Cancel Team RH the easy way

Overview

Team RH is a fitness and nutrition subscription service delivered through a mobile app. The product combines calorie counting, personalised plans, a GLP-1 plan option, coach support inside the app and a UK verified food database. The app is free to download but requires a paid subscription to access the full plan.

How it is delivered

The core product is digital content accessed via the Team RH app. Team RH also sells physical items on occasion governed by a returns policy. Immediate access to digital content is available at purchase if the buyer requests it at checkout.

Company facts

See Team RH Terms and Conditions at official terms and pricing details at official pricing.

Web / Email cancellation steps

1. Open your email account used for Team RH registration.
2. Send a message to [email protected] with subject "Cancel my Team RH subscription" and include your full name, account email and date of purchase.
3. State whether you request a refund under the 14-day cooling-off period or a standard cancellation.
4. Delete the Team RH app from all devices after sending the email.
5. Keep the sent message and any reply as proof.

iOS cancellation steps

1. On your iPhone, go to Settings > [your name] > Subscriptions.
2. Find Team RH and tap Cancel Subscription.
3. Confirm cancellation; take a screenshot showing the subscription status as Cancelled.
4. Notify Team RH at [email protected] that you have cancelled via Apple and request confirmation of account termination or refund.

Android cancellation steps

1. Open Google Play Store app, tap your profile, go to Payments & subscriptions > Subscriptions.
2. Select Team RH and tap Cancel subscription.
3. Take a screenshot showing cancellation confirmation.
4. Email [email protected] with screenshots and a cancellation request if you want Team RH to confirm.

Postal cancellation steps

1. Write a signed letter including your full name, account email, date of purchase and clear statement "I hereby cancel my Team RH subscription".
2. Post it by registered post to Team RH, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of postage and a copy of the letter.

Moving abroad or leaving the service area

If you move to a location where Team RH cannot reasonably provide the digital plan, email [email protected] with proof of new address such as a utility bill or tenancy agreement. Team RH Terms allow cancellation by notifying using the contact methods in clause 1.2. Applicable law: Consumer Rights Act 2015 for service performance standards.

Price increase

If Team RH increases the subscription price during your contract, you must check the Terms and Conditions for change terms. If the change is unilateral and you do not accept it, send written notice to [email protected] requesting to end the contract. If the change breaches your agreed terms or is not transparent, you can complain to Citizens Advice and the ASA may consider ad concerns. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of the subscriber

If the subscriber has died, the executor or next of kin should email [email protected] and provide a copy of the death certificate plus proof of identity. Team RH does accept medical-related cancellations as indicated in their Terms when access is unreasonable; death falls under exceptional termination grounds commonly handled by support.

Legitimate medical ground accepted by Team RH

Team RH states cancellation during the minimum membership period without further obligation is possible if a customer cannot reasonably access and use the product due to a medical reason, requiring a doctor's letter as proof. To use this route, email [email protected] with a dated medical letter stating inability to use the service. Applicable law: Consumer Rights Act 2015 for service fitness and reasonable care.

End of commitment / 12-month minimum term

Team RH pricing notes indicate both monthly and annual plans require an initial 12-month commitment. If you reach the end of the 12 months, notify Team RH in writing to stop renewal according to your renewal term. The ASA found Team RH advertising did not clearly disclose the 12-month minimum term; this relates to advertising transparency for commitments. Applicable regulator: Advertising Standards Authority (ASA).

14-day cooling-off (withdrawal) right

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cooling-off period for online purchases of services and digital content. Team RH states that the 14-day right is waived if the customer expressly requests immediate access to digital content and acknowledges waiver at checkout. If you did not sign in during the 14-day period, Team RH says you may cancel and receive a full refund. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Reported customer feedback does not identify standard retention discounts or offers from Team RH. Review of complaints and Terms shows no public, consistent retention offers. To ask for retention, email [email protected] with a concise request: state that you are considering cancellation, include your account details and ask whether a discount, pause or reduced rate is available. Example script: "My name is [full name]. Account email: [email]. I wish to cancel but would consider staying for a reduced rate or a pause. Please confirm any retention offers or an exemption for medical grounds." Keep all replies in writing.

What cancelling saves you - yearly saving calculations

Team RH pricing plans: Monthly subscription at £8.99 per month and Annual subscription at £79.99 per year.

Calculate yearly cost if on monthly plan: 8.99 x 12 = 107.88. Annual plan cost: 79.99.

Yearly saving if you switch from monthly to annual: 107.88 - 79.99 = 27.89 per year saved by choosing the annual plan instead of monthly.

Yearly saving if you cancel entirely (stop paying the monthly plan): you avoid paying 107.88 per year if previously on monthly, or you avoid paying 79.99 per year if previously on annual.

Cheapest alternative from the competitors listed in research: the competitor pricing provided is for different services (accounting) and are not fitness substitutes. For price comparison only: YF Accounting shows £50 per month or £600 per year; Sleek shows £60 per month or £720 per year. Team RH annual at £79.99 remains significantly cheaper than these listed competitors but those competitors serve different markets.

Relevant UK law

The main laws and regulators you can rely on are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cooling-off rights, the Consumer Rights Act 2015 for service quality and unfair contract terms, and the Advertising Standards Authority (ASA) and Competition and Markets Authority (CMA) for misleading or unfair subscription and auto-renewal practices.

Cooling-off and waiver

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online purchases. Team RH states this right is waived if you expressly request immediate access to digital content and acknowledge loss of the right at checkout. If you did not sign in during the 14-day period, Team RH states you may cancel and receive a full refund.

If Team RH refuses to cancel or refund

Step 1: Complain in writing to Team RH at [email protected] and keep all correspondence.

Step 2: If unresolved, seek help from Citizens Advice or submit a formal complaint to the ASA for misleading advertising if the 12-month term was not clearly disclosed in pricing materials.

Step 3: For card payments you may request chargeback via your card issuer or consider a Section 75 claim for qualifying credit card purchases.

Step 4: For regulatory intervention on difficult-to-cancel subscriptions or unclear auto-renewals, the CMA may act against systemic unfair practices.

Check access and final billing

After you cancel, verify that you no longer have access to premium content in the app. Confirm whether a final payment will be taken and request written confirmation of cancellation and any final charge amounts. Refunds, if applicable, can take up to 14 days to appear according to Team RH returns policy.

Data and account retention

Email [email protected] to request data deletion or a copy of your personal data if you do not want Team RH to retain your profile. Keep a copy of the confirmation they send.

Re-activation

If you later re-subscribe, note any promotional or pricing changes may apply. Annual subscriptions purchased on or after 1 April 2026 automatically renew, so set a calendar reminder if you re-subscribe.

Follow this checklist to cancel cleanly and protect your rights.

• Step 1: Determine how you subscribed (App Store, Google Play, direct on website).
• Step 2: If you want a refund within 14 days and did not sign in, email [email protected] and request a refund citing the Consumer Contracts Regulations 2013.
• Step 3: Cancel the subscription via Apple/Google if applicable and take screenshots.
• Step 4: Delete the Team RH app from all devices.
• Step 5: If you have a medical reason, obtain a dated doctor letter and email it to [email protected].
• Step 6: Keep copies of all sent emails, screenshots and proof of postage for postal cancellations.
• Step 7: If Team RH refuses a lawful refund, consider chargeback or Section 75 for card payments and contact Citizens Advice.