Cancel Sun Club the easy way

Service summary

Sun Club is a paid membership product associated with The Sun offering digital newspaper access, competitions, discounted holiday bookings and exclusive content. Membership tiers include low-cost introductory pricing, monthly and annual plans, and a student offer.

Who uses Sun Club

Sun Club is aimed at UK and Ireland residents aged 18 or over who want access to the Digital Newspaper App, Sun Raffle, Bargain Breaks and member-only competitions and discounts.

Company facts

Web cancellation (recommended first step)

1. Log in to your Sun Club account on the Sun Club or The Sun website.
2. Open account or subscription settings and choose cancel or manage subscription.
3. Follow on-screen prompts and save any confirmation reference or screenshot.
4. If you do not get confirmation, send an email to [email protected] quoting your account details.

iOS and Android subscriptions

1. If you subscribed through Apple, open Settings > Your Name > Subscriptions and cancel the Sun Club subscription. Keep the Apple confirmation email or screenshot.
2. If you subscribed through Google Play, open Google Play > Payments & subscriptions > Subscriptions and cancel there. Keep the Google Play confirmation or screenshot.
3. If you cannot see Sun Club on your app subscriptions, the subscription was likely taken directly via the website; cancel via the web method.

Email cancellation

1. Send an email to [email protected] with subject line: "Cancel Sun Club - [Your name]".
2. Include full name, email used for registration, last 4 digits of payment card used, and the phrase: "I hereby cancel my Sun Club membership and request confirmation."
3. Request written confirmation and keep the sent email and any replies as proof.

Postal cancellation

1. Write a signed letter with your full name, account email, and request to cancel and refund if within the 14-day cooling-off period.
2. Send by registered post to: Sun Club, 23b Lenten Street, GU34 1HG Alton, United Kingdom.
3. Keep proof of postage and any delivery receipt as proof of cancellation notice.

Moving out of UK or relocation

If you move country, check your membership terms for territorial restrictions. Sun Club membership eligibility in pricing notes requires UK or Ireland residency; provide proof of new address such as a utility bill or tenancy agreement when requesting cancellation and refund.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Sun Club increases a subscription price, review your contract notice of price changes. If the price increase is not allowed under your contract or is a material change that you do not accept, you may cancel and seek a refund for any unused paid period. Collect the notification of price change and your recent billing statements as proof.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel a subscription where the subscriber has died, send a cancellation request with a death certificate or an official notification from the executor to [email protected] or by post to the registered address. Include the deceased member's full name and account email.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate grounds and special circumstances

Sun Club does not publish a specific list of accepted legitimate grounds for immediate cancellation beyond statutory rights. For serious medical emergencies or bereavement, provide supporting documents such as a GP letter, hospital letter, death certificate or official documentation when requesting cancellation. Note that some customers reported disputes over evidence requests when using travel insurance or cancellation insurance for Sun-related holiday products.

Applicable law: Consumer Rights Act 2015.

End of commitment or automatic renewal

Sun Club memberships automatically renew. If you wish to stop renewal, cancel before the renewal date via account settings or contact methods above. Keep a cancellation confirmation. If renewal has just occurred, you can rely on the 14-day cooling-off rules for online renewals when applicable.

Applicable law: Digital Markets, Competition and Consumers Act 2024; Consumer Contracts Regulations 2013.

Cooling-off period

For contracts concluded online, phone or off-premises, you have a 14-day cooling-off period that starts the day after you enter the contract. If you cancel within 14 days, you are entitled to a full refund unless you requested services during the cooling-off period. If you requested that services start during the cooling-off period, the business can charge for the portion of services provided. Keep your cancellation notification and any email confirmations.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Digital Markets, Competition and Consumers Act 2024.

Before you cancel: try negotiating

Research shows no publicly reported, consistent retention offers from Sun Club. If you want to request a retention offer, contact [email protected] or use the account cancellation flow and ask for reduced pricing, a pause or a trial extension. Suggested message: "I want to cancel but would consider staying if you offer a discounted rate or pause. Please state any retention offers available and the new price and duration in writing." Keep any written offer as proof.

What cancelling saves - yearly calculations

Compute the annual cost for each published plan and the amount you save by cancelling. Use the exact published prices:

• Sun Club first year: annual price £12. Yearly saving if cancelled: £12 per year.
• Sun Club monthly (after first year): £4.99 x 12 = £59.88 per year. Yearly saving if cancelled: £59.88.
• Sun Club Plus monthly: £6.99 x 12 = £83.88 per year. Yearly saving if cancelled: £83.88.
• Sun Club Plus annual: £54.99 per year. Yearly saving if cancelled: £54.99.
• Sun Club Student Offer annual: £5 per year. Yearly saving if cancelled: £5.

Cheapest real alternative: free national news websites such as BBC News at £0 per year. If you cancel a Sun Club Plus monthly subscription (£6.99) and switch to BBC News free access, your saving is £83.88 per year. Calculation example: £6.99 x 12 = £83.88 per year saved.

Your key rights

Under UK law, you have a 14-day cooling-off right for most online, phone and off-premises contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 additionally strengthens rights for subscription renewals and cancels that a consumer makes during initial and renewal cooling-off periods. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.

What to do if Sun Club refuses to cancel or refund

First, complain in writing to Sun Club (email to [email protected] or by registered post to Sun Club, 23b Lenten Street, GU34 1HG Alton, United Kingdom). If you do not get a satisfactory response, contact Citizens Advice for guidance and next steps. For card payments, consider a chargeback via your card issuer or Section 75 claim for qualifying credit card purchases. For disputes about unfair contract terms or hard-to-cancel subscriptions, you may reference the Competition and Markets Authority guidance and the Digital Markets, Competition and Consumers Act 2024.

Official sources: Citizens Advice - Cancelling a service and the text of the Digital Markets, Competition and Consumers Act 2024: legislation.gov.uk.

Confirm access and final billing

Keep any cancellation confirmation and check your next billing statement to ensure no further renewals occur. If you cancelled within the 14-day cooling-off period, expect any refund to be processed within 14 days of cancellation where a refund is due.

Data and app access

If you accessed the Digital Newspaper App via Sun Club, uninstall the app or log out. Request account deletion or data export by emailing [email protected] if you want your personal data removed.

Re-activation options

If you change your mind, you can re-subscribe. Note that some offers are limited to new members and the student offer requires academic verification and ends on 31 December 2026 for the promotional student price.

Follow this checklist to cancel and protect your rights.

• Find your account email and recent payment method details.
• Try cancelling online via the Sun Club account - take a screenshot of confirmation.
• If online cancellation fails, send an email to [email protected] with a clear cancellation request and request written confirmation.
• If within 14 days of purchase, state you are exercising your cooling-off right under the Consumer Contracts Regulations 2013 and request a full refund.
• If you must send post, use registered post to Sun Club, 23b Lenten Street, GU34 1HG Alton, United Kingdom and keep proof of postage.
• Check your bank or card statement; if you were billed incorrectly, contact your card issuer about chargeback or Section 75 where applicable.
• If Sun Club refuses and you have evidence of wrongdoing or unfair contract terms, escalate to Citizens Advice and reference the Digital Markets, Competition and Consumers Act 2024 and the Consumer Rights Act 2015.