Cancel Smooth Hub the easy way

Service overview

Smooth Hub is a subscription service operated by Nagram.net LTD that offers multimedia and digital entertainment content: games, movies, apps, interactive features, and documentaries. Subscriptions begin with a low-cost trial and then renew automatically into a paid 28-day plan.

How Smooth Hub charges

Smooth Hub offers a 3-day trial for £0.99. After the trial the subscription converts to a standard plan charged at £39.99 every 28 days. Some pages reference other currencies, but legal terms and consumer reports for UK customers show charges of £39.99 per 28-day period. See the official price page here.

Where to get help

Use the support email [email protected] for written contact. For cancellation the Portal and the dedicated hline.cc cancellation form are the primary routes. The company legal page is available at Smooth Hub legal.

Web cancellation - Portal / account

1. Log into your Smooth Hub account on the service Portal.
2. Find and click the 'Cancellation' option in your account menu.
3. The site redirects to the hline.cc cancellation form.
4. Enter the exact email address used to register.
5. Select 'I want to unsubscribe', complete the CAPTCHA, and submit the form.
6. Keep a screenshot of the confirmation page or any confirmation email.

Direct cancellation site - hline.cc

1. Open the hline.cc cancellation page directly.
2. Enter the exact email address used to register with Smooth Hub.
3. Select 'I want to unsubscribe', complete any CAPTCHA and submit.
4. Take a screenshot of the successful submission confirmation.

Email cancellation

1. Compose an email to [email protected] using the registered email address.
2. Subject: 'Cancellation request - [Your email]'.
3. Include full name, registered email, and subscription start date if known.
4. Request written confirmation and keep the sent email and any reply.

Post - registered letter

1. Write a signed cancellation letter with your full name and registered email.
2. Send by recorded or registered post to: Smooth Hub, Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of postage and the delivery receipt as evidence.

iOS and Android (if you subscribed via app stores)

1. Open your Apple ID or Google Play account subscriptions page.
2. Find Smooth Hub in your subscriptions list.
3. Tap Cancel Subscription and keep a screenshot showing the cancellation and the date.

Phone contact

1. Smooth Hub does not publish a customer service phone number. Use [email protected] or postal cancellation if you need a written record.

Moving - change of country or residence

If you move to a country where Smooth Hub does not operate, present proof such as a utility bill or tenancy agreement showing the new UK or non-UK address and the date of move. Smooth Hub's published channels are the Portal, hline.cc, and [email protected]; submit proof with your cancellation request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cooling-off where relevant.

Price increase

If Smooth Hub increases the subscription price for an existing contract and you wish to cancel for that reason, save the notice of price increase (screenshot or email). Submit the price increase notice and your cancellation request to [email protected] or via the Portal. Applicable law: Consumer Rights Act 2015 for unfair terms and Digital Markets, Competition and Consumers Act 2024 where renewal cooling-off rights apply.

Death of the subscriber

To cancel because of the subscriber's death, provide a copy of the death certificate and the account holder's registered email to [email protected] or by post to Smooth Hub, Example Street, EC1A 1AA London, United Kingdom. The provider must process requests that identify the account. Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground accepted by Smooth Hub

Research shows Smooth Hub provides discretionary refunds and mitigations at the Provider's assessment. For standard refund eligibility the company limits refunds to the single most recent 28-day billing period if a claim is submitted within 25 days of that billing date. Provide bank statements, billing dates, and the subscription email when requesting this refund. Applicable rule: Smooth Hub refund rule as published and Consumer Contracts Regulations 2013 when cooling-off applies.

End of commitment

Smooth Hub operates a trial then rolling 28-day contract. To end the commitment, cancel before the next scheduled 28-day renewal. Proof required: confirmation of cancellation from hline.cc or an email reply from [email protected]. Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off requirements.

Cooling-off (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have a 14-day cooling-off period from the day after the contract is concluded. If you accessed digital content immediately and gave express consent and acknowledgement to start the service during the cooling-off period, the right to withdraw is lost. If the trader failed to inform you of your cancellation rights, the 14-day period can be extended by up to 12 months. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before cancelling: negotiate

Research shows Smooth Hub may offer exceptional discretionary refunds, discounts, or mitigations subject to their exclusive assessment but there are no widely reported standard retention offers. To request a retention offer or a discretionary refund, email [email protected] with your registered email, subscription dates, and a clear request (for example: 'I request a retention discount of X or a refund for the last billing period dated DD/MM/YYYY'). Keep all replies. If no satisfactory answer is provided, use written cancellation via hline.cc or a registered letter.

What cancelling saves you - concrete math

Standard Smooth Hub billing: £39.99 every 28 days. There are 13 billing periods in 365 days. Annual cost calculation: 13 x £39.99 = £519.87 per year.

Trial cost: £0.99 for 3 days.

Cheapest competitor from the research: Taxmo for Accountants at £4.99 per month or £59.88 per year. Comparison math: Smooth Hub annual cost £519.87 minus Taxmo annual cost £59.88 = £459.99 saved per year by switching to Taxmo. Detailed figures: 13 x £39.99 = £519.87; Taxmo annual = £59.88; £519.87 - £59.88 = £459.99.

Key UK consumer laws

Relevant laws: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 govern online cooling-off rights; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms; the Digital Markets, Competition and Consumers Act 2024 clarifies cancellation rights for subscription renewals. The legislation on cooling-off rights is published at legislation.gov.uk.

How to escalate if Smooth Hub does not resolve

1) Complain in writing to Smooth Hub using [email protected] and keep copies.

2) If unresolved, contact Citizens Advice for guidance on consumer complaints and to check whether you have grounds for escalation.

3) For card payments, check whether Section 75 of the Consumer Credit Act applies or request a chargeback through your card issuer for unauthorised or misrepresented charges.

4) If the problem concerns unfair contract terms or hard-to-cancel subscriptions, the Competition and Markets Authority (CMA) may consider the practice; report to the CMA if you believe the renewal or cancellation process is intentionally obscure.

Check access and final billing

After cancellation, verify whether access continues until the end of the paid 28-day period. Smooth Hub requires cancellation before the next scheduled renewal to avoid further charges. Review your bank statement for the day after cancellation and the next renewal cycle.

Data and account re-activation

Smooth Hub does not publish a data retention period. If you want account data deleted, request deletion via [email protected] and keep the written confirmation. To re-activate later, subscribe again via the public sign-up page Smooth Hub home.

Proof to keep

Keep: screenshots of cancellation confirmation, copies of sent emails, proof of postage for registered letters, and bank statements showing the last successful debit. If you are requesting a refund for the most recent 28-day period, submit the bank receipt together with the refund request within 25 days of that billing date.

Use this checklist to confirm cancellation and protect yourself:

• Gather your subscription details: registered email, billing dates, and transaction references.
• Cancel via the Portal or hline.cc and take a screenshot of the confirmation.
• If you cannot access the Portal, email [email protected] with a clear cancellation request and keep the sent email.
• If you prefer postal proof, send a signed registered letter to Smooth Hub, Example Street, EC1A 1AA London, United Kingdom and retain proof of posting.
• If you paid and wish to request a refund for the last 28-day billing period, submit a written refund request within 25 days of that billing date and include the bank receipt.
• Monitor your bank statement for the next renewal date and prepare to contact your card issuer for chargeback or Section 75 if an unauthorised renewal occurs.
• If Smooth Hub fails to respond, contact Citizens Advice and consider reporting the renewal practice to the CMA.