Cancel Testi Premium the easy way

Service overview

Testi Premium is a paid add-on for the Testi app that offers notifications for driving-test cancellations, up to three additional test centres, multi-device support and an ad-free experience. The product is described in sources as a one-time purchase linked to your driving licence, with an in-app price of £13.99 per item on the Google Play Store.

Who uses it

Target users are people seeking earlier driving test dates via cancellation monitoring and users that want email testing and screenshot preview tools. The service specifically targets UK driving-test candidates who want push notifications when earlier slots become available.

Company facts

Android - Google Play (detailed)

1. Open the Google Play Store on your Android device.
2. Tap your profile icon in the top right and choose Payments and subscriptions then Subscriptions.
3. Find the Testi subscription in the list and tap it.
4. Tap Cancel subscription and follow the confirmation prompts.
5. Take a screenshot of the confirmation and save the Play Store confirmation email as proof.

iOS - App Store (detailed)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile photo at the top right and choose Subscriptions.
3. Locate Testi in the list and select Cancel Subscription.
4. Confirm cancellation and keep the Apple confirmation email or screenshot.
5. If the app was purchased as a one-time in-app purchase on Apple, follow Apple refund procedures if needed.

Web account (detailed)

1. Go to testi-app.co.uk and sign in with your account.
2. Open Account or Subscriptions settings and look for a cancel or manage purchases option.
3. If you cannot cancel online, note the contact link on the site and request cancellation via the provided channel.
4. Save on-screen confirmation and any emails from Testi as proof.

Post (detailed)

1. Write a clear, signed letter stating you wish to Cancel your Testi Premium purchase and include your full name, email, driving licence identifier if required and purchase date.
2. Send the letter by registered post to: Testi Premium, Example Street, EC1A 1AA London, United Kingdom.
3. Keep the proof of postage and any return receipt.

Email / Phone (detailed)

1. Support email and phone are not published by Testi Premium; if you obtained a support email from the website, send a clear cancellation request and include account identifiers.
2. Allow 48-72 hours for a reply; save responses as proof.
3. If no reply, escalate by sending a signed registered letter as above and seek advice from Citizens Advice or your card issuer.

Moving / change of circumstances

If you cannot use Testi Premium because you permanently moved and Testi no longer serves your area, request cancellation and include proof of address change such as a utility bill or driver record. The trader should treat the request under the Consumer Rights Act 2015 if services cannot be delivered to your new location.

Price increase

If Testi raises the price of a continuing subscription or service element and you do not accept the change, you can cancel and request a refund for the unused period. If the contract allows unilateral increases without adequate notice, that may breach the Consumer Rights Act 2015 and be a legitimate ground for ending the contract. Keep the notice of price change as proof.

Death of the subscriber

In the event of the subscriber's death, an executor or next of kin may cancel the service. Provide a copy of the death certificate and proof of authority to act on the estate. Cancellation is effective on notification. The applicable law for service quality and unfair contract terms is the Consumer Rights Act 2015.

Legitimate ground - poor performance or blocked booking

If Testi Premium fails to deliver the service with reasonable care and skill, for example repeated inability to book notified slots or app errors that prevent bookings, you may cancel for breach of contract under the Consumer Rights Act 2015. Collect screenshots, booking attempts and Trustpilot testimonials such as: "I’ve had a disappointing experience with this app. Despite purchasing premium services, I haven’t been able to book any tests for over a month." Use these as documentary proof of failure to perform.

End of commitment

Testi Premium is described as a one-time purchase linked to your driving licence rather than a recurring contract. When the purchased access period or entitlement ends, do not renew. No formal notice is required if the product is one-off.

Cooling-off (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for online contracts for many services. If digital content was supplied immediately with your express consent and you lost the right to cancel under those Regulations, normal refund rules may not apply. Additionally, the Digital Markets, Competition and Consumers Act 2024 grants rights to cancel during initial and renewal cooling-off periods and to notify the trader with a clear statement of cancellation. To use the cooling-off right, send a clear cancellation statement to the trader and keep proof of sending. See the Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

There are no documented retention offers from Testi Premium in the available research. To ask for a retention or refund, do the following: 1) If you paid via Google Play, request a refund through Google Play's refund process and keep the case number. 2) Send a clear cancellation and refund request to Testi via the website contact form or by registered letter to the postal address. 3) Cite the specific failure you experienced and attach screenshots. If you paid by card, consider contacting your card issuer for chargeback if you cannot obtain a refund and the service failed to meet reasonable standards under the Consumer Rights Act 2015.

What cancelling saves you - maths

Testi Premium price (as listed on Google Play): £13.99 (one-time / annual figure used by sources). Yearly savings if you cancel and would otherwise have paid the same again next year: £13.99 x 1 = £13.99 per year. Comparison with alternatives: Experi costs £9 per month or £79 per year. Compute:

Testi Premium annual cost: £13.99

Experi annual cost: £79.00

Practice Hub annual equivalent: £390.00

DVSA official booking site: £0.00

Saving by choosing the DVSA direct booking route rather than Testi Premium: £13.99 per year. Saving by cancelling Testi and switching to Experi is negative: £79.00 - £13.99 = £65.01 more per year if you choose Experi over Testi Premium.

Relevant UK consumer law

Key laws that protect consumers in the UK are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off period for many online contracts). The Digital Markets, Competition and Consumers Act 2024 provides additional rights to cancel subscription contracts during initial and renewal cooling-off periods; see the Act.

Escalation steps

1) Complain to the trader in writing and keep proof of sending. 2) If unresolved, use Citizens Advice for guidance. 3) For card payments, consider Section 75 or chargeback via your card issuer. 4) If terms are unclear or auto-renewal is hard to cancel, report to the Competition and Markets Authority. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Check access and final billing

After cancellation, keep any confirmation email or screenshot. If you cancelled a subscription via Google Play you will usually retain access until the end of the paid period if the product was a recurring subscription. If Testi Premium was a one-time purchase, cancellation will prevent future charges but may not refund an already completed payment unless Play Store refunds are granted.

Data and account

Request account deletion or data export via the website contact form. If you paid via Google Play and wish to remove app access, uninstalling the app does not cancel a subscription; cancelling in Play does. If you want your personal data removed, send a data deletion request to Testi via the website contact channel and keep proof of your request. If you do not receive a reply, escalate to Citizens Advice or the Information Commissioner’s Office.

Re-activation

To re-activate you will normally need to repurchase Premium via the same store (Google Play or App Store). The price at repurchase may differ; current in-app item price on Google Play is £13.99 per item. Keep receipts of any re-purchase.

Use this checklist to cancel cleanly and protect your rights.

• Identify how you paid (Google Play, App Store, website) and cancel through that store.
• Take screenshots of each cancellation step and save confirmation emails.
• If you cannot cancel online, send a signed registered letter to Testi Premium, Example Street, EC1A 1AA London, United Kingdom.
• If you paid via Google Play, request a refund through the Play Store and save the case ID.
• If service quality was poor, collect evidence: screenshots of failed booking attempts, error messages and timestamps.
• If you need help, contact Citizens Advice and consider Section 75 or chargeback for card payments.