Cancel Trackerly the easy way

Service overview

Trackerly is a professional service that offers monitoring and optimisation of brand visibility in large language models and generative AI results. The service is aimed at brands and agencies that need to track how their content appears in AI-driven outputs.

Who uses Trackerly

Trackerly targets brands and digital agencies seeking to measure and improve their presence in AI answers, search snippets and related LLM outputs. Trackerly lists its target audience as brands and agencies on its site.

How Trackerly charges

Trackerly operates subscription billing. Research and the company terms state that fees are due at the start of each subscription period and that monthly subscriptions can be cancelled; a trial payment of £1 has been reported by customers and a recurring monthly fee of £24.90 is reported in customer reviews.

Web - cancel from account settings or cancellation page

1. Log in to your Trackerly account on the Trackerly website.
2. Open Account settings and locate the subscription or billing section.
3. Select Deactivate account or follow the "Cancellation" page process; Trackerly states you can deactivate in account settings to cancel immediately.
4. Expect a confirmation email when cancellation completes; keep this email as proof.

Phone - cancel by calling support

1. Call +44 2 039 910 387.
2. Explain you want to cancel and provide the email used for the subscription.
3. Ask the agent for a cancellation reference and request a confirmation email.
4. Record the time and agent name for your records.

Email - request cancellation in writing

1. Email [email protected] or [email protected] with the subject "Cancel subscription" and include your subscription email and any customer ID.
2. Request written confirmation and a final invoice if applicable.
3. Keep the sent email and any reply as proof.

Post - cancel by registered letter

1. Write a signed letter stating you cancel the subscription, include your full name, subscription email and date.
2. Send by recorded delivery to Trackerly, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of postage and the company reply as evidence.

Moving abroad or change of business location

If you must cancel because your company or business operations have moved, send a written request and provide a company relocation notice or new registered address. Trackerly's terms allow cancellation at any time; no additional proof is required for simple account deactivation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contract rights when the consumer is a person acting outside business capacity.

Price increase

If Trackerly increases a recurring price mid-contract, review your contract and the notice you received. If the price increase is unilateral and you cancel within the period set by Trackerly's notice, you are entitled to cancel without penalty under the Consumer Rights Act 2015 where the contract term is unfair. Provide the price increase notice as proof. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

For individual consumers, the executor or next of kin should contact Trackerly by email or post with a copy of the death certificate and evidence of authority to act. Trackerly does not publish a specific process; provide proof of authority. Applicable law: not a specific statute in this memo; standard estate administration rules apply.

Legitimate grounds - service unavailable or unusable

Trackerly's terms state refunds beyond 14 days may be considered if the user can demonstrate the service was unavailable or unusable and reasonable attempts were made to contact support. Provide screenshots, error timestamps, support tickets, and bank statements showing payments. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

If a fixed minimum commitment term exists in your purchase documentation, cancel at the end date shown. Trackerly states subscriptions can be cancelled at any time; if no minimum commitment is documented, there is no fixed-term requirement. Applicable law: Contract terms reviewed under the Consumer Rights Act 2015.

Cooling-off (14 day right to cancel)

For contracts concluded online, consumers usually have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel without reason and obtain a refund. Trackerly's terms confirm a refund may be possible if cancellation occurs within fourteen 14 days after first registration for the monthly subscription plan. Provide your registration confirmation as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiating with Trackerly

Research does not report specific retention offers from Trackerly. If you want to keep the service at a lower price, contact [email protected] or [email protected] and request a retention offer. When you call +44 2 039 910 387, ask for any promotional pricing, downgrade options, or pausing the subscription for a set period. Record any offer in writing before accepting.

What cancelling saves you - yearly calculation

Reported recurring monthly fee: £24.90. Yearly saving by cancelling a monthly plan: 12 x £24.90 = £298.80 per year. Example calculation: £24.90 x 12 = £298.80 saved in 12 months. Reported trial cost: £1 initial payment. If you paid the trial and then the monthly fee, cancelling prevents further £24.90 charges. Cheapest real alternative from free services: Google Alerts or carrier tracking tools at £0, so immediate cost saving compared with £24.90 monthly is £298.80 per year.

Relevant UK consumer law and regulator

Key laws: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions. Citizens Advice and local Trading Standards can assist with complaints.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you normally have a 14-day cooling-off period for online contracts. Trackerly's own terms allow a refund if cancellation occurs within 14 days after first registration for the monthly plan. Trackerly's terms also state no refund or credit will be provided for the unused portion of the subscription period unless within that 14-day window, except where the service was unavailable or unusable and Trackerly agrees to a pro-rata refund for the unavailable period.

When you are charged after cancellation

If Trackerly continues to charge after you cancelled, gather proof: cancellation confirmation, bank statements, and correspondence. Complain to Trackerly first. If unresolved, escalate to your card issuer for chargeback or Section 75 (for qualifying card payments), then contact Citizens Advice and Trading Standards. The CMA treats hard-to-cancel subscriptions as potentially unfair.

Alternative dispute resolution

If Trackerly refuses a lawful refund, ask the company for its ADR or complaints procedure. If no ADR is available or the outcome is unsatisfactory, report to Trading Standards and the CMA and consider a chargeback through your bank.

Check for confirmation and final billing

Trackerly states that confirmation of successful cancellation will be sent via email. Keep that email. Check your bank or card statement for any further charges for at least two billing cycles. If an unauthorised charge appears, contact your bank immediately to dispute it.

Data and account access

Ask Trackerly in writing whether your account data will be deleted or retained and for how long. If you want data removed, request deletion and keep the reply. If you plan to return, ask about account reactivation terms.

Re-activation and refunds

If you cancelled within the 14-day window and are eligible for a refund under Trackerly terms, request the refund in writing and include proof of cancellation date. Trackerly states refunds beyond the 14-day window may be considered only if the service was unusable; provide error logs and support tickets as evidence.

Follow this checklist to protect yourself after cancelling Trackerly.

• Cancel via account settings or the Cancellation page and save the confirmation email.
• If you used email or phone, keep your sent messages and note call times and agent names.
• Save proof of cancellation: screenshots, confirmation email, proof of postage.
• Check bank statements for at least two months for recurring charges of £24.90 or similar amounts.
• If charged after cancellation, contact your bank for chargeback or Section 75 where applicable.
• If Trackerly refuses a refund you believe you are due, contact Citizens Advice and your local Trading Standards.