Cancel Sublaunch the easy way

Service summary

Sublaunch is a creator monetisation platform launched in 2023 that lets creators sell subscriptions, paid posts and community access. Sublaunch bills itself as a tool to help creators collect recurring revenue and manage subscribers.

Who runs it

The company was founded by Julien Levallois and is headquartered in Bali, Indonesia. The platform reports about 17,372 subscribers and annual revenue of $744K.

How Sublaunch fits creators and subscribers

Creators use Sublaunch to host subscription pages and collect payments. Subscribers pay creators directly through the creator page hosted on Sublaunch; creators manage cancellations, refunds and subscriber access.

Web - cancel via the creator page

1. Open the confirmation email you received when you subscribed and click the creator page link, or go to the creator's page you subscribed to.
2. Log in with the email address used to subscribe.
3. Click "Settings" on the creator page.
4. Scroll down and select the unsubscribe option.
5. Save or screenshot the on-screen confirmation and keep the confirmation email for your records.

Mobile browser - cancel from phone or tablet

1. Open the confirmation email on your phone and tap the creator profile picture or link to access the creator page.
2. Log in with your subscription email address.
3. Follow the same steps as for the web flow: Settings then Unsubscribe.
4. Take a screenshot of confirmation and keep the email as proof.

Post - cancel by registered letter

1. Write a clear statement that you cancel the subscription and include your full name, email used to subscribe, creator page name and date.
2. Send the letter by registered post to: Sublaunch, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and the proof of delivery; allow 7-10 working days after confirmed delivery for processing.

Email and phone

1. Sublaunch's published guidance states that subscribers should cancel on the creator page and that the creator manages cancellations and refunds. Contact details beyond [email protected] are not published for cancellation by email or phone.
2. If you cannot access the creator page, message the creator directly or use the confirmation email to find the page link.

Cooling-off (within 14 days after online purchase)

If you signed up online and you are within 14 days of the contract, you have a statutory right to cancel under the Consumer Contracts Regulations 2013 with a refund. If digital content download or streaming began with your express agreement and loss of the right was made clear, the right to a refund may not apply. Provide the subscription confirmation email as proof.

Renewal cooling-off under the new subscription regime

The Digital Markets, Competition and Consumers Act 2024 requires traders to provide a renewal cooling-off notice for each renewal cooling-off period. You can cancel during that renewal cooling-off period and receive the consequences described in the notice. Keep the renewal notice or email as proof. See the enacted law at legislation.gov.uk.

Price increase

If the subscription price is increased and you believe the change breaches your contract terms, the Consumer Rights Act 2015 protects against unfair contract terms. Provide the previous pricing confirmation and the notification of price increase as proof. If Sublaunch or the creator failed to give clear notice required under the 2024 subscription rules, that may extend your rights.

Moving address

Moving house is not an automatic statutory ground to cancel unless the service cannot be provided at the new address. Provide evidence such as a change of address document or utility bill if you rely on service impossibility.

Death of the subscriber

If the subscriber has died, provide a death certificate and correspondence showing the subscription account details. Contact the creator or use the account login to notify them; Sublaunch does not publish a special death-policy for cancellations.

End of commitment and fixed terms

If you are inside a fixed minimum term, Sublaunch's published information does not list a general minimum commitment. For creator-level contracts with minimum terms, present the original subscription terms and seek removal at term end. For any disputed contract term, reference the Consumer Rights Act 2015 for unfair terms.

What Sublaunch accepts

Research does not list specific legitimate grounds Sublaunch accepts beyond creator control. The published guidance instructs subscribers to cancel via the creator page and to contact the creator if issues persist.

Before you cancel - how to ask for retention or discounts

Research found no reported retention offers published by Sublaunch. If you want to ask for a discount, message the creator directly and use this script: state your subscription email, explain why you want to stay and request a specific reduction or a pause. Provide the creator with the exact offer you want, for example a 20 percent discount for 3 months or a temporary pause until a specified date. Keep any written reply as proof.

What cancelling saves you - concrete yearly numbers

Sublaunch plan prices from published sources:

• Free plan: 0 x 12 = £0 per year (transaction fee 15 percent).
• Business plan: £99 x 12 = £1,188 per year. The Business annual rate is also published as £800 per year.
• Premium plan: £169 x 12 = £2,028 per year.

Example savings vs a lower-cost alternative:

• If you cancel Business monthly at £99 per month, annual cost is £1,188. Choosing rendrd annual web service at £299 per year saves £1,188 - £299 = £889 per year.
• If you switch from Premium (£169 per month, £2,028 per year) to rendrd £299, savings are £2,028 - £299 = £1,729 per year.

Cheapest listed competitor alternative: rendrd at £299 per year. See competitor pricing in the competitors section for comparison.

Key UK consumer law

Your main statutory protections are the Consumer Contracts Regulations 2013 for cooling-off rights and the Consumer Rights Act 2015 for services performed with reasonable care and skill and against unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 also affects automatic renewal and renewal cooling-off requirements. The Competition and Markets Authority enforces unfair practices related to hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most contracts concluded online or off-premises with a refund. If digital content was downloaded or streamed after you gave express consent and agreed to loss of the right, the refund may not apply. The 2024 subscription rules add renewal cooling-off requirements; if traders fail to provide the necessary notice the cooling-off period can extend up to 12 months. See the enacted subscription rules at legislation.gov.uk.

How to escalate

1) Complain to the creator or Sublaunch in writing and keep records.

2) If unresolved, contact Citizens Advice for guidance and next steps.

3) Use your card issuer for chargeback or Section 75 where applicable for qualifying card payments.

4) If a sector ombudsman applies (for regulated services), escalate there. The CMA may act on widespread unfair subscription practices.

Check access and final billing

After you cancel, verify whether you retain access for the current paid period or until the renewal date. Keep your final billing statement or screenshot showing cancellation confirmation. If you cancelled within a cooling-off period, request a refund from the creator.

Data and account re-activation

Download any personal data or content you or the creator provided that you need. If you want to re-activate later, log in with the same email address and re-subscribe on the creator page. If you cannot access your account, contact the creator first, then Sublaunch support at [email protected].

Follow this checklist to cancel cleanly and protect your rights.

• Find the confirmation email that contains the creator page link.
• Follow the creator page Settings then Unsubscribe and save a screenshot of confirmation.
• If you cannot access the page, send a registered letter to Sublaunch, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of delivery.
• If you are within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013 and include the confirmation email as proof.
• If the creator increased the price without clear notice, keep the price change email and raise a dispute citing the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 renewal rules.
• If payment was by credit card and the creator refuses a refund, contact your card issuer for chargeback or Section 75 where applicable.