Cancel Topstep the easy way

Core service

Topstep is a trading education and funded account provider focused on futures trading. Traders use the Trading Combine to prove rules-compliant performance before receiving a funded account.

Who runs it

Topstep LLC was founded in 2012 by Michael Patak and is headquartered in Chicago, United States. The company develops simulated and funded trading products for retail traders.

How it works

Traders subscribe to a Trading Combine subscription to trade on a simulated account with live market data. Successful participants progress to funded accounts where trading capital is supplied under specific rules.

Web (official, fastest)

1. Open your browser and go to dashboard.topstep.com.
2. Log in with your Topstep account credentials.
3. Go to the Billing page from the dashboard menu.
4. Find the subscription ID you want to cancel and click the "X" next to it.
5. Take a screenshot of the Billing page showing the subscription removed or canceled as proof.

iOS and Android (what to do)

1. Topstep documentation and community guidance indicate cancellation must be completed via the web dashboard; there is no documented App Store or Google Play cancellation flow in Topstep Help.
2. Open a browser and follow the Web steps above rather than using an in-app cancellation.
3. If your payment was processed by the App Store or Google Play, contact the store for any payment disputes after canceling in the Topstep dashboard.

Phone

1. Call Topstep support at (888) 407-1611 (US number published on Topstep contact pages).
2. Provide the account email, subscription ID and state: "Cancel my Trading Combine subscription".
3. Request a written confirmation by email and note the time and agent name for your records.

Email

1. Send to [email protected] from the email address registered to your Topstep account.
2. Include your full name, account email, subscription ID and the sentence: "Please cancel my Trading Combine subscription with immediate effect."
3. Save the reply as proof.

Post

1. Prepare a signed letter with your full name, account email, subscription ID and the explicit sentence: "Please cancel my Trading Combine subscription."
2. Send by registered post to Topstep, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and any return receipt for dispute evidence.

Cooling-off period (14 days)

If you purchased a Topstep Trading Combine online and the contract qualifies as a distance contract, you may have a 14 calendar day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right you must communicate cancellation within 14 days of the contract date. Refunds must be issued within 14 days of the trader receiving your cancellation notice.

Required proof documents: order confirmation email or invoice showing contract date; written cancellation (email or copy of a posted notice).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Topstep increases the price after you agreed a subscription, check the notice Topstep sent. Under UK consumer law, a unilateral contract price increase can give the consumer a right to cancel if it effectively changes the agreed terms. Provide the Topstep notice and your original terms when you request cancellation and any refund or prorate.

Required proof documents: copy of the price increase notice from Topstep; original subscription terms or invoice.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Moving / change of residence

A change of residence is not listed by Topstep as an automatic ground for a special cancellation. You must cancel using the standard dashboard or the other channels in this guide. If you claim you could not use the service due to relocation, provide supporting documents to request any discretionary refund from Topstep.

Required proof documents: proof of relocation such as tenancy agreement or utility bill; account details.

Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill.

Death of subscriber

If the account holder dies, request cancellation by emailing [email protected] and attaching a death certificate and proof of your authority to act for the estate. Topstep does not publish a specific process for death-based cancellation; support will advise on next steps after review.

Required proof documents: death certificate; proof of authority (executor documents or probate).

Legitimate ground and Topstep-accepted reasons

Topstep's published refund exceptions include an early refund for first-ever Trading Combine purchases if you cancel within the first 14 calendar days and you have not passed the evaluation and provide feedback. Topstep accepts accidental rebill refund requests within 28 days if the account has no trading activity.

Required proof documents: proof of first-time purchase, date-stamped cancellation within 14 days, evidence of no trading activity for accidental rebill requests.

Applicable sources: Topstep refund policies.

End of commitment

Most Topstep subscriptions are month-to-month. If you want to end the subscription at the next billing date, cancel in the dashboard before the next billing cycle. If you believe Topstep did not perform the service with reasonable care, you can escalate under the Consumer Rights Act 2015.

Required proof documents: billing history; evidence of service issues if claiming breach of contract.

Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

Topstep publishes limited formal retention offers but the platform does process accidental rebill refunds and offers Responsible Trading Discounts at purchase for specific options. If you want to avoid cancellation, contact support via chat or email and request a retention offer. Tell them the exact subscription name, current monthly price and explain you are considering cancellation. Ask specifically for a promotional price or a one-month credit. For accidental rebill refund requests, Topstep requires contact within 28 days and the account must show no trading activity.

How to ask: use the dashboard chat or send an email to [email protected] with subject "Retention request / billing dispute" and include your account email, subscription ID and desired outcome.

What cancelling saves you - yearly math

Use your actual plan price to compute savings. Examples using Topstep GBP-listed prices below:

• 50K Account - Standard Path: £49 x 12 = £588 per year saved.
• 100K Account - Standard Path: £99 x 12 = £1,188 per year saved.
• 150K Account - Standard Path: £199 x 12 = £2,388 per year saved.
• 50K Account - No Activation Fee Path: £95 x 12 = £1,140 per year saved.
• Level 2 Data (DOM): £38 x 12 = £456 per year saved.

Cheapest real alternative: using a lower-cost evaluation provider can reduce recurring fees. One common market alternative is paying only for market data instead of a full Trading Combine. Example: Level 2 Data at Topstep is £38 per month which totals £456 per year. If you cancel a 50K Standard Path subscription at £49 per month, switching to Level 2 Data only reduces cost but also removes the Trading Combine service. Decide based on whether you need funded-account path or only market access.

Key UK laws and regulator

The primary regulator for consumer contract fairness is the Competition and Markets Authority (CMA). Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Cooling-off rights and refunds

The Consumer Contracts Regulations 2013 grant a 14 calendar day cooling-off period for most distance contracts. The cancellation period begins the day after the contract is concluded. If services were not supplied during the cooling-off period a full refund is due. If you expressly consent to immediate performance and acknowledged that you lose the cancellation right, the 14-day right may not apply.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Unfair contract terms such as disproportionate cancellation penalties may be unenforceable. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

How to escalate

1) Complain to Topstep using the dashboard, email or registered letter and keep all replies. 2) If unresolved, seek guidance from Citizens Advice and then escalate to the Financial Ombudsman Service only if the dispute relates to regulated financial advice or activities. 3) For payment disputes, consider a Section 75 claim or a chargeback through your card issuer for qualifying transactions over £100.

Check access and final billing

Take screenshots of the Billing page showing the cancellation and of any confirmation emails from Topstep. Verify the date your access ends and whether you will retain access until the end of the paid period or immediately lose access.

Data and account records

Export any trade logs, screenshots, TopstepX or TopstepTV notes and personal records stored in your account. If you need historical records later for disputes, keep copies offline.

Re-activation and fees

If you later want to rejoin an Express Funded Account after losing access, Topstep publishes Back2Funded reactivation fees: £599 for a 50K XFA, £699 for a 100K XFA and £829 for a 150K XFA within a 30-day reactivation window. If you were rebilled and request a refund, Topstep states that processing a rebill refund cancels the subscription, closes the associated Trading Combine and removes associated Reset credit.

Follow this checklist to make cancellation clear and defensible.

• Log in to dashboard.topstep.com and cancel the subscription from Billing; take a screenshot.
• Save any confirmation email from Topstep or support chat transcript as proof.
• If payment was taken after cancellation, gather bank statements and the transaction ID.
• If you paid in error or were accidentally rebilled, contact support within 28 days to request a rebill refund. Provide account email and transaction details.
• If you are within 14 days of your first Trading Combine purchase and have not passed the evaluation, request a first-purchase refund via Topstep refund policies.
• If you plan to send a registered letter, use the cancellation address: Topstep, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.