Cancel Time the easy way

Overview

Time is a long-established news brand and publisher focused on national and world news, politics, science, health and entertainment. The organisation named in this guide is Time USA, LLC., founded in 1923 by Henry Luce and Briton Hadden.

Products and subscriptions

Time provides digital and print news products and subscription access to articles, photos and video. Subscriptions often include recurring billing and auto-renewal features described in the subscriber terms.

Company facts

For official terms see the publisher's policies and terms of service linked in sources.

Web

1. Sign in to your Time account at the publisher website or app.
2. Open Account settings or Subscriptions section.
3. Select the active subscription and choose Cancel or Manage subscription.
4. Follow on-screen prompts and confirm cancellation.
5. Save the confirmation email or screenshot the confirmation screen as proof.

iOS

1. Open the App Store on your iPhone or iPad.
2. Tap your profile picture and choose Subscriptions.
3. Find the Time subscription and tap Cancel Subscription.
4. Keep the App Store confirmation email or screenshot for proof.

Android

1. Open Google Play and tap the profile icon.
2. Choose Payments & subscriptions then Subscriptions.
3. Select Time and Cancel subscription.
4. Save the Play Store confirmation email or screenshot as proof.

Phone

1. Call the customer service number shown on your billing statement or confirmation. If no number is available, use the support email to request a call-back.
2. State your full name, account details and clear request to cancel.
3. Ask for a cancellation reference number and the date when the cancellation takes effect.
4. Follow up by email and keep the call time and reference number for proof.

Email

1. Send an email to [email protected] with subject line "Cancel subscription" and include your full name, account email and subscription ID.
2. State: "I hereby cancel my subscription effective immediately" and request written confirmation.
3. Keep the sent message and any reply as proof. If no reply within 5 business days, escalate by post or via Citizens Advice.

Post

1. Write a signed letter stating your name, address, account details and the sentence: "I cancel my subscription under the Consumer Contracts Regulations 2013."
2. Send it by recorded or registered delivery to: Time, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the recorded delivery receipt and allow 3-30 days for processing; keep copies of all documents.

Moving - change of residence

If you move abroad and your subscription is incompatible with your new address, Time may allow termination if the contract explicitly states this or if performance becomes impossible. Provide proof: new address (utility bill or tenancy agreement) and the subscription account details.

Applicable law: Consumer Rights Act 2015 for service performance and fairness of contract terms.

Price increase

If Time increases the subscription price during a fixed contract and your contract does not permit the increase, you can cancel without penalty if the contract allows cancellation for price changes. Provide proof: the price change notice and your original terms document.

Applicable law: Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 where unfair contract terms are concerned.

Death of subscriber

In the event of the subscriber's death, the account can be closed. Provide proof: copy of death certificate and the account holder's details. Contact support by email and post with documentation.

Applicable law: Not a specific statute in the research; treat as a contractual termination reason supported by evidence.

Legitimate grounds accepted by Time

Research indicates Time offers termination for specific service categories (Time Communications, TimeTalk) subject to licence terms, early termination charges and notice requirements. Provide documents required by your specific service agreement (invoice, licence number, proof of change).

Applicable law: Terms of service and licence in contract; Digital Markets, Competition and Consumers Act 2024 where relevant for consumer protections.

End of minimum commitment

When the minimum period expires you must give the contract notice specified in your terms. Research shows common notices: one month written notice, or at least 90 days for some licence-based services. Provide proof: cancellation letter or email and confirmation from Time.

Applicable law: Contract terms governed by Consumer Rights Act 2015.

Cooling-off / change of mind

For distance and off-premises contracts you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you are entitled to a refund, unless you explicitly consented to immediate digital content download or the service was fully performed.

Applicable law: Consumer Contracts Regulations 2013. See also official regulations and Citizens Advice guidance at Citizens Advice.

Before cancelling: negotiate

Research reports Time and related news subscriptions sometimes present a retention offer during a cancellation call. When you call to cancel, request a retention discount or an alternative package. Say you will cancel unless they match a price or offer a pause. Ask the representative for the written offer and a reference number before ending the call.

Recorded example from research: a retention offer has been reported during cancellation calls for The Times UK subscription (LegalClarity). Use the same approach: ask for a savings offer or pause and request written confirmation.

What cancelling saves you - yearly maths

Example: Timepage Monthly Membership is listed at £3.99 per month. Yearly cost: 3.99 x 12 = £47.88 per year.

Example math shown:

• Timepage Monthly: £3.99 x 12 = £47.88 per year
• Timepage Annual: £21.99 per year (listed annual price)

Switching from Timepage Monthly (£47.88/year) to Timepage Annual (£21.99/year) saves: £47.88 - £21.99 = £25.89 per year.

Cheapest real alternative from the available pricing data: Timepage Annual Membership at £21.99 per year.

Key UK laws

Important laws that apply to subscriptions in the United Kingdom include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off period) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms may be unenforceable). The Digital Markets, Competition and Consumers Act 2024 adds protections for digital markets and consumer rights.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel distance or off-premises contracts and receive a refund. If you agreed that digital content would be supplied immediately, you lose the right to a refund for digital content once supply starts if you gave express consent and acknowledged losing the right. Refunds must be issued without undue delay and within 14 days of the trader being informed of the cancellation where the Regulations require it.

Escalation steps

First complain to the trader (email and recorded delivery recommended). If unresolved, contact Citizens Advice for guidance and escalation. For regulated sectors use the sector ombudsman. For disputed card payments, consider a chargeback with your card issuer or Section 75 where the payment qualifies.

Official sources: see the regulations at legislation.gov.uk and cooling-off rights summary at legislation.gov.uk (2024).

Check access and final bill

Confirm the date your access ends and whether you have any final charges or refunds due. If you paid in advance, request a pro rata refund for unused time where applicable. Keep the cancellation confirmation email and any final invoice.

Data and re-activation

If you want to preserve favourites, saved articles or receipts, export or screenshot them before your access ends. If you later re-subscribe, check whether any promotional offers apply; archived accounts may be reactivated under new terms.

What to do if you do not receive confirmation

If you do not receive written confirmation within 7 business days, send the cancellation by recorded post to Time, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of posting. Escalate to Citizens Advice if the trader does not acknowledge the cancellation.

Follow this checklist to ensure a clean cancellation and record keeping.

• Find your subscription ID and billing email.
• Send cancellation request by your chosen channel and save proof (email, screenshot, recorded delivery receipt).
• Ask for a written confirmation and cancellation reference number.
• Check for any pro rata refund or outstanding balance within 14 days.
• Export saved content, invoices and receipts before access ends.
• If you bought via Apple or Google, cancel via the App Store or Play Store and save confirmation.
• If you do not get a reply within 7 business days, send recorded post to Time, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• If unresolved, contact Citizens Advice and consider a chargeback or Section 75 claim where applicable.