Cancel Timely the easy way

Overview

Timely is a cloud-based appointment booking and business management platform designed for salons, spas, clinics and other service businesses. It handles online booking, SMS reminders, client records and payments.

Who uses Timely

Timely targets small and medium service businesses in the beauty and wellness sector, hair and beauty professionals, salons, gyms and trades that need scheduling, reminders and payment processing.

Company facts

Web - cancel via Workspace Settings

1. Sign in to your Timely workspace at your workspace URL or Timely.
2. Go to Settings > Subscription.
3. Click Downgrade or Cancel and delete my account.
4. Follow on-screen prompts to confirm; retain the confirmation screenshot or email.

Mobile - iOS and Android

1. Open the Timely app or access your workspace via mobile browser.
2. Open Settings > Subscription and choose Downgrade or Cancel.
3. Confirm cancellation and save on-screen confirmation.

Contact form (subscriptions purchased through Timely)

1. If your subscription was purchased directly through Timely, submit a cancellation request through their Contact form at least 15 days before renewal as required.
2. Include workspace name and account owner email.
3. Keep the confirmation or ticket ID returned by the form.

Email and Phone - why these are not accepted

1. Timely states that email or phone requests to cancel are not considered a valid cancellation request.
2. Do not rely on email or phone alone to cancel; use Settings, the Contact form or post a registered letter.

Post - sending a registered letter

1. Prepare a signed cancellation statement including account details and intention to cancel.
2. Mail a registered letter to Timely, Fonthill Road, BN3 6HA Hove, United Kingdom and keep the proof of posting and delivery receipt.
3. Allow 7-14 days for delivery and processing.

Cooling-off (change of mind during initial period)

Rule - For contracts concluded online or off-premises, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off right where you can cancel and receive a refund. If you cancel during a free trial period you will not owe a subscription fee.

Required proof - clear statement of decision to cancel (email or form) and proof of contract date.

Applicable law - Consumer Contracts Regulations 2013. See cooling-off rights.

Price increase

Rule - If Timely applies a price increase that is outside the contract terms, the change may be challenged under unfair terms rules in the Consumer Rights Act 2015 and CMA guidance on auto-renewals. You may be entitled to cancel if the change amounts to an unfair variation.

Required proof - copy of the original terms, notice of increase and effective date.

Applicable law - Consumer Rights Act 2015 and CMA guidance on automatic renewal practices.

Moving / relocation

Rule - Relocation alone is not an automatic statutory ground to cancel unless the service cannot be provided at the new location. You must notify Timely with a clear cancellation statement and state why the service can no longer be used.

Required proof - new address or evidence the service is unusable from new location, plus account details and signed cancellation statement.

Applicable law - Consumer Contracts Regulations 2013 for contract cancellation rights and Consumer Rights Act 2015 for service performance obligations.

Death of subscriber

Rule - Notify Timely with a clear statement from an executor or family member. UK consumer law requires the trader to accept a clear cancellation statement; evidence may be requested by the company.

Required proof - death certificate and a signed cancellation instruction from the estate administrator or account holder representative.

Applicable law - Consumer Contracts Regulations 2013 (right to cancel by notifying the trader).

End of commitment or early termination

Rule - Timely’s terms state minimum commitment runs until the anniversary of the effective date of your paid subscription; early termination may not trigger refunds and a commitment can remain until that anniversary.

Required proof - account information and invoice showing subscription term and effective date.

Applicable law - Timely terms and Consumer Rights Act 2015 regarding unfair contract terms.

Legitimate ground accepted by Timely

Rule - Timely’s published policy highlights that email or phone are not valid cancellation methods; valid methods are Settings cancellation, the Contact form for subscriptions purchased through Timely, or registered post. Refunds are generally not provided except for cancellations during a free trial.

Required proof - confirmation from the Settings workflow or Contact form submission ID, proof of registered post.

Applicable law - Timely terms and Consumer Contracts Regulations 2013 for statutory cooling-off rights.

Before you cancel - negotiating with Timely

Retention offers reported in public sources: no specific retention discounts are published. To request a retention offer, contact support by email at [email protected] or use the workspace Settings and support/contact form. Mention your workspace name, current plan and desired monthly fee.

If you need to see Timely pricing while negotiating, view their official pricing page at Timely pricing.

What cancelling saves - yearly price comparison and math

Converted Timely monthly prices using 1 USD = 0.80 GBP (conversion used for transparency).

Timely Build plan: $26 per staff per month = 26 x 0.80 = £20.80 monthly. Yearly cost: 20.80 x 12 = £249.60 per year.

Timely Elevate plan: $39 per staff per month = 39 x 0.80 = £31.20 monthly. Yearly cost: 31.20 x 12 = £374.40 per year.

Timely Innovate plan: $47 per staff per month = 47 x 0.80 = £37.60 monthly. Yearly cost: 37.60 x 12 = £451.20 per year.

Timely Starter plan: $11 monthly = 11 x 0.80 = £8.80 monthly. Yearly cost: 8.80 x 12 = £105.60 per year.

Cheapest real alternative from competitors: EasyWeek at £8.33 per month. Yearly cost: 8.33 x 12 = £99.96 per year.

Potential saving example: switching from Timely Build (£249.60 per year) to EasyWeek (£99.96 per year) saves: 249.60 - 99.96 = £149.64 per year.

Relevant UK consumer law

The principal protections are the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off right for most online contracts and the Consumer Rights Act 2015 which prohibits unfair contract terms and requires services to be performed with reasonable care and skill.

Cooling-off and refunds

If you cancel within the statutory 14-day cooling-off period you are entitled to a refund. Timely’s policy also states free trials do not result in payment if cancelled during the trial.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel patterns as potentially unfair. For Timely, authorised cancellation channels are Settings, Contact form (for purchases via Timely with 15 days notice) and registered post. Email and phone are not valid per Timely.

How to escalate

1. Complain to Timely using the workspace support, Contact form or registered letter and keep proof. 2. If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service. 3. For card payments consider chargeback or Section 75 with your card issuer if eligible.

Access and data

Download client records and reports before cancelling. After cancellation the workspace may be deleted; Timely’s help pages explain account deletion steps. Keep exported client lists and appointment history locally.

Final billing and refunds

Timely’s published policy states payments are non-refundable and there are no refunds or credits for partial use of service. Cancelling before the end of the current paid month results in immediate cancellation with no refund for the unused period.

Re-activation

You can create a new Timely account or re-activate if your workspace remains retrievable; contact support at [email protected] for re-activation steps and data restoration options.

Follow this checklist to cancel and protect your data and payments.

• Sign in to your Timely workspace and go to Settings > Subscription and request cancellation; take screenshots of confirmation.
• If your subscription was bought through Timely, submit cancellation via the Contact form at least 15 days before renewal and save the submission acknowledgement.
• Export client records, appointments, invoices and reports before cancelling.
• If cancelling by post, send a registered letter to Timely, Fonthill Road, BN3 6HA Hove, United Kingdom and keep delivery proof.
• Note that Timely’s policy states no refunds for partial months; keep invoices to contest with your card issuer if necessary.
• If you believe terms were unfair or auto-renewal was unclear, seek Citizens Advice or consider chargeback/Section 75 for qualifying card payments.