Cancel The Accessible Community (ACC) the easy way

Mission and services

The Accessible Community (ACC) is a professional membership organisation that provides accessibility guidance, audits, training and consultancy to organisations that want to be disability-inclusive.

Who runs it and where

Accessible Community, Inc. was founded in 2017 and is led by CEO Rachael Bradley Montgomery. The organisation is headquartered in Paeonian Springs, United States, and operates membership programs that are available in the United Kingdom.

Core offerings

ACC sells tiered membership and partnership plans that include guidance, certification, audits and ongoing consultancy for organisations. Typical annual membership ranges are published as part of market research and include Small Business Membership and Corporate Membership levels.

Post - official registered letter steps

1. Write a clear cancellation statement including your full name, organisation name (if any), membership ID or email used to register, the date of your letter and a request to cancel membership.
2. Sign and date the letter by hand.
3. Send the letter by registered post to: The Accessible Community (ACC), Market Hall, Market Place, S40 1AR Chesterfield, United Kingdom.
4. Keep the registered post tracking and delivery receipt. ACC treats notice as received on the date they sign for it; your notice period starts from that receipt date.

Email - steps and limitations

1. Address email to [email protected] explaining you wish to cancel and attach a scanned signed letter if possible.
2. Request a written confirmation of cancellation and a final date of membership termination.
3. If ACC replies confirming acceptance of email cancellation, keep that reply as proof. If ACC does not confirm, you must send registered post to ensure formal notice.

Web and contract-origin rights

1. If you signed up online, the new subscription rules in the UK provide stronger rights for online cancellation. ACC's public materials do not publish an online cancellation form; you may rely on statutory rights for online cancellation under the Digital Markets, Competition and Consumers Act 2024. See the UK statute for details.
2. When in doubt, send registered post in addition to any web/email attempt to ensure the notice is received and documented.

Moving - relocation outside the service area

If you need to cancel because your organisation is closing or relocating in a way that makes ACC services unusable, send a written cancellation and include proof such as a company closure notice or relocation letter. ACC's published materials do not list specific accepted proofs; include business registration change documents or a lease termination to support your case. Applicable law: Consumer Rights Act 2015 for fairness of terms if a penalty is charged.

Price increase

If ACC increases your price mid-contract, check your membership agreement for a price change clause. If the contract does not permit the increase or the increase is disproportionate, you may have rights under the Consumer Rights Act 2015 to challenge unfair terms. Provide the prior contract and the notice of price change as proof.

Death of subscriber

To cancel after the death of a named subscriber, send a written cancellation including a copy of the death certificate and proof of administration or executor status. ACC does not publish a specific list of accepted documents; supply the death certificate and any probate documents to support the request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for contract termination where consumer rights apply.

Legitimate ground recognised by ACC

Research does not publish a definitive list of legitimate grounds that ACC explicitly accepts beyond standard contractual terms. To proceed, send supporting documents tied to your reason for termination and reference the relevant clauses of your membership agreement. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

End of fixed commitment

If you have a minimum commitment term of 12 to 36 months, cancellation on or after the end date requires written notice in line with the notice period stated in your contract (commonly 30 to 90 days). Provide your original contract and a dated cancellation sent by registered post. Applicable law: Consumer Rights Act 2015.

Cooling-off (14-day) rights

For contracts concluded at a distance or off-premises, you normally have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you requested early performance of services during that period and agreed in writing to lose cancellation rights, ACC may charge for services provided. If you cancel within 14 days, request a refund in writing immediately. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research contains no public record of retention offers that The Accessible Community (ACC) makes. If you want to attempt negotiation, send a written request asking for a downgrade, pause or a discounted renewal and include the pricing you can accept. Ask ACC to respond in writing. Because ACC's public materials require postal cancellation, keep negotiation records by email and registered post.

What cancelling saves you - yearly maths

Example 1 - Monthly plan cited in market research: Billoff premium unlimited is listed at £43.12 per month. Yearly cost calculation: 43.12 x 12 = £517.44 per year.

Example 2 - Small Business Membership annual band is listed at £300 to £600. Yearly cost examples: lowest example 12-month cost = £300 per year. Highest example 12-month cost = £600 per year.

Competitor example - Passion4Social monthly price is £129 + VAT. Yearly cost calculation before VAT: 129 x 12 = £1,548 per year.

Savings illustration: cancelling a monthly subscription at £43.12 saves £517.44 per year. Cancelling a Small Business Membership at £300 saves £300 per year.

Cheapest real alternative among competitors with a published price is Passion4Social at £129 per month (£1,548 per year). For many organisations ACC's Small Business Membership at £300 per year is cheaper than the Passion4Social package at £1,548 per year, so switching must be justified by different service scope.

Key UK consumer law

Your rights as a UK consumer are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Equality Act 2010 requires reasonable adjustments for disabled people when services are provided.

Cooling-off and refunds

You generally have a 14-day cooling-off period for distance and off-premises contracts under the Consumer Contracts Regulations 2013. If services were supplied during the cooling-off period with your express agreement, the trader may charge for the services performed. See the Regulations: Consumer Contracts Regulations 2013.

New subscription protections

The Digital Markets, Competition and Consumers Act 2024 introduces stronger rights for subscription contracts, including clearer pre-contract information and simpler cancellation for contracts concluded online. For details on the new subscription regime see the government response: UK government response to subscription contracts and the statute: Digital Markets, Competition and Consumers Act 2024.

Escalation path

1. Complain to the trader in writing and request a final account and confirmation of termination.

2. If unresolved, seek advice from Citizens Advice: How to cancel a service - Citizens Advice.

3. If payment was by credit card over £100 and up to £30,000, consider Section 75 or chargeback with your card issuer. For unfair contract terms, rely on the Consumer Rights Act 2015.

Get written confirmation

Keep written confirmation of the date ACC accepted your cancellation. If you sent registered post, keep the delivery receipt. If ACC provides an email confirmation, keep that message as evidence of termination date and any final charges.

Final billing and refunds

Request a final invoice showing any outstanding charges and any refund owed. If you cancel within the 14-day cooling-off window, request a refund under the Consumer Contracts Regulations 2013. Refunds must be made without undue delay and not later than 14 days after being informed of cancellation.

Access and materials

Confirm whether your membership materials, certificates or platform access remain available until the end of the paid period or if access ends on the termination date. Request export of any data or certificates you need before access ends.

Re-activation

If you want to re-join later, ask ACC for their re-activation policy and any re-join fees. Keep the re-activation terms in writing before you pay again.

Follow this checklist to cancel and protect your rights.

• Prepare a signed written cancellation including name, membership ID and date.
• Send the cancellation by registered post to: The Accessible Community (ACC), Market Hall, Market Place, S40 1AR Chesterfield, United Kingdom.
• Keep the registered post tracking and delivery receipt as proof of notice and date of receipt.
• Send the same cancellation by email to [email protected] and request written confirmation.
• Record the date ACC receives the notice; the notice period runs from that receipt date and typically lasts 30 to 90 days.
• If you cancel within 14 days of signing, request a refund under the Consumer Contracts Regulations 2013 and reference the law.
• If ACC refuses or applies an unfair penalty, contact Citizens Advice and consider card chargeback or Section 75 where applicable.