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We generate and send your cancellation letter to Sons by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Sons agreement
Step-by-step 2026 guide to cancel Sons subscriptions, pause orders and claim refunds. Rated 4.2/5 on Trustpilot from 3,250 reviews.
| Fastest method (name it + why) | Web - log into your account and use 'Amend Next Order' then 'Pause Subscription' because it updates the subscription immediately and gives an on-screen confirmation. |
| Effective delay | Immediate on web if completed before the cut-off for the next order; all cancellations must be made at least 24 hours before next order date. |
| Notice period | 24 hours before next order renewal |
| Cancellation fee (amount or 0) | 0 |
| Minimum commitment | Not published by Sons |
| Phone + hours | 0208 154 2524 - Monday to Friday 09:00 to 17:00 |
| Postal address for registered letter | Sons, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Sons is a UK company that provides personalised hair loss and beard growth treatments, combining clinically effective active ingredients, topical solutions and clinician support. Products include minoxidil, oral tablets and a 9-ingredient Hair Growth Complex.
The service is aimed at men experiencing male pattern hair loss and men seeking improved beard growth. Subscription plans target ongoing treatment and maintenance.
Subscriptions are managed online from a customer account. You can change or pause upcoming orders through the account page. For official subscription details see the company's subscription FAQ.
| Headquarters | London, United Kingdom |
| Founders | Will Kennedy, Adrian |
| Founded | 2019 |
| Employees | ~115 |
| Support | [email protected] & subscription FAQ |
| Stock ticker | PSN |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in, go to 'Amend Next Order', select 'Pause Subscription' or cancel | 5-15 minutes | On-screen confirmation and confirmation email (if sent) | Medium |
| Phone | Call 0208 154 2524 during hours and request pause/termination | 5-30 minutes depending on hold time | Phone confirmation reference or follow-up email if provided | Easy |
| Email [email protected] with account details and cancellation request | 1-72 hours for reply | Reply email | Medium | |
| Post (registered letter) | Send a signed termination letter to the registered address | Delivery time + processing 3-14 days | Proof of posting or delivery receipt | Hard |
You have 14 days to withdraw from a distance contract for non-medicinal products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise the right send a cancellation request within 14 days of the relevant transaction; return unopened products within 14 days of receipt.
Required proof: order confirmation and proof of return or shipment. Law: Consumer Contracts Regulations 2013.
Orders for medicinal products, including prescription medicine, cannot be cancelled once processed and are not eligible for return, exchange or refund once dispatched. Sons explicitly lists this exception.
Required proof: Not applicable for returns - Sons' policy applies. Law reference: company terms and refund policy and exceptions under Consumer Contracts Regulations 2013.
If you bought a plan with a specified duration (for example 3-month or 6-month plans) the commitment duration is defined by the plan you purchased. Research does not publish a single 'minimum commitment' policy for all subscriptions; check your plan page for exact terms.
Required proof: plan purchase confirmation. Law: Consumer Rights Act 2015 covers service quality and unfair terms.
If Sons raises the renewal price you may be able to cancel before the new price takes effect. Research does not list a specific Sons policy for automatic acceptance of price rises; ask Sons for a clear statement and cancel within 24 hours before next renewal.
Required proof: notification of price increase from Sons. Law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal fairness.
Sons does not publish a specific policy for cancellations due to relocation in its public pages. To cancel, contact [email protected] or call 0208 154 2524 and provide supporting documents if requested.
Required proof: Not publicly specified by Sons.
Sons does not publish a formal procedure for cancellations on the grounds of death. Contact support and provide appropriate documentation such as a death certificate; follow the support team's instructions.
Required proof: death certificate. Legal framework: Consumer Contracts Regulations 2013 where applicable.
Sons does not publish a standard retention package publicly. Research shows no consistent public record of specific discount-for-retention offers. To request a retention offer, email [email protected] or call 0208 154 2524, reference your account and any promotional pricing you received, and ask for the best available renewal price or a pause instead of cancellation.
Example 1 - Advanced Plan from research: from £25.40 per month. Annual cost: 25.40 x 12 = £304.80 per year.
Example 2 - Hair Growth Complex (6-month plan) price: £16.80 per month. Annual equivalent: £16.80 x 12 = £201.60 per year.
Switching from Advanced Plan to Hair Growth Complex (6-month plan) saves: £304.80 - £201.60 = £103.20 per year.
Competitor alternative shown in research: GoForma at £22 per month. Annual cost: £22 x 12 = £264.00 per year. Switching from Advanced Plan (£304.80) to GoForma (£264.00) saves £40.80 per year.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts and set information duties for traders. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.
Medicinal products prescribed or supplied under prescription are excluded from the 14-day cancellation right; Sons' published terms confirm this exception. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices; keep evidence of your cancellation attempt.
1) Complain to Sons first using [email protected] or phone 0208 154 2524. 2) If unresolved, contact Citizens Advice for guidance and escalate to the CMA if you suspect systematic unfair practices. 3) Use Section 75 or a chargeback with your card issuer for qualifying card payments if you were charged after cancellation. 4) For formal redress, consider small claims court if financial loss is clear.
Confirm you will not be billed for future renewals. If you receive a charge after cancellation, keep date/time of cancellation, screenshots and any emails as evidence for your bank or Citizens Advice.
For non-medicinal products you have 14 days from the day you receive goods to return them unopened and in a condition fit for resale to obtain a refund. Refunds are processed within 14 days of Sons receiving the product back or proof of return. For medicinal products there is no right to return once dispatched.
Retain your account login details if you may want to reactivate. If you need Sons to delete personal data, request deletion via [email protected] and ask for confirmation. Re-activation is done via the website by creating a new order or reactivating your paused subscription in your account.
Use this checklist immediately when you decide to cancel.
£16.80
/ mois
9 clinically effective natural ingredients including Anagain, marine collagen, and biotin. Introductory price on first order only; then billed as £168 every 6 months (£28/month) after intro.
£20.80
/ mois
9 clinically effective natural ingredients including Anagain, marine collagen, and biotin. Introductory price on first order only.
from £18.90
/ mois
Minoxidil and oral tablet for male-pattern hair loss.
from £25.40
/ mois
Minoxidil 5%, DHT-Blocker Tablets & Hair Growth Complex. Introductory price on first order only. Ongoing clinician support.
No commitment. Billoff helps you cancel or adjust your Sons subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£22.00
/ mois
GoForma focuses on personalised minoxidil and topical programmes; similar monthly price but different product mix.
£22.00
/ mois
A US-born brand with UK availability offering finasteride and minoxidil bundles; tends to promote straightforward monthly bundles.
£39.00
/ mois
Nutraceutical approach with higher monthly price focused on oral supplements rather than prescription topicals.
Sons is available in many countries. Here are several frequently cited markets:
What you should know about Sons subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Sons subscription, whichever payment method you use.
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