Cancel STP PDF Guru the easy way

Overview

STP PDF Guru, marketed as PDF Guru and operated by LOPOFIST LIMITED, provides online PDF conversion, editing and management tools. The service offers free single-file downloads, trial periods and multiple subscription tiers for individual and business use.

Main features

Key features include PDF editing, conversion between formats, OCR, merging and splitting documents, API access for automation and no-watermark paid output on higher tiers.

Company facts

Web - cancel via website

1. Go to your account at https://pdfguru.com/.
2. Open Settings or Subscription section.
3. Select Cancel subscription and confirm cancellation.
4. Save the on-screen confirmation and keep the confirmation email as proof.

iOS - cancel via Apple

1. Open Settings on your iPhone.
2. Tap your name then Subscriptions.
3. Select PDF Guru or PDF Guru Plus and choose Cancel Subscription.
4. Keep the Apple receipt and subscription status showing cancelled.

Android - cancel via Google Play

1. Open Google Play Store and tap your profile.
2. Tap Payments and Subscriptions then Subscriptions.
3. Select the PDF Guru subscription and tap Cancel subscription.
4. Save the Play Store confirmation email or screenshot.

Email - cancel by email

1. Send an email to [email protected] with subject line Cancel subscription - include account email and last 4 digits of payment method.
2. Request written confirmation of cancellation and final billing date.
3. Keep the reply email as proof.

Post - cancel by registered letter

1. Write a signed cancellation request stating account details and subscription ID.
2. Send by Royal Mail Signed For or Recorded Delivery to STP PDF Guru, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal tracking receipt and wait for written confirmation.

Moving

If you move location this does not automatically terminate a digital subscription. STP PDF Guru does not publish a specific moving policy. To request termination for relocation, email [email protected] and provide the account holder name and new address proof if asked. Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Price increase

When a price increase is applied mid-contract, review the subscription terms. STP PDF Guru subscription terms require that you may cancel before the next billing cycle to avoid an increased rate. Provide your last invoice and notice of the price change when disputing a charge. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

STP PDF Guru has not published a dedicated policy for subscriber death. Executors or next of kin should contact [email protected] with proof (for example, a death certificate and proof of authority) to request termination or account access. Applicable law: Not a statutory consumer cancellation right; treat as a contract query under Consumer Rights Act 2015.

Legitimate grounds accepted by STP PDF Guru (from research)

The company documentation and refund policy note the following grounds that can affect refunds: personal reasons, financial reasons, and services fully performed before the end of the cancellation period where the consumer consented to immediate supply. For these cases provide a clear description and supporting documents such as screenshots, invoices, or bank statements. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your paid period ends you must cancel before the end of the billing cycle to stop auto-renewal. Provide your subscription ID and last payment receipt when requesting confirmation of contract termination. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14 day withdrawal)

For UK and EU residents you have a 14 day right to withdraw from a contract for digital services from the date of purchase. If you did not consent to immediate supply or did not acknowledge loss of cancellation rights, you can withdraw within 14 days and claim a refund. If you consented to immediate supply and acknowledged loss of cancellation rights, then no refund is due for delivered digital content but a proportional refund may apply. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling - ask for retention offers

PDF Guru sometimes offers a free first file download and trial periods. There are no widely published retention discounts in the available documentation. To request a retention offer, email [email protected] and ask for a promotional rate or trial extension. Provide your account email, current plan name and the date of the next renewal. Request a written price match or a one-time refund if you were charged unexpectedly.

What cancelling saves - yearly savings calculation

Use these real plan prices to calculate yearly savings:

Basic: £5.99 x 12 = £71.88 per year.

Professional: £9.99 x 12 = £119.88 per year.

Business: £19.99 x 12 = £239.88 per year.

Promotional converted price: after a 48 hour offer at £0.79, the monthly price becomes £43.12 so £43.12 x 12 = £517.44 per year.

Cheapest competitor listed: Verilex at £49 per month - £49 x 12 = £588 per year. If you cancel a Professional plan you save £119.88 per year compared to staying on that plan. Example math: Professional cancellation saving = 12 x £9.99 = £119.88.

Key UK consumer laws

Relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws give a 14 day cooling-off right for distance contracts and require services to be performed with reasonable care and skill.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you believe renewal terms were not clearly explained, raise a formal complaint with the company and keep evidence of your original purchase page or confirmation email. Reference the CMA guidance when escalating.

How to escalate a dispute

1. Complain to STP PDF Guru by email to [email protected] and request a response within 14 days.

2. If unresolved, seek help from Citizens Advice for next steps and template letters.

3. For card payments over £100 use Section 75 with your card issuer or request a chargeback for unauthorised transactions.

4. Contact the appropriate ombudsman if the dispute falls within regulated sectors.

Official company policies: see PDF Guru refund policy, subscription terms and EU/UK FAQ.

Download and backup your files

Before cancellation, export or download all important documents stored in your PDF Guru account. Cancelled accounts may lose access to stored files.

Check final billing and bank statements

Confirm the cancellation date and check your bank or card statement for any unexpected charges in the 14 days after cancellation. If you see an unauthorised charge, contact your card issuer immediately.

Request data deletion or re-activation

To delete account data or request a re-activation offer, email [email protected] and state your request. Keep written confirmation of any data deletion or a re-activation agreement.

Follow this checklist to finish the cancellation cleanly.

• Log into your account and cancel in Settings - save the confirmation email.
• If you bought via Apple or Google, cancel via their subscription management pages and keep receipts.
• Download all documents you need before losing access.
• Note the last billing date and monitor your bank statement for the next 30 days.
• If you paid by card and the company does not refund a valid claim, contact your card issuer for Section 75 or chargeback.
• If needed, send a registered letter to STP PDF Guru, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.