Cancel SmartyPlus the easy way

Service overview

SmartyPlus is a paid add-on to the SMARTY mobile offering that provides benefits such as EU roaming, discounted international calls, priority customer support and occasional exclusive promotional offers. The Smarty mobile app itself is free to download and use for finding deals and applying coupons.

How it fits with SMARTY

SmartyPlus is not a standalone mobile plan. It sits on top of an existing SMARTY mobile plan and is billed in addition to that base plan.

Who uses SmartyPlus

Target users are online shoppers and SMARTY customers who want extra perks such as price protection and shipping/cashback related benefits.

Web

1. Open your browser and go to the SmartyPlus account area.
2. Log in with your account credentials.
3. Go to your profile and open the membership tab.
4. Scroll to the SmartyPlus subscription row and click "Cancel Smarty+ Subscription".
5. Save the confirmation email you receive as proof of cancellation.

iOS / Android

1. Open the Smarty app or visit the SmartyPlus account page in a browser and log in.
2. Navigate to the membership tab and select cancel as described for web cancellation.
3. If your subscription shows billing via Apple App Store or Google Play, verify the subscription entry in your device settings and cancel there as well.
4. Keep any email confirmation or store cancellation receipt as proof.

Phone

1. Call (310) 593-4557 or (877) 808-0810.
2. Provide your account email and request immediate cancellation of SmartyPlus.
3. Ask the agent to send a confirmation email and record the time and reference number.

Email

1. Send an email from the account email address to [email protected] with subject "Cancel SmartyPlus" and include your full name, account email, and last 4 digits of payment method.
2. Request written confirmation and note the date you sent the request.
3. If you do not receive a reply within 7 days, follow up or use recorded post.

Post

1. Write a signed letter with your full name, account email, customer ID if known, and the sentence "I wish to Cancel SmartyPlus immediately" dated and signed.
2. Send by Recorded Delivery to: SmartyPlus, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Allow at least 5 working days before your renewal date for the letter to arrive and keep your proof of postage and delivery receipt.

Moving abroad or relocation

If you move outside the service area and the change affects service delivery, provide proof of address change such as a utility bill or signed tenancy agreement. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill; present your evidence and request cancellation and any eligible refund.

Price increase

If SmartyPlus raises the price, you can cancel if the increase is outside your agreed terms. Provide a copy of the notice of price change and your original terms. Consumer Contracts Regulations 2013 require clear contract terms and the right to cancel where contract terms change materially.

Death of subscriber

To cancel after the subscriber dies, provide a death certificate and proof of relationship or estate executor authority. Contact support by email and post with documents and request termination of recurring charges.

Legitimate ground - faulty service or mis-selling

If the service was mis-sold or did not meet reasonable skill and care, gather proof such as screenshots, receipts and correspondence. Use the Consumer Rights Act 2015 as the legal basis for requesting cancellation and refund where performance is faulty.

End of commitment

SmartyPlus operates on a rolling monthly basis with no fixed-term contracts since it is an add-on. You may cancel at any renewal point by cancelling before the renewal date. Source: rolling monthly terms cited in research.

Cooling-off period

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts from when you first receive the service. If you request cancellation within 14 days and the digital service exception does not apply, you are entitled to a refund. If digital content began with your express consent and acknowledgement, that exception may apply.

Before you cancel: negotiate

SmartyPlus retention offers are not widely published. There is no publicly disclosed standard retention deal from SmartyPlus in the research. To ask for a retention offer, contact support by email at [email protected] or by phone and state you are cancelling because of cost. Request a discount, a free month, or promotional credits and ask the agent to confirm any offer by email. If you prefer written proof, follow up by sending the proposal by recorded post to the UK address.

What cancelling saves you

Current SmartyPlus pricing in the UK is £5 per month or £60 per year.

Calculation of yearly saving if you cancel SmartyPlus paid monthly:

£5 x 12 = £60 per year saved.

Cheapest real alternative from the listed competitors by annual price in the research is Vupiy with an indicated annual price of £10 (as stated in competitor data). That price point is not a like-for-like alternative because Vupiy targets accounting needs rather than SmartyPlus perks.

Applicable UK consumer law

Key laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. The Competition and Markets Authority (CMA) also scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts with refund rights, except where the digital content exception applies after express consent to immediate access.

Escalation route

First use SmartyPlus internal complaints procedure via official contact or support email. If unresolved, escalate to the Communications Ombudsman for telecoms-related disputes and to Citizens Advice for guidance. For card payments, use chargeback or Section 75 with your card issuer when eligible.

When to use chargeback or Ombudsman

If SmartyPlus continues charging after confirmed cancellation, keep proof of cancellation (email or recorded-delivery receipt) and contact your bank for chargeback or Section 75 depending on the payment value. If the supplier fails to resolve the complaint, file with the Communications Ombudsman.

Keep proof of cancellation

Save the confirmation email, any call reference numbers, and recorded-delivery receipts. These are essential if charges continue and you need to dispute them with your bank or an ombudsman.

Check final billing and refunds

SmartyPlus does not offer pro-rata refunds according to research. Refunds are discretionary and must be requested within three months for consideration in some cases. If you cancelled during a free trial or within a 14-day statutory cooling-off period you may be eligible for a refund if the digital content exception does not apply.

Data and re-activation

If you want to return to SmartyPlus later, you can re-subscribe from your account area. Request any data export you need prior to cancellation by contacting support via official help articles.

Use this checklist to complete and document your cancellation.

• Log in to your account and cancel via the membership tab and save the confirmation email.
• If cancelling by post, send a signed letter by Recorded Delivery to SmartyPlus, 123 Example Street, EC1A 1AA London, United Kingdom and keep the receipt.
• If cancelling by phone, note the time, agent name and reference number and request an email confirmation.
• If you want a refund, submit a refund request within 3 months of the charge and attach evidence why you are eligible.
• If charges continue after cancellation, prepare your proof and contact your bank for chargeback or Section 75 if applicable, then contact the Communications Ombudsman if the company does not resolve the case.