retention offer is made. Are there discounts or downgraded plans you can apply?" If SignRequest offers an alternative, request the offer in writing and the exact new billing dates.

What cancelling saves - example calculations

SignRequest pricing is displayed in Euros on their site; the following GBP equivalents use 1 EUR = £0.86 for conversion and are approximate. SignRequest Free: £0 per month. SignRequest Professional: €9 monthly = £7.74 monthly; yearly price €108 = £92.88 per year (calculation: 7.74 x 12 = 92.88). SignRequest Business: €15 monthly = £12.90 monthly; yearly €180 = £154.80 per year (calculation: 12.90 x 12 = 154.80). If you cancel a SignRequest Business annual subscription you save £154.80 per year by stopping payments. The cheapest competitor in the research is eSign at £8.00 monthly or £96.00 annual. Switching from SignRequest Business annual (£154.80) to eSign annual (£96.00) saves: 154.80 - 96.00 = £58.80 per year. Calculation summary: SignRequest Professional annual: 7.74 x 12 = £92.88 per year. SignRequest Business annual: 12.90 x 12 = £154.80 per year. eSign annual: £96.00 per year. Annual saving switching Business to eSign: £154.80 - £96.00 = £58.80.

Key UK consumer law

Distance and online contracts are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provides a 14-day cancellation right for many online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms.

Auto-renewal and the regulator

The Competition and Markets Authority (CMA) monitors unfair auto-renewal practices. If SignRequest places obstacles to cancelling or fails to make renewal terms clear, you may report the business to Citizens Advice or the CMA. For statutory text on renewal cooling-off periods see the Digital Markets, Competition and Consumers Act 2024 renewal provisions.

How to escalate

Step 1: Complain in writing to SignRequest using [email protected] or the account cancellation flow and keep all correspondence. Step 2: If unresolved, contact Citizens Advice for local Trading Standards referral. Step 3: For card payments you may consider chargeback or Section 75 if the payment qualifies. Applicable laws and guidance: Consumer Contracts Regulations 2013, Digital Markets, Competition and Consumers Act 2024, Consumer Rights Act 2015.

Confirm access and data export

After cancellation, your account remains active until the end of the paid period. Export any documents and audit trails you need before expiry. If you have a free account, download documents prior to deletion schedule if you do not intend to keep the account.

Final billing and refunds

SignRequest states that if you cancel, the Service ends at the end of the current period and no refunds for previously paid services will be issued unless statutory rights apply. If you believe you are due a refund under UK law, request it in writing and cite the relevant regulation.

Re-activation

You can re-subscribe by signing in and selecting a plan when you wish to return. Annual subscriptions automatically renew until cancelled; ensure cancellation completes before renewal to avoid another annual charge.

Follow this checklist to cancel cleanly and keep records.

• Sign in to your SignRequest account and attempt cancellation via Account or Billing settings.
• If cancelling online, save a screenshot of any on-screen confirmation and keep the confirmation email.
• If emailing support, send from the account owner email and request written confirmation.
• If you send a registered letter, keep the postal receipt and delivery confirmation.
• Export important documents and audit trails before the end of the paid period.
• Check your card or bank statement after the paid period ends to confirm no further charges.
• If you are charged after cancellation, contact your bank for chargeback or Section 75 advice if eligible.