Cancel Topmediai the easy way

Overview

TopMediai is a suite of AI-powered creative tools owned by TopMediai and part of the iMyFone/Cleverguard group. The platform offers AI video generation, text-to-speech, AI dubbing and music creation tools targeted at professional content creators and growth teams.

Main features

Key features include AI video generation with credits-based plans, text-to-speech packages that supply monthly credits, AI dubbing that can auto-generate voiceovers and options for lifetime purchases for some products.

Company facts

Web - Member Center (recommended)

1. Open your browser and go to the TopMediai website and sign in to your account.
2. In the Member Center select the product or subscription you want to cancel.
3. Click "Cancel Subscription".
4. Click "Get" to request the verification code sent to your registered email.
5. Enter the verification code in the box provided.
6. Click "Cancel Subscription Now" to complete cancellation.
7. Keep the on-screen confirmation and the verification email as proof.

iOS - App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile picture, then Subscriptions.
3. Find the TopMediai subscription and tap it.
4. Tap Cancel Subscription and confirm.
5. Keep the App Store cancellation record as proof.

Android

1. Open Google Play Store, tap your profile, then Payments and Subscriptions.
2. Select the TopMediai subscription and Cancel subscription.
3. Save the Google Play confirmation email or screenshot as proof.

Email

1. Compose an email to [email protected] from the email used for purchase.
2. Include product name, order reference number and reason for cancellation.
3. Request written confirmation of cancellation and any refund.
4. Keep the support reply as proof.

Post

1. Prepare a registered letter to Topmediai, Crown Way, CF14 3UZ Cardiff, United Kingdom including full account details and order reference.
2. Send by registered post and keep the tracking receipt.
3. Request written confirmation by email or post and store it.

Cooling-off (14-day statutory right)

If you bought a subscription online in the UK and did not expressly consent to immediate download or streaming, the Consumer Contracts Regulations 2013 give a 14-day cooling-off right. To exercise it, notify TopMediai with a clear statement and request a refund of sums paid. Evidence should be the order confirmation and your cancellation message. Applicable law: Consumer Contracts Regulations 2013.

30-day trial and refund exceptions

TopMediai offers a 30-day trial system for customers to test tools. The company requires that problems be reported to customer support during the trial. Refunds are processed within one business day after receipt of a completed "Request Refund" form that includes the product name, order reference, email used for purchase and reason.

Price increase

If TopMediai increases the subscription price without allowing exit, contact support and state the new price and your decision to cancel. For UK statutory protection, unfair automatic renewal or hidden price increases can be challenged under the Digital Markets, Competition and Consumers Act 2024 and the CMA guidance; keep the renewal email or invoice as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024.

Technical malfunction and refund

TopMediai accepts refunds if the tool malfunctions due to a technical problem that cannot be resolved within the trial period, or if the online tool suffers a fatal malfunction. Required proof: screenshots, video of the malfunction, order reference and support ticket exchanges. TopMediai's Refund Policy lists these exceptions explicitly.

Duplicate purchase or non-delivery

TopMediai grants refunds for duplicate purchases or if order information is not received within 24 hours of payment and support does not respond within 48 hours of notification. Required proof: bank statement showing duplicate charge and communication timestamps.

Death of subscriber

If the subscriber has died, contact [email protected] with a copy of the death certificate and proof of account ownership to request termination and any eligible refund. Applicable law: Consumer Rights Act 2015 provisions on service performance and fairness apply to final settlement.

Before you cancel: negotiate

TopMediai has a customer retention process handled by support. Research shows support responds quickly and can offer account assistance. To ask for a retention offer, email [email protected], reference your order and request reduced pricing or suspension. If you have a technical failure, submit the "Request Refund" form and request an exchange or credit instead of cash.

What cancellation saves you - exact maths

Below is the annual cost calculation using known TopMediai published prices.

Monthly Pro Plan: £12.99 per month. Yearly cost = 12 x £12.99 = £155.88 per year.

Yearly Pro Plan (listed alternative): £89.99 per year. Yearly cost = £89.99 per year.

Weekly Plan (App Store): £35.96 per week. Yearly cost = 52 x £35.96 = £1,870.92 per year.

Starter Plan (Text to Speech - first week): £3.99 for the first week. Creator Plan (Text to Speech - first month): price noted as $9.99 in research, not converted to GBP for monthly; however known GBP plans include the Creator plan monthly equivalent when billed via App Store at £12.99 per month for other App Store products.

Example saving if you cancel a Monthly Pro Plan at £12.99: 12 x £12.99 = £155.88 saved per year compared with keeping a monthly plan. If you switch to the Yearly Pro Plan at £89.99, immediate saving for year 1 = £155.88 - £89.99 = £65.89.

Cheapest real alternative: a low-cost lifetime Text to Speech entry on TopMediai is £71.99 (lifetime) which is a one-off purchase and therefore can be cheaper than subscriptions depending on use.

Key UK consumer laws

Consumer Contracts Regulations 2013: provides 14-day cooling-off rights for most online purchases unless the consumer gave express consent to immediate download or streaming. Consumer Rights Act 2015: services must be performed with reasonable care and skill; unfair contract terms are not binding. Digital Markets, Competition and Consumers Act 2024: rules on renewal notices and cancellation rights for subscription renewals.

Auto-renewal and hard-to-cancel subscriptions

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If TopMediai failed to notify you before an auto-renewal, you may be eligible for a refund if contacted within 7 days of renewal according to TopMediai's own refund exceptions.

How to escalate

Step 1: Complain to TopMediai support in writing and keep copies. Step 2: If unresolved, contact Citizens Advice for guidance and request help with dispute resolution. Step 3: If payment was by credit card and the transaction qualifies, use Section 75 or make a chargeback via your card issuer. Applicable law reference: Consumer Contracts Regulations 2013; Consumer Rights Act 2015; Digital Markets, Competition and Consumers Act 2024. Official legislation: Digital Markets, Competition and Consumers Act 2024.

Check final billing

After cancellation, confirm your final invoice and check whether you were charged for the next billing period. If an unexpected charge appears, contact [email protected] and supply the order reference and bank statement.

Access to files and data

Confirm whether your projects, generated media and credits remain available after cancellation. If access is removed, request export of your data within 30 days and keep copies locally.

Re-activation

If you re-subscribe, account re-activation processes vary. Keep your previous order reference and ask support for any pro-rata credit or special rejoin offers.

Follow this checklist after you cancel to protect your rights and records.

• Save the Member Center cancellation confirmation or App Store/Google Play cancellation receipt.
• Save any email from support confirming cancellation or refund decisions.
• If you requested a refund, note the date you submitted the "Request Refund" form and expect processing within one business day after receipt by TopMediai.
• If you paid by card and a dispute is needed, contact your card issuer and prepare proof (order confirmation, cancellation email).
• Export or backup important media and projects within 30 days of cancellation.
• If you do not receive a timely response, escalate to Citizens Advice and consider chargeback or Section 75 if applicable.