Cancel The Space the easy way

Overview

The Space is a multi-service brand that operates coworking spaces, class memberships and digital services across the United Kingdom and Ireland, with branded offerings that include in-person classes, online classes and a streaming product called The Space TV. The legal entity is The Space Ltd. Co., founded in 2014 and part of the Vibes group.

Who uses it

Entrepreneurs, startups and professionals who need flexible workspace or class-based memberships use The Space. Offerings include short-term passes, class packs, monthly memberships and on-demand digital access.

Company facts

Web (recommended)

1. Open your browser and go to the The Space website where you created your account.
2. Sign in using your account email and password.
3. Click your Profile at the top right and select Purchases.
4. Click End Membership and follow the prompts to confirm cancellation.
5. Save a screenshot of the confirmation screen. Watch for a confirmation email within 5-10 business days.

iOS (if billed through Apple)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find The Space subscription and tap Cancel Subscription.
4. Keep the App Store cancellation confirmation screenshot.

Android (if billed through Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select The Space and tap Cancel subscription.
4. Save the cancellation confirmation email from Google Play.

Phone

1. Phone support number is not publicly published in The Space terms; if you have a phone number in your account area, call and ask to cancel your membership immediately.
2. Record the date and time of the call and ask the agent to email a cancellation confirmation.

Email / Post

1. If you prefer written notice, send an email to the support address shown in your account or a registered letter to: The Space, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. For post, send via Royal Mail Signed For or Recorded Delivery and keep the receipt.

Cooling-off period (change of mind)

When you bought a service online, over the phone, or by mail-order, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after the contract is entered into. If you cancel within 14 days you are entitled to a full refund unless you expressly asked for the service to start during the 14 days. If you asked for service to begin, the business can keep an amount to cover services already provided.

Required proof: order number, transaction date and your cancellation request sent by email or registered post. Law: Consumer Contracts Regulations 2013.

Cooling-off exceptions and booked activities

The 14-day right does not apply to certain leisure or business activities provided on a specific date or period (for example SpaceCloud bookings). If your booking was for a specific date, The Space or SpaceCloud terms may exclude the statutory cooling-off right. Required proof: booking reference and host terms. Law: Consumer Contracts Regulations 2013.

Price increase

If The Space increases the recurring price mid-contract, you can cancel if the contract allows termination for price rises or if the increase is outside the contract terms. Provide the notice of price increase and your original contract. If contract terms are unclear, raise a dispute citing the Consumer Rights Act 2015 for unfair contract terms and the CMA guidance on auto-renewals.

Moving abroad or relocation

If you move address and the service cannot be provided at your new location, present proof of relocation (new tenancy agreement or utility bill) and request termination. The Space’s public terms do not publish an automatic acceptance rule for relocation; include your move documents and ask for an exception in writing.

Death of the subscriber

For death of the subscriber, send a certified copy of the death certificate and your relationship or appointment as executor. The Space’s published terms do not list a specific internal process; you must send documents and request closure of the account and refund of any unused period.

End of minimum commitment

If your membership has a stated minimum commitment (for example 2 months for many London memberships), you can cancel at the end of that commitment by following the normal cancellation steps. Provide proof of original start date (receipt or confirmation email) when requesting cancellation where the platform refuses to accept the end date.

Before you cancel: negotiate

The Space is known to offer limited retention options on renewal pages for memberships, such as temporary holds or downgrades to smaller class packages. Research shows The Space provides class packs and shorter commitments like 5 class packs, 10 class packs and short introductory offers. If you want lower cost, ask support (via account message or email) to switch to a 5 class pack at £90, a 10 class pack at £145, or an online-only plan at £22 per month. When you ask, state your current plan, the date you want changes to start and request written confirmation.

What cancelling saves you - example math

Choose a real plan and compute annual cost to measure savings.

• Unlimited Classes/month Membership (London) - £140 x 12 = £1,680 per year.
• Online Unlimited Classes (London) - £22 x 12 = £264 per year.
• The Ground Membership (Bath) - £55 x 12 = £660 per year.
• The Space Unlimited Membership (Bath) - £120 x 12 = £1,440 per year.
• 10 Class Pass (Bath) - £145 one-off (valid 12 weeks) - annual equivalent depends on usage.

If you cancel an Unlimited London membership (£140/mo) and switch to Online Unlimited (£22/mo) you save: 140 - 22 = £118 per month. Annual saving: £118 x 12 = £1,416 per year.

Cheapest real alternative from the provided pricing is the Online Drop-in Class at £9 per session or an Online Unlimited plan at £22 per month. Choose the Online Unlimited plan at £22/mo as the lowest recurring membership option shown.

Key consumer law in the United Kingdom

Primary protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Citizens Advice service explains your right to cancel most online contracts within 14 days: Citizens Advice - Cancelling a service.

Cooling-off, digital content and starts during the period

Under the Consumer Contracts Regulations 2013 you get a 14-day cooling-off period for services bought online. If you asked The Space to start the service during that period, the company can charge for services provided up to cancellation. If digital content (streaming or downloads) began with your express consent and you lost the right to cancel, the company must have your clear consent before starting and must confirm loss of refund rights.

Unfair contract terms and auto-renewal

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms, including disproportionate cancellation penalties. The Competition and Markets Authority provides guidance on hard-to-cancel subscriptions; if The Space uses unclear auto-renewal or makes cancellation difficult, escalate to Citizens Advice and the CMA.

How to escalate

1) Complain to The Space support in writing and keep all evidence. 2) If unresolved, ask Citizens Advice for next steps: Citizens Advice. 3) For card payments you may have Section 75 protection (credit card) or use chargeback via your card issuer. 4) If the dispute is sector-specific and unresolved, contact the relevant ombudsman or regulator.

Check access and final dates

Confirm your cancellation effective date in writing and check the last date you can access services. If you had a prepaid pack (for example 10 classes at £145) verify expiration and ask if unused sessions can be refunded or transferred; the Bath 10 class pass states no refunds and 12 week validity.

Data and receipts

Download any invoices and account history. If you used the on-demand library (The Space+ at £18/mo or £180/yr), request written confirmation that streaming access ends on the cancellation date. If The Space continues to charge after cancellation, contact your card issuer to dispute the payment.

Refunds and final billing

If you cancelled within the 14-day cooling-off period and did not request the service to start, you are entitled to a full refund. The Space TV lists a 30-day full refund policy if requested within 30 days of the transaction with order number and reason. Refunds may take 5-10 business days to reach the original payment method.

Re-activation

If you want to re-join later, ask for available rejoin offers. Some locations run introductory promos such as 30 days for £60 or 14 days unlimited for £50 for new students; these typically apply to new accounts only.

Follow this checklist to cancel securely and keep records.

• Locate your account login and recent receipts before starting.
• Use the Web method: Profile > Purchases > End Membership and take a screenshot of confirmation.
• If using App Store or Google Play, cancel from the store subscriptions page and keep the confirmation.
• If you need to send a letter, use Royal Mail Signed For to The Space, Crown Way, CF14 3UZ Cardiff and keep proof of postage.
• Within 14 days, request a refund in writing if eligible. Include order number and reason.
• Save all emails, screenshots and proof of postage for escalation.
• If charged after cancellation, contact your card issuer for chargeback or Section 75 (credit card) if applicable.