Cancel Times the easy way

Overview

The Times is a UK national newspaper brand and digital publisher operated by Times Media Limited, part of News Corp UK & Ireland Limited. It provides national, international, business and sport news in print and digital formats.

Formats and audience

Times subscriptions include smartphone-only digital access, unlimited digital access across web and tablet, weekend print bundles and full print plus digital bundles aimed at individual readers, students and puzzle fans.

Company facts

Official subscription FAQs and terms are available on the publisher site: Official FAQs and Terms and conditions.

Web - Live Chat or account page

1. Go to the Help article: How do I cancel my subscription.
2. Sign in to your Times account on thetimes.com.
3. Open Live Chat or navigate to your subscription settings and select Cancel.
4. Request a chat transcript or confirmation email and save it.

iOS - Cancel via App Store

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select the Times subscription and tap Cancel Subscription.
4. Keep the App Store confirmation email as proof.

Android - Cancel via Google Play

1. Open the Google Play Store app.
2. Tap your profile icon > Payments & Subscriptions > Subscriptions.
3. Select the Times subscription and tap Cancel Subscription.
4. Save the Play Store confirmation message.

Phone - UK and international

1. Call Customer Services UK 0800 018 5177 (08:00 to 19:00 Mon-Fri; 08:00 to 16:00 weekends & bank holidays).
2. Confirm your name, account email and request immediate cancellation.
3. Ask the agent to send written confirmation to your email address and note the agent's name and time.

Email

1. Email [email protected] from the email registered to your Times account.
2. Write a clear subject line: Cancel subscription.
3. Include account details and request a written confirmation. Save the sent email and any reply.

Post

1. Write a signed cancellation letter including your full name, address, account email and subscription details.
2. Send by registered post to: Times, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and request a written reply.

Cooling-off period (first 14 days)

You have a statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days from the purchase date and receive a full refund. To use this right notify The Times by phone, Live Chat or email [email protected]. If you cancel within 14 days, digital access will stop and any subscription benefits must be forfeited. Legal basis: Consumer Contracts Regulations 2013.

End of minimum term / end of commitment

If you are at the end of a minimum term you may cancel at any time for the next renewal. Times does not publish a universal minimum commitment length; check your order confirmation for plan-specific terms or contact Customer Services. Legal basis: Consumer Rights Act 2015 on contract terms.

Price increase

If Times increases the price during your active contract you should check your contract terms. Times does not publish a specific unilateral price increase exit policy in the available help pages; contact [email protected] for confirmation and any specific proof they require. Applicable consumer protections include the Consumer Rights Act 2015.

Moving address (change of delivery)

For print deliveries, if you move address supply your new postal address to Customer Services. Times requires at least 2 days notice before the next billing date for print-by-delivery changes to avoid extra charges. If you move abroad, contact Customer Services to discuss options and provide proof of new address such as a utility bill or tenancy agreement.

Death of subscriber

Times does not publish a dedicated policy for death of a subscriber in its public FAQs. Common practice is to contact Customer Services and provide a copy of the death certificate and proof of authority to act on the estate. If Times requests documents, send them to [email protected] or by post to the Cardiff address. Legal escalation options exist under UK consumer law for disputes.

Legitimate ground (illness, incapacity)

Times has not published a list of accepted legitimate grounds for early termination. If you believe you have a legitimate ground, contact Customer Services and be prepared to provide documentary evidence such as a medical certificate. Legal basis: Consumer Rights Act 2015 for unfair contract terms.

Before you cancel: negotiating with Times

Research shows Times advertises introductory offers (for example 3 months at £1 for Basic Digital and Digital plans). Times does not publish a public retention policy for callers. To request a retention offer call Customer Services UK 0800 018 5177 or email [email protected] and ask if any introductory or loyalty offers can be applied to your account. Mention current offer details and your willingness to leave; request any offer in writing before accepting.

What cancelling saves you - yearly math

Use these exact prices and simple calculations to see annual savings:

• Basic Digital £20 x 12 = £240 per year.
• Digital (Unlimited) £30 x 12 = £360 per year.
• Weekend Print + Digital £43.33 x 12 = £519.96 per year.
• Digital + 7 Day Print £67.16 x 12 = £805.92 per year.
• Puzzles Subscription £1 x 12 = £12 per year.
• Student Subscription £9.99 per year.

Cheapest real alternative among researched competitors: Sleek accounting service at £60 per month = £60 x 12 = £720 per year (note: Sleek is an accounting service and not a news provider; it is listed as a competitor in the professional services research). Lawyerly costs £579 per month = £579 x 12 = £6,948 per year.

Key UK consumer laws

Your cancellation rights are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off period for most online or off-premises contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms can be challenged). The Digital Markets, Competition and Consumers Act 2024 provides additional subscription protections regarding renewal cooling-off periods and unfair renewal practices. See the legislation: Digital Markets, Competition and Consumers Act 2024.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Times fails to provide a clear cancellation path, you can escalate the complaint to Citizens Advice: Cancelling a service - Citizens Advice.

How to escalate

1) Complain to Times first via [email protected] or by post to Times, Crown Way, CF14 3UZ Cardiff. 2) If unresolved, seek help from Citizens Advice. 3) For card payments, consider Section 75 or chargeback through your card issuer if criteria are met. 4) If the dispute is within a regulated sector, use the relevant ombudsman. Keep all written records.

Access and service end date

If you cancelled within the 14-day cooling-off period you will receive a full refund and access will stop immediately. Outside the cooling-off period you may retain access until the end of the current billing period unless Times confirms immediate termination; confirm the exact end date when you cancel.

Data and account

Ask Times to confirm what personal data they retain and how to request deletion. You can contact [email protected] to request data deletion or an export of your account data under data protection rights.

Final billing and refunds

Refunds for cancellations within 14 days are processed to the original payment method. If you expect a refund request it should be made by email or phone and confirmed in writing. For billing disputes keep evidence of the cancellation confirmation.

Re-activation

To re-subscribe sign in at thetimes.com or use the app and select a plan. Any introductory £1 offers are time-limited and may not be available on re-subscription.

Before you cancel, gather these items and follow this checklist to avoid unwanted charges:

• Have your account email and subscription reference ready.
• If cancelling by phone, call UK 0800 018 5177 during published hours and request written confirmation.
• If cancelling by email, send from the registered email to [email protected] and keep the sent message.
• If cancelling by post, send a signed letter by registered post to Times, Crown Way, CF14 3UZ Cardiff and keep the proof of postage.
• For App Store or Google Play subscriptions, cancel directly in the store to stop future billing.
• Note key deadlines: 14-day cooling-off for refunds; contact at least 2 days before next billing for digital/print delivery; 15 days before 13-week voucher book end for voucher cancellations.