Cancel St Johns Ambulance the easy way

Overview

St John Ambulance is a UK charity and provider of first aid training, event medical services, first aid supplies and community support. It delivers classroom, blended and online training and sells defibrillators and first aid kits.

Main services

Services include public first aid courses such as Everyday First Aid, Emergency First Aid at Work, First Aid at Work, paediatric courses, event medical cover and first aid supplies including HEART defibrillators.

Who uses it

Individuals, employers, schools, sports clubs and event organisers in England who need certified first aid training, medical cover or resuscitation equipment.

Web

1. Sign in to your St John Ambulance account where you made the booking or purchase.
2. Locate your booking or order and follow the site cancellation or return steps.
3. If the site requires written confirmation, send an email to [email protected] for training or [email protected] for product orders confirming your request and include booking reference.
4. Save the confirmation email from St John Ambulance as proof.

iOS

1. The St John Ambulance mobile first aid app has been removed from app stores and is no longer supported.
2. If you previously subscribed through iOS, check your Apple subscriptions in your iOS Settings to cancel any recurring App Store payments.
3. Contact St John Ambulance by email at [email protected] or [email protected] to request written confirmation of cancellation and any refund.

Android

1. The St John Ambulance app is removed from Google Play; check your Google Play subscriptions to cancel any recurring payments.
2. Email [email protected] or [email protected] to request confirmation and next steps for refunds or transfers.

Phone

1. Call 0344 770 4800 for training bookings and ask to cancel or transfer your booking; provide name, address, booking reference and phone/email.
2. For direct debit or account queries call Support Care Team +44 0114 238 7360.
3. Follow the call by sending an email or registered letter confirming the cancellation and keep the call reference.

Email

1. For training cancellations email [email protected] with your booking details and reason for cancellation.
2. For product returns or purchases email [email protected] and quote your order reference.
3. Keep the reply email from St John Ambulance as proof of cancellation.

Post

1. Send a signed and dated registered letter to St Johns Ambulance, Crossley Rd, SK4 5BB Stockport, United Kingdom stating the booking or order reference and your cancellation request.
2. Keep the proof of posting and obtain a delivery receipt if available.
3. When St John Ambulance confirms receipt in writing, keep that confirmation as proof.

Moving (change of address)

If you cannot attend a booked course because you are moving, request a transfer or cancellation by emailing [email protected] with your booking reference and new address. Provide proof of new address such as a signed tenancy agreement or utility bill. No specific statutory exception documented by St John Ambulance; follow the standard timing refund rules above.

Price increase

If St John Ambulance changes the price of a service after you booked, and the change is applied to your contract, you may accept the change or end the contract and request a refund or alternative. Provide the original booking confirmation and the updated terms. Consumer Rights Act 2015 protections apply to unfair terms.

Death of subscriber

If the named participant has died, email [email protected] or write to Customer Services with a copy of a death certificate to request cancellation and refund or transfer of booking to another person. St John Ambulance accepts medical and bereavement grounds with supporting documents according to their guidance.

Legitimate ground - illness or injury

St John Ambulance accepts illness or injury as a legitimate reason to defer or transfer a booking if you supply a doctor s note. The published rule allows deferral to another course in the same calendar year or transfer to another individual subject to any price difference.

Applicable law: Consumer Rights Act 2015 (service must be performed with reasonable care and skill).

End of commitment

If you have a one-off course there is no ongoing commitment after the course. For any membership or recurring supply agreement, check your contract or email Support Care Team for contract end date. If a minimum term exists, supply of that minimum term is required unless contract terms state otherwise; St John Ambulance has not published a standard minimum commitment in public guidance.

Cooling-off period

Under the Consumer Contracts Regulations 2013 you have a 14-day right to change your mind for most contracts concluded online or off-premises. For training services the cooling-off period starts from booking confirmation. If the training begins during the 14-day cooling-off period and you attend, you lose the right to cancel for a full refund; if you cancel before the service begins, you are entitled to a refund. Provide the booking confirmation and your cancellation in writing to receive the refund.

Before cancelling: negotiate

St John Ambulance does not publish standard retention offers in its public guidance. If you want to keep the service at a lower cost or move to a different course, call the Support Care Team on +44 0114 238 7360 or telephone 0344 770 4800 for training bookings and request a retention offer or transfer. Script: state your booking reference, request a transfer date or ask if a discount or credit is available, and ask for the offer in writing to keep as proof.

What cancelling saves you

Calculate annual costs to understand savings before you cancel. Example 1: First Aid with Bertie subscription costs £9 per month. Annual cost = 12 x £9 = £108 per year. Cancelling a monthly Bertie subscription saves £108 per year.

Example 2: If you had an Emergency First Aid at Work blended course that costs from £160, cancelling a planned course saves up to £160 for that course fee if it is not attended and refunded under refund rules.

Cheapest real alternative among listed St John Ambulance public offerings: Everyday First Aid Course at £45 for a six-hour session. That course price is a lower one-off cost compared with higher priced blended or multi-day courses.

Key UK consumer law

Your rights are protected under the Consumer Contracts Regulations 2013 (14-day cooling-off for most online and off-premises contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and unfair contract terms are not binding). The regulator for unfair practices and auto-renewal issues is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day right to change your mind from the date of booking confirmation. For services where performance begins within the 14 days, you lose the right to a full refund if you let the service start and you have expressly agreed that performance should start during the cooling-off period.

Auto-renewal and hard-to-cancel rules

The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If you encounter unclear renewal or cancellation obstacles, raise a complaint with St John Ambulance and keep all correspondence.

How to escalate

Step 1: Complain to St John Ambulance by phone and in writing. Step 2: If unresolved, get advice from Citizens Advice. Step 3: For card payments consider Section 75 or contact your card issuer for chargeback where applicable. Step 4: Report unfair practices to the CMA if you suspect a systemic issue.

Confirm written proof

Keep the written confirmation from St John Ambulance that acceptance of your cancellation has been received. Save emails and screenshots of any web confirmation page. This is necessary if you need a refund dispute or card chargeback.

Final billing and refunds

Refund timing depends on how you paid. If your booking was cancelled more than 28 days before the course you are entitled to a full refund; 14 to 28 days before the course you receive 50% refund; less than 14 days before the course you are not entitled to a refund of the booking fee according to St John Ambulance published rules. If St John Ambulance cancels the course you are entitled to a refund or alternative course.

Data and records

If you want St John Ambulance to delete or restrict personal data, request this in writing to Customer Services at the Stockport address or by email. Keep a copy of your request. St John Ambulance s privacy obligations are subject to applicable data protection law.

Re-activation

If you cancel and later wish to return, you can rebook courses or repurchase supplies at the current public prices. Rebooking is through the normal booking channels and subject to available dates and current fees.

Use this checklist to cancel cleanly and keep proof.

• Find your booking or order reference and the date of the course or delivery.
• Call 0344 770 4800 for training or +44 0114 238 7360 for direct debit and ask for cancellation steps.
• Send written confirmation by email to [email protected] for training or [email protected] for products.
• If sending post, use registered delivery to St Johns Ambulance, Crossley Rd, SK4 5BB Stockport.
• Request and save written confirmation and any refund date.
• If you paid by card and refund is not issued, contact your card issuer for chargeback or Section 75 where applicable.
• If the service started in the cooling-off period and you wish to cancel, state that the service has not been used to preserve statutory rights where possible.