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We generate and send your cancellation letter to Total Drive by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Total Drive agreement
Step-by-step UK guide to cancel Total Drive subscriptions, refund windows, and alternatives. Rated 4.3/5 on App Store and 4.8/5 on Trustpilot.
| fastest method (name it + why) | Online Portal - log in and Cancel Subscription in 'My Subscriptions'; immediate confirmation and two-factor authentication for identity verification |
|---|---|
| effective delay | Service access stops at the end of your current paid subscription term unless you request immediate termination and refund |
| notice period | Not published by Total Drive - check your account or contract for any contract-specific notice period |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Monthly or annual plans available; 30-day free trial applies to select plans |
| phone + hours | 833-386-3107 (hours not published) |
| postal address for registered letter | Total Drive, 110 Queen Street, CF10 2BQ Cardiff, United Kingdom |
Total Drive is a UK-focused software service for cloud storage, file backup, multi-device sync and a specialised instructor platform that manages diaries, pupils, online booking and payments.
Use cases include secure cloud backup for photos and documents, diary and pupil management for driving instructors, lesson reminders, and integrated payment tracking for individual instructors and driving schools.
| Founded | 2000 (as Total Drive Software Ltd) |
|---|---|
| Headquarters | Fareham, Hampshire, U.K. PO15 5TT |
| US office | Boston, MA 02210, United States |
| App Store rating | 4.3/5 |
| Support emails | [email protected], [email protected], [email protected] |
See the pricing page at Total Drive pricing and official terms at Terms and Conditions (PDF).
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Total Drive Online Portal) | Log in - My Subscriptions - Cancel Subscription - confirm 2FA | Immediate | On-screen confirmation and email | Easy |
| iOS (Apple App Store) | Manage subscription via your Apple ID subscriptions | Immediate via Apple | Apple subscription change receipt | Easy |
| Android (Google Play) | Manage via Google Play subscriptions | Immediate via Google Play | Google Play receipt | Easy |
| Phone | Call support 833-386-3107 and request cancellation | Not published by Total Drive | Call record only if you record locally; ask for written confirmation | Medium |
| Send cancellation request to [email protected] or [email protected] with account details | Response time not published by Total Drive | Email reply | Medium | |
| Post (registered letter) | Send a written cancellation letter by Recorded Delivery to the registered address | Delivery time by post plus processing time | Recorded Delivery receipt and proof of delivery | Medium |
If you move and cannot use the service because of jurisdictional limits, contact Total Drive support with proof of new address, such as a utility bill or tenancy agreement. Total Drive does not publish a specific automatic rule for moves; provide proof and request termination. Applicable law: Consumer Contracts Regulations 2013 for distance contracts if still within the cooling-off period.
If Total Drive raises your price, check your contract and the notification you received. If the price increase was not covered by your contract terms or communicated correctly, you can dispute the increase and ask to cancel without penalty. Keep the price change notice as proof. Applicable law: Consumer Rights Act 2015 covers unfair contract terms.
Notify Total Drive by email to [email protected] or by post with a copy of the death certificate and proof of your authority (executor or next of kin). Ask for account closure and data deletion. Total Drive's published processes do not specify requirements beyond standard proof of authority.
Total Drive must provide services with reasonable care and skill under the Consumer Rights Act 2015. If the service is defective or repeatedly fails, gather evidence such as screenshots, timestamps and support tickets, then request termination and refund. If Total Drive terminates access because of an alleged breach by you, refunds are not available for that termination per Total Drive policy.
If you have a fixed-term plan, cancel before the renewal date in the portal or via your app store. If you do not cancel, subscriptions automatically renew. Check your billing cycle and cancel before renewal to avoid the next billed term.
The Consumer Contracts Regulations 2013 give you 14 days to cancel distance sales and receive a full refund. For digital content, the right ends if you expressly agree to immediate access or download. For 12-month and bi-annual plans Total Drive allows refund requests within 30 days of purchase or renewal, and for monthly or quarterly plans within 14 days of purchase or renewal, when requesting termination and refund. Applicable laws: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.
Total Drive is known to offer discounts for multi-car instructors and occasional promotional pricing on the pricing page. There are no widely published retention packages reported beyond possible discounts. Ask support for a discount, request to switch to a lower plan, or request a pause. When you contact support, include your account usage figures and a clear target price to increase chances of a retention offer.
Compute yearly cost from monthly prices on the Total Drive pricing page:
Cheapest real alternative from competitors: DrivePro at £19.99 per month or annual £199.90. Yearly comparison example - switching from Total Drive Basic (£216) to DrivePro annual (£199.90) saves: £216 - £199.90 = £16.10 per year.
Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Distance sales and off-premises contracts are covered by the Consumer Contracts Regulations 2013 which grant a 14-day cooling-off period for most online purchases, with exceptions for digital content once download or streaming begins with your express consent.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal information as potential unfair commercial practice. If you find auto-renewal terms obscure, gather screenshots and complaint records and escalate.
First complain to Total Drive using their complaints email addresses. If unresolved, get help from Citizens Advice and consider Section 75 or chargeback through your card issuer for qualifying card payments. If the complaint concerns a regulated industry, escalate to the relevant ombudsman. Keep all proof: emails, recorded delivery receipts and screenshots.
Save the cancellation confirmation email or screenshot and check your next bank or card statement for any unexpected charges. If you expected a refund, track the refund request and the applicable window (14 or 30 days depending on plan).
Export lesson records, pupil data and cloud files before access ends. Users have reported occasional difficulty exporting data when switching platforms; create local backups and request account export via support.
To re-activate, subscribe again via the portal or app store. If you cancelled within a trial period, confirm whether the 30-day free trial applies to re-subscribers by checking the pricing page.
Use this checklist to make your cancellation clean and dispute-proof.
£18
/ mois
Award-winning App, Diary & Lesson Gaps, Free Instructor App, Free Pupil & Parent App, Free Lesson Reminders, Free Payment Reminders, Fuel Card (Money off)
£22
/ mois
All Basic features, plus Teaching Aids (3D videos covering 36 scenarios)
£23
/ mois
All Basic features, plus Online Booking, Gaps Plus
£26
/ mois
Complete Package (combines features from other plans)
£8
/ mois
Access to Total Drive Theory Suite for up to 10 pupils
No commitment. Billoff helps you cancel or adjust your Total Drive subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£19.99
/ mois
DrivePro is specifically designed for driving instructors with HMRC and AI lesson features
/ mois
PracticeBase offers clinic and appointment management (pricing varies by plan)
Total Drive is available in many countries. Here are several frequently cited markets:
What you should know about Total Drive subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Total Drive subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.