Cancel Traffic Think Tank the easy way

Community and training for search professionals

Traffic Think Tank is a paid membership community aimed at search marketers and SEO professionals. The offering combines a private Slack community, training materials, templates and peer feedback focused on organic search and growth topics.

Who runs it and company facts

Traffic Think Tank was founded in 2017 and is part of Semrush Holdings, Inc. The company lists Nick Eubanks as CEO and founders Matthew Howells-Barby, Ian Howells and Nick Eubanks. Headquarters are in Philadelphia, United States.

Quick facts

See the official site for terms and membership details: Traffic Think Tank official site.

Web - cancel via account page

1. Sign in at trafficthinktank.com.
2. Open your account or billing section.
3. Click 'Cancel Membership' and follow on-screen prompts.
4. Save or screenshot the on-screen confirmation and keep any confirmation email.
5. Access remains until the end of the paid billing period.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and find Traffic Think Tank if present.
3. Tap Cancel Subscription and keep a screenshot of the cancellation screen.
4. Apple sends a confirmation email; keep that for your records.

Android - cancel via Google Play

1. Open Google Play Store, tap profile, then Payments and subscriptions.
2. Select Subscriptions, choose Traffic Think Tank if listed, then Cancel.
3. Keep the Google Play confirmation email or screenshot.

Phone - call support

1. Call 1-800-815-9959 and provide your account details.
2. Ask the agent to cancel your membership and to email confirmation to your address on file.
3. Record the date, time and agent name.

Email - support request

1. Email [email protected] with subject 'Cancel membership' and include your full name and registered email.
2. Request written confirmation and keep the reply email as proof.

Post - registered letter

1. Write a signed cancellation letter including full name, registered email and request to cancel immediately.
2. Send by tracked/registered post to Traffic Think Tank, 1 City Square, LS1 2AL Leeds, United Kingdom.
3. Keep Royal Mail proof of delivery and allow up to 14 days for processing.

Moving abroad or to a different country

If you are leaving the United Kingdom and need to cancel because the service is no longer appropriate, request cancellation via email or post and include proof of relocation such as a copy of a tenancy agreement, utility bill showing new address, or flight itinerary. There is no specific contractual minimum commitment, so Traffic Think Tank should cancel with effect from the end of the current billing period unless otherwise agreed.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Traffic Think Tank increases membership fees, ask for cancellation if you do not accept the increase. Provide the notice of price change (screenshot or email) and a written request to cancel. If the change is a significant unilateral contract variation, consumer law protects you from disproportionate penalties under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel following the subscriber's death, contact [email protected] and provide a copy of the death certificate and proof of authority (e.g., executor or next of kin). The company will process the request and stop future billing; any refund position follows their published refund policy (which states no refunds for content already available).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate ground

Research did not list specific 'legitimate grounds' accepted by Traffic Think Tank beyond standard consumer law reasons. If you claim poor performance or failure to provide services with reasonable care and skill, gather evidence such as dated messages, screenshots of missing promised services and support correspondence. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Applicable law: Consumer Rights Act 2015.

End of commitment

There is no minimum fixed commitment. Month-to-month members can cancel and retain access until the end of the billing period. Annual members keep access until the paid year ends unless otherwise agreed; cancelling mid-year does not normally produce a refund under the company policy.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14 day) period

Under the Consumer Contracts Regulations 2013 consumers have a 14-day cooling-off right for distance contracts. The right is lost for digital content if you gave express consent for immediate performance and acknowledged the loss of cancellation rights. Traffic Think Tank's published policy states no refunds because content is fully available on subscription start; if you did not give express consent to immediate supply you may be entitled to a refund within 14 days.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Before you cancel: negotiate

Research shows no public record of retention offers from Traffic Think Tank. There are no reported standard discount or pause options documented in available sources. To request a retention offer follow these steps:

1. Email [email protected] with 'Request retention offer' in the subject and include your account email and reason for leaving.
2. Mention whether you will switch from monthly to annual if offered a discount.
3. Ask for written confirmation of any offer and the exact price and expiry date.

What cancelling saves you - yearly maths

Monthly membership: £95. Annual membership: £950.

If you pay monthly for a year: 12 x £95 = £1,140 per year. Annual plan costs £950 per year.

Yearly saving by choosing the annual plan instead of paying monthly for 12 months: 12 x £95 = £1,140 - £950 = £190 saved per year.

Cheapest competitor listed in research: Mkt Lab Business Insights at £250 per month, annual £3,000 (12 x £250 = £3,000). Traffic Think Tank remains lower cost at £95 per month versus this competitor's £250 per month.

Key UK consumer law

Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14-day cooling-off period for distance contracts and set rules on refunds and consumer information. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

How to escalate if you have a dispute

1) Complain to Traffic Think Tank support by email to [email protected] and request written confirmation.

2) If the complaint is not resolved, contact Citizens Advice for guidance and next steps.

3) For card payments consider Section 75 or a chargeback through your card issuer if the charge qualifies.

4) The Competition and Markets Authority (CMA) identifies hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices; include the CMA in formal complaints if the business uses unclear renewal terms.

Full text of the Consumer Contracts Regulations: Consumer Contracts Regulations 2013.

Check your final billing and access

After cancellation you will retain access until the end of the billing period already paid. There is no automatic refund for unused time under the published policy; refunds are stated as not available because content is fully available on subscription start.

Data, re-activation and records

Download any resources you need from the member area before your access expires. Save cancellation confirmation emails. To rejoin, purchase a new membership on the official site; prices are locked while membership is maintained but may change for new signups.

Follow this checklist to cancel cleanly and keep evidence.

• Step 1: Log in and cancel via the account billing page; take a screenshot of the cancellation confirmation.
• Step 2: If you used Apple or Google billing, cancel through the App Store or Google Play and keep confirmation emails.
• Step 3: Email [email protected] asking for written confirmation and keep the reply.
• Step 4: If you prefer paper, send a signed registered letter to Traffic Think Tank, 1 City Square, LS1 2AL Leeds, United Kingdom and keep the Royal Mail proof of delivery.
• Step 5: Save receipts and proof of cancellation for at least six months.
• Step 6: If you believe you are entitled to a refund under the Consumer Contracts Regulations, state this in writing and reference the legislation.