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We generate and send your cancellation letter to Soho House by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Soho House agreement
Clear 2026 guide to cancel Soho House membership. Steps, notice periods, rights, refund timings and real member complaints (2.2/5 Trustpilot).
| fastest method (name it + why) | Email to [email protected] - official channel named on Soho House FAQ and fastest to start the process |
| effective delay | If within 14 day cooling-off: refund processed within 3-5 working days for screenings; for membership termination: written notice effective from next renewal after 3 months notice |
| notice period | At least 3 months written notice before annual renewal date |
| cancellation fee (amount or 0) | Not published by Soho House |
| minimum commitment | 12 months (annual membership contract) |
| phone + hours | Not published by Soho House |
| postal address for registered letter | Soho House, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Soho House is a private members company that operates members clubs, hotels, restaurants, gyms, spas and screening rooms for people working in creative industries. Membership grants access to Houses, events, wellness facilities and preferential rates on rooms and retail brands within the Soho House portfolio.
Membership types include Every House access and age-restricted pricing such as the Under 27 option. Benefits listed by Soho House include access to multiple Houses worldwide, complimentary fitness classes and guest passes for health clubs.
| Founded | 1995 |
| Founder | Nick Jones |
| CEO | Andrew Carnie |
| Employees | ~8,038 |
| Headquarters | Strand, United Kingdom |
Official membership and FAQ pages: Soho House FAQ, Soho House pricing.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
| Web (official FAQ / membership portal) | Log in to membership area or follow guidance on the official FAQ to request cancellation | 10-30 minutes to submit request; processing depends on notice | Email confirmation from membership team or portal receipt | Medium |
| Send a clear written notice to [email protected] stating membership details and request to cancel | 5-10 minutes to write; reply time varies | Reply email from membership team | Easy | |
| Phone | Call your House and request cancellation; staff may advise next steps | 5-20 minutes on call; follow-up required in writing | Call reference number or follow-up email | Medium |
| Post (registered letter) | Send signed written notice by registered post to the registered address | Time to draft letter plus postal transit; proof is postal receipt | Proof of posting and any written acknowledgement | Hard |
If you signed up online or off-premises, you have a 14 day statutory cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use it, communicate your decision to cancel in a clear written statement (email or registered post). If you paid up front, you are entitled to a full refund unless you expressly asked for services to begin within the 14 days. Refund timing follows Citizens Advice guidance. Source: Citizens Advice.
After the cooling-off period expires, membership cancellation is governed by the contract. Research indicates Soho House requires written notice at least 3 months prior to the annual renewal date to terminate membership. You must provide written notice and meet the contractual notice period. Source: internal membership guidance and customer reports.
If Soho House increases membership fees mid-contract, check your contract for terms. Consumer law requires services to be performed with reasonable skill under the Consumer Rights Act 2015. If a price rise is a significant unilateral change, you may rely on contractual change clauses or complain using the escalation routes below. Applicable law: Consumer Rights Act 2015.
If you permanently move out of the area and cannot reasonably use the local House, prepare proof such as utility bills, tenancy agreement or airline tickets. Notify [email protected] in writing and request waiver of the notice period; acceptance is at Soho House discretion. Applicable law: Consumer Rights Act 2015 for quality of service.
In the event of the member's death, submit a copy of the death certificate and contact [email protected] to request account closure and any refund for unused paid services. The business will process this under normal refund rules and contractual terms.
Research does not provide an exhaustive list of accepted legitimate grounds for early termination. Documentary proof such as medical certificates, relocation evidence or death certificate should be supplied where relevant. Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013 for distance agreements.
Contact [email protected] and ask explicitly for retention options: temporary freeze, downgrade to a lower-priced category or special offers for rejoining. Research shows Soho House communicates membership options via the membership team but does not publish standard retention discounts. Start the conversation by requesting a written offer and an expiry date for any concession.
Example: Every House membership listed from research is from £183.33 per month. Annual cost is 12 x £183.33 = £2,199.96 per year. Every House Under 27 is £116.67 per month. Annual cost is 12 x £116.67 = £1,400.04 per year. If you downgrade from Every House to Under 27 pricing (only applicable if under 27), annual saving would be £2,199.96 - £1,400.04 = £799.92 per year.
Customer complaints in research include examples of unexpected charges: one member reports an unauthorized charge of £100 and another reports charges of over £300 for unwanted renewals. Those amounts are concrete sums members have disputed.
Cheapest real alternative (self-service option): using pay-as-you-go co working or event spaces removes the annual commitment; if you can limit spend to £50 per month that equals £600 per year versus £2,199.96 for Every House, saving £1,599.96 per year. Research does not publish a standard Soho House retention discount figure.
The main UK laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14 day cooling-off right for distance and off-premises contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms. The regulator to consult for consumer guidance is Citizens Advice and the Competition and Markets Authority highlights unclear auto-renewal as a possible unfair practice.
1. Complain to Soho House membership team in writing to [email protected]. 2. If unresolved, get Citizens Advice guidance: Citizens Advice. 3. If payment was by credit card, consider a Section 75 claim or a chargeback via the card issuer. 4. If you believe terms are unfair (hard-to-cancel or unclear auto-renewal), report to the Competition and Markets Authority.
After cancellation takes effect, you may lose House access, event bookings and guest privileges. Confirm the last day of access in the cancellation confirmation and cancel any future bookings to avoid unauthorised charges.
Request confirmation of account closure and ask how Soho House will retain or delete personal data. If you later want to rejoin, request the rejoin process and any applicable cooling-off or waiting periods in writing from [email protected].
If you cancelled within the 14 day cooling-off period you are entitled to a refund for sums paid under the Consumer Contracts Regulations 2013. For screenings and event refunds, Soho House states refunds for screenings processed within 3 to 5 working days when cancelled up to 24 hours before the event. For gym classes and House Ride sessions, refunds only occur when cancellation is inside the 4 hour window. Keep written proof and bank statements.
Follow this checklist to cancel and protect your rights.
£183.33
/ mois
Unlimited access to 48 Houses in 19 countries, gyms, spas, 18 screening rooms, four complimentary fitness classes per month, one annual personal training session, four guest passes every three months and preferential bedroom rates.
£116.67
/ mois
Same benefits as Every House at reduced price for members under 27 until their 30th birthday. Includes the listed Every House benefits at the lower monthly rate.
No commitment. Billoff helps you cancel or adjust your Soho House subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
/ mois
Hotel and club offering with a central London location and different membership tiers; pricing and cancellation terms published by The Ned directly.
/ mois
Arts and media focused private club with London centric facilities and its own membership rules.
Example comparison: £50 per month (pay-as-you-go alternative estimate)
/ mois
No annual commitment and lower cost for occasional use; lacks private members club amenities.
Soho House is available in many countries. Here are several frequently cited markets:
What you should know about Soho House subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Soho House subscription, whichever payment method you use.
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