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Subject : Cancellation of Solidgate agreement
Step-by-step UK guide to cancel Solidgate subscriptions, your consumer rights, refund rules and alternatives. TrustPilot rating 1/5 shown.
| Item | Value |
|---|---|
| Fastest method | Web account - log in, go to Billing and select "Cancel Subscription" (official docs list this as the primary flow). |
| Effective delay | Immediate if you choose immediate cancellation - status changes to CANCELLED right away; or at the end of the current billing period if you choose "cancel at period end". |
| Notice period | 0 days - cancellation can be immediate or take effect at the end of the current billing period per Solidgate documentation. |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Solidgate |
| Phone + hours | Not published by Solidgate |
| Postal address for registered letter | Solidgate, PO Box 50539, 93150 Santa Barbara, USA |
Solidgate is a payments orchestration and merchant processing platform operated by Solid Processing Limited, built for businesses that sell internationally and manage recurring subscriptions, SaaS billing, marketplaces and high-volume e-commerce.
Solidgate offers subscription management, payment orchestration, fraud tools and an additional product called Solidgate Tax which uses usage-based billing with no annual commitment. Official company pages present Solidgate as a quote-based payment platform rather than a fixed-price off-the-shelf product.
| Headquarters | London, United Kingdom |
| Founded | 2016 |
| Employees | ~313 |
| Annual revenue | $25M-$50M |
See Solidgate official site for platform details: https://solidgate.com/
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web / Account | Log in - go to Billing - select "Cancel Subscription" - confirm immediate or end-of-period cancellation. | 5 to 15 minutes | On-screen confirmation; save screenshot or confirmation email | Easy |
| iOS (App Store) | Open App Store - profile - Subscriptions - find subscription - Cancel Subscription (if purchase originated via Apple). | 5 minutes | App Store subscription screen or cancellation email | Medium |
| Android (Google Play) | Open Google Play - Menu - Subscriptions - select subscription - Cancel subscription (if purchase originated via Google). | 5 minutes | Google Play subscription screen or cancellation email | Medium |
| Phone | Call the merchant or use their Click2Call service if offered - request cancellation and ask for written confirmation. | Varies - wait times reported as long on review sites | Ask agent to send confirmation email | Hard |
| Send a clear cancellation request to merchant support or inquiry form including account ID, request date and preferred effective date. | 5 minutes to send - reply time varies | Copy of sent email and any reply | Medium | |
| Post (registered letter) | Send signed letter with account details and cancellation instruction to the postal address. | Days to weeks depending on mail | Proof of posting and delivery receipt | Medium |
If your business moves jurisdiction and Solidgate cannot support the new country, request cancellation in writing with evidence of new business address or new company registration. Evidence required: proof of new address or registration document and account ID. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for B2C contracts where relevant.
If Solidgate or the merchant using Solidgate increases the price of a subscription, you may cancel under the contract terms if the price change is a material change. Provide the price-change notice and your cancellation request. Evidence required: copy of the price change communication and account ID. Applicable law: Consumer Rights Act 2015 for unfair terms and the CMA guidance on auto-renewals.
For individual consumer contracts, provide the death certificate and ask for cancellation and refund for unused period if applicable. Evidence required: death certificate and proof of account connection. Applicable law: Consumer Rights Act 2015.
Solidgate documentation lists immediate cancellation options for reasons such as confirmed fraud, an unresolved dispute or mutual agreement between parties. Evidence required: chargeback documentation, fraud report, or written agreement. Applicable law: Consumer Rights Act 2015 and CMA expectations on clear contract terms.
When a fixed minimum commitment ends, cancel via the web Billing section or in writing before the renewal date. Evidence required: account screenshot showing next renewal date and cancellation confirmation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you signed up online or off-premises, you generally have a 14-day cooling-off period to cancel without giving a reason. The 14 days start the day after you sign up or the day after you receive confirmation, whichever is later. The company must refund within 14 days of cancellation. Evidence required: proof of purchase date, confirmation email, and cancellation request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
No retention offers for end users are documented in the available public research or review data. To ask for retention you should contact merchant support by email and web chat, state your account ID, request a retention offer or temporary suspension and ask for written terms including price and duration. For merchants using Solidgate, request a lower processing fee or a pause in advanced features and get any agreement in writing.
Solidgate does not publish standard monthly plans in GBP. Compare two available alternatives and show annual maths:
Cheapest real alternative from the competitor list: Taxmo at £9.99 per month (annual £119.88).
Example saving comparison if you move from a provider charging £249 per month to Taxmo: £249 x 12 = £2,988.00 versus Taxmo £119.88 gives a saving of £2,988.00 - £119.88 = £2,868.12 per year.
If Solidgate quoted you a custom monthly fee, calculate exact savings by substituting your quoted fee into the same formula (monthly_fee x 12).
Solidgate product Solidgate Tax is usage-based with no annual commitment; check https://solidgate.com/tax/ for details.
Key laws: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Regulators to contact: Trading Standards, the Competition and Markets Authority (CMA) and the Financial Ombudsman Service for regulated financial products.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online or off-premises contracts with a refund within 14 days. Digital content that you consented to access immediately may be excluded from a refund. If you were not told about your right to cancel, the 14-day period can be extended by up to 12 months.
The CMA treats unclear auto-renewals and hard-to-cancel subscriptions as potentially unfair. If a trader makes cancellation unduly difficult, cancel in writing by email and complain to Trading Standards or the CMA. Consumer Rights Act 2015 protects against unfair cancellation penalties.
If charged after cancellation or without consent, contact your card issuer to ask for a chargeback (the usual industry window is 120 days from the charge). For payments over £100 on a credit card you may have a claim under Section 75 of the Consumer Credit Act 1974.
After cancellation, check whether your account remains accessible until end of billing period or is closed immediately depending on your chosen cancellation option. Save important invoices and download data before access ends.
Solidgate documentation states that if cancellation is at period end no further invoices are generated after the period ends. If cancellation is immediate the status changes to CANCELLED and no further invoices are generated. Solidgate's Terms of Use do not explicitly promise pro-rated refunds; if you believe you are owed a statutory refund under the 14-day cooling-off rules or due to faulty service, request a refund in writing and allow 14 days for the refund where the law applies.
If you later wish to re-activate, contact the merchant or Solidgate support channel used originally. Keep proof of prior cancellation in case of accidental re-billing.
Use this checklist to complete and document your cancellation.
Not published by Solidgate
/ mois
Custom quote-based merchant processing, subscription billing, payment orchestration, fraud tools. Pricing depends on volume, payment methods and risk profile.
Usage-based; no fixed monthly published
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Usage-based tax compliance product with no annual commitments or upfront payments. See <a href="https://solidgate.com/tax/" rel="nofollow">Solidgate Tax</a> for details.
No commitment. Billoff helps you cancel or adjust your Solidgate subscription without hunting down every detail alone.
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Solidgate is available in many countries. Here are several frequently cited markets:
What you should know about Solidgate subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Solidgate subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.