Cancel The Courier the easy way

Overview

The Courier is a subscription service that provides local news, breaking alerts, a digital ePaper replica and audio content via its app and web membership. The service operates a paid membership model alongside a free app download.

Who the service is for

The stated target audience is professional and local readers seeking news and ePaper access in the United Kingdom. Pricing and subscription options are offered for readers who want full access to digital editions and features.

How subscriptions are structured

The Courier offers multiple subscription routes: in-app purchases via the Apple App Store and web-based membership options. In-app prices include a Monthly subscription at £19.99 and a Yearly subscription at £199.99 in the Apple App Store listing, while the web subscription listing shows Monthly £6.99 and Yearly £69.99. Legacy App Store prices include 1 Month £10.99 and 1 Year £119.99.

Web cancellation (membership)

1. Visit the membership page at https://www.thecourier.app/membership.
2. Log in with your account credentials used to subscribe.
3. Open your account or subscription settings and follow the on-screen option to cancel membership.
4. If there is no cancel button, use the contact page at https://www.thecourier.app/contact to submit a cancellation request and keep the reply email as proof.

iOS cancellation (Apple App Store)

1. Open Settings on your iPhone or iPad and tap your name at the top.
2. Tap Subscriptions, find The Courier and select Cancel Subscription or turn off Auto-Renew.
3. If you cancel during a free trial you will not be charged; to avoid a renewal charge disable auto-renew at least 24 hours before the renewal date.
4. Save a screenshot of the subscription screen or any email confirmation from Apple as proof.

Android cancellation

1. Information not published by The Courier. If you subscribed via a Google Play pathway, open the Google Play Store, tap your profile, go to Payments and subscriptions then Subscriptions and cancel The Courier there.
2. If there is no Android listing in your subscriptions, use the web membership route or contact support via the contact page.

Phone cancellation

1. No direct phone number is publicly published by The Courier. Use the contact page at https://www.thecourier.app/contact to request a call back or phone details.
2. Record date and time if a phone call is made and request a confirmation email.

Email cancellation

1. Use the contact form on the contact page or the email address provided there.
2. State your account details, the subscription you wish to cancel, and request written confirmation.
3. Keep the reply email as your proof of cancellation.

Post cancellation (registered letter)

1. Write a signed letter with your account name, subscription details and an explicit statement: "I cancel my subscription to The Courier" and send it to The Courier, 301 Bridgewater Avenue, MK13 0ED Milton Keynes, United Kingdom by registered post.
2. Keep the Royal Mail signed-for receipt as proof of delivery and keep a copy of the letter.

Moving address or relocation

If you move and The Courier cannot provide the same service to your new address, request cancellation by contacting support and provide proof of relocation such as a utility bill or change of address confirmation. The company must process your request based on contract terms; if the change is caused by the trader, you have a right to cancel under Consumer Rights Act 2015 when the service cannot be delivered with reasonable care and skill.

Price increase

If The Courier increases the price in a way that is not permitted by the contract, you can cancel the contract. Provide the price change notice and your account statement as proof. Under the Consumer Rights Act 2015 unfair terms, including disproportionate unilateral increases, are not binding.

Death of subscriber

Provide a copy of the death certificate and the account holder details to request immediate cancellation. The Courier should accept this evidence to close the account; keep written confirmation from the company.

Legitimate ground (service failure)

Legitimate grounds include repeated failures to provide the agreed digital content or persistent technical problems that The Courier cannot fix. Provide copies of error messages, dates and times of failed accesses, and support correspondence. Claims rely on the Consumer Rights Act 2015 requiring services to be performed with reasonable care and skill.

End of commitment

If you subscribed to a fixed duration plan (for example a 1 Year subscription at £119.99 legacy price), your subscription ends at the end of the paid period. To avoid renewal, cancel before the renewal date. Keep your receipt and account status showing renewal disabled as proof.

Cooling-off period

For online contracts you usually have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, the right to a refund is lost if you gave express consent for immediate download or streaming and acknowledged losing the right to cancel. For subscription renewals the trader must provide a renewal cooling-off notice and you can cancel during that renewal cooling-off period without penalty. See Consumer Contracts Regulations 2013 and the updated cooling-off legislation at UK legislation 2024.

Before you cancel: ask for retention offers

Research does not show any public retention offers from The Courier. If you want to try to keep your service, contact support via the contact page and request a retention offer or a promotional rate. Use this script: "I am thinking of cancelling my subscription. Do you have any promotional rates or a discounted plan you can apply? My account email is [your email]." Keep any offer in writing before you accept it.

What cancelling saves you - price math

Example savings using published prices:

Monthly web subscription: £6.99 x 12 = £83.88 per year.

Monthly App Store subscription (In-App price): £19.99 x 12 = £239.88 per year.

Yearly web subscription: £69.99 per year.

Yearly App Store subscription: £199.99 per year.

Legacy 1 Year subscription (App Store legacy): £119.99 per year.

Cheapest alternative from the competitors list provided in research is Jaccountancy at £35 per month (£420 per year). While Jaccountancy is not a like-for-like news service, it is the lowest monthly price listed among competitors in the supplied research at £35 per month.

Examples of savings by cancelling The Courier:

• If you cancel a Monthly web subscription at £6.99 you save £83.88 per year (calculation: £6.99 x 12 = £83.88).
• If you cancel a Monthly App Store subscription at £19.99 you save £239.88 per year (calculation: £19.99 x 12 = £239.88).
• If you cancel a Yearly App Store subscription at £199.99 and switch to a web Yearly at £69.99 you save £130.00 per year (calculation: £199.99 - £69.99 = £130.00).

Relevant consumer law and regulator

United Kingdom protections include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Citizens Advice provides guidance for cancelling services: see Citizens Advice - cancelling a service.

Cooling-off and digital content rules

The Consumer Contracts Regulations 2013 grant a 14 day cooling-off period for most online services, starting the day after the contract is made. For digital content the right is lost if you consent to immediate download or streaming and acknowledged losing the right to cancel. Renewal cooling-off must be accompanied by a cooling-off notice for each renewal.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats difficult cancellation and unclear auto-renewal terms as potential unfair practices. If you cannot stop renewals or the terms are unclear, raise the issue with The Courier, then escalate to Citizens Advice and the CMA if needed.

Escalation path

1) Complain to The Courier via their contact route and keep records. 2) If unresolved, seek advice from Citizens Advice at Citizens Advice. 3) For card payments you may use chargeback through your card issuer or consider Section 75 for qualifying transactions. 4) If terms are unfair, report to the CMA.

Check access and final billing

After you cancel, confirm whether you retain access until the end of the paid period or whether access ends immediately. If you cancelled before renewal, check your bank or card statement for any unexpected charges within 30 days.

Data and account closure

Decide whether you want the account retained or fully deleted. Request account deletion via the contact page and keep confirmation. Ask for a copy of personal data if required.

How to reactivate

If you want to resubscribe, use the membership page and choose the plan you prefer. Keep receipts and note whether you are charged an introductory or legacy rate. If you were on a legacy price such as £119.99 per year, it may not be available on reactivation.

Use this checklist to cancel cleanly and keep evidence.

• Identify how you subscribed: App Store or web. If App Store, open Apple ID subscriptions.
• Turn off auto-renew at least 24 hours before the next renewal to avoid a charge.
• Send a cancellation request via the membership page at membership or use the contact form at contact.
• If you prefer post, send a signed registered letter to The Courier, 301 Bridgewater Avenue, MK13 0ED Milton Keynes, United Kingdom and keep the signed-for receipt.
• Save screenshots, confirmation emails and any reference numbers as proof.
• Check your bank statement for refunds or unexpected charges within 14 days of cancellation.
• If you cannot resolve a dispute, contact Citizens Advice for next steps.