Cancel Super Super the easy way

Service summary

Super Super is a collection of consumer-facing subscription products and apps providing managed services, receipt scanning and subscription merchandise plans. The business operates from Sweden and offers both free and paid tiers, physical subscription products, and managed IT style services under multiple plan names.

Main audiences and use cases

Super Super targets customers in interior and exterior design environments, furniture makers and retailers, and consumers who need receipt scanning, price tracking or subscription merchandise such as monthly t-shirts. The service offers consumer apps, plus managed service plans for business customers.

Company facts

Website cancellation - step by step

1. Open your account on the Super website or app where you manage your subscription.
2. Go to Account or Subscriptions and locate the active subscription.
3. Choose Cancel or Turn off auto-renewal and confirm the action.
4. Save or screenshot the confirmation page and keep the confirmation email as proof.
5. If you are within the 30 day Money Back Guarantee for an initial website purchase, request a refund following cancellation.

iOS - cancel in Apple App Store

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon then Subscriptions.
3. Select the Super subscription and tap Cancel Subscription.
4. Apple will send a cancellation confirmation - Super cannot refund App Store purchases; request refunds via Apple if eligible.

Android - cancel in Google Play

1. Open the Google Play Store on your Android device.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select the Super subscription and tap Cancel subscription.
4. Keep the Google Play cancellation confirmation as proof.

Phone cancellation

1. If Super provides a phone number in your purchase confirmation, call and request immediate cancellation of auto-renewal.
2. Ask for a reference number and the name of the agent.
3. Follow up by email or registered post to preserve evidence if needed.

Email or support form cancellation

1. Send an email from the account address used to purchase to the support channel shown on your account or on Super's support pages, stating your full name, account email and subscription to cancel.
2. Request written confirmation and a refund if within the 30 day website Money Back Guarantee.
3. Keep the sent email and any reply as proof.

Cancellation by post (registered letter)

1. Write a signed letter stating your name, account email, subscription to cancel and a clear request to cancel immediately and stop auto-renewal.
2. Send by registered post to Super Super, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered delivery receipt and the posted letter as proof.

Moving / change of address

If you move and your subscription is tied to a geographic or delivery service where Super Super cannot serve you, provide proof of new address such as a utility bill or tenancy agreement and request cancellation. Super Super does not publish an explicit policy on moves; follow the general consumer contract rules. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Super Super increases the price of an ongoing subscription, you can cancel and request a refund for any period after the effective date of the increase if you do not accept the new price. Provide the price change notice and your cancellation request. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

In the event of the subscriber's death, an executor or family member should provide a copy of a death certificate and a request to cancel the subscription. Holders should ask for account closure and refund where applicable. Applicable law: Consumer Contracts Regulations 2013.

Legitimate grounds accepted by Super Super

Research did not list specific accepted legitimate grounds beyond standard consumer rights. There is no published list of special grounds on Super Super public pages. For service failures rely on the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill.

End of commitment

If your plan has a set minimum commitment, for example Superlean has a 1 week minimum, cancel after that date or at the required notice point. Provide your account details and the end date of the commitment when requesting cancellation. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off rights (14 day cancellation)

Most online subscriptions sold as distance contracts are covered by the Consumer Contracts Regulations 2013 which gives you 14 calendar days to cancel from the contract date and receive a refund. Exception: digital content where download or streaming starts with your express consent can be excluded. If Super Super fails to inform you of your cancellation rights, the cooling-off period extends to three months. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiating with Super Super

Research found no published retention offers from Super Super. If you want to ask for a retention or discount, contact support through the website support form or the account messaging area and request a retention offer stating the exact plan and renewal date. Ask for a specific written offer such as a 25 percent discount for 6 months or a temporary freeze and request a deadline for the offer in writing.

What cancellation saves you - yearly math

Compute annual cost savings by cancelling each paid plan below.

• Supermonster Plus: £1.99 x 12 = £23.88 per year saved.
• Supere Essentials: £35 x 12 = £420 per year saved.
• Super Superficial Subscription: £20 x 12 = £240 per year saved.
• Supermonster Free: £0 x 12 = £0 per year saved.

Cheapest competitor alternative from the researched list: GoForma at £22 per month which is £22 x 12 = £264 per year. Compare cost: Supere Essentials at £35 x 12 = £420 per year versus GoForma at £264 per year.

Key UK consumer law

The Consumer Contracts Regulations 2013 give a 14 day cooling-off right for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms including disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear or hard-to-cancel auto-renewals as potentially unfair. If Super Super does not allow an easy online cancellation, you can report the practice to Trading Standards or Citizens Advice.

Refund routes and escalation

If the trader refuses a lawful refund, complain in writing first. If unresolved, report to your local Trading Standards or Citizens Advice at Citizens Advice. If you paid by credit card and the purchase qualifies, consider Section 75 or a chargeback via your card issuer.

Timescales for refunds

Under Consumer Contracts Regulations 2013 a trader must refund within 14 days of receiving your cancellation. Super Super states refunds for website purchases under its 30 day Money Back Guarantee will be paid using the original payment method and processed without unreasonable delay.

Save evidence and confirmation

Keep the confirmation email or screenshot showing cancellation, the date and the plan name. Save any refund confirmation and the transaction reversal from your bank.

Data, access and re-activation

Check if your account data will remain accessible. If you want to restore the subscription later, log in to re-subscribe. If you need data export, request it from support before cancellation if the service does not publish data retention rules.

Final billing and refunds

For website purchases within the initial 30 day Money Back Guarantee request a refund after cancelling. Renewed subscriptions are not eligible for the Money Back Guarantee according to Super's published rules. Refunds are paid to the original payment method.

Follow this checklist to cancel Super Super and protect your rights.

• Log in to your Super account and cancel or turn off auto-renewal online and save the confirmation email.
• If you purchased via Apple App Store, cancel inside your Apple subscriptions and keep Apple's confirmation.
• If you purchased via Google Play, cancel inside Google Play subscriptions and keep the confirmation.
• If you want a refund for a website purchase within 30 days, submit a refund request through the official refund process and keep the reply.
• If you need to send a registered letter, address it to Super Super, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the registered post receipt.
• Check your bank or card statement for the refund within 14 days of cancellation where Consumer Contracts Regulations 2013 apply.
• If you paid by credit card and the trader will not refund, consider Section 75 or a chargeback with your card issuer.