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Subject : Cancellation of TruthFinder agreement
Step-by-step 2026 guide to cancel TruthFinder from the UK, rights, refund rules and alternatives. Includes contact, timelines and cheaper UK options.
| Fastest method (name it + why) | Online - immediate cancellation from the Subscriptions page in your account dashboard (instant processing) |
|---|---|
| Effective delay | Access continues until the end of the current 30-day billing cycle; cancellation processed immediately |
| Notice period | Ends at the close of the current 30-day billing cycle |
| Cancellation fee | 0 GBP |
| Minimum commitment | Not published by TruthFinder |
| Phone + hours | (855) 921-3711 - 07:00 to 16:00 PT, Monday to Friday |
| Postal address for registered letter | TruthFinder, 1712 Pioneer Ave Ste 500, 82001-4425 Cheyenne, USA |
TruthFinder is a US-based people search and background-check service that aggregates public records and online data into subscription access for repeated lookups. The company operates under TruthFinder, LLC and is part of PeopleConnect Holdings Inc.
Typical uses include finding contact details for old acquaintances, verifying identities of people met online, and researching local neighbours. The service is offered as a recurring paid membership billed every 30 days.
| Legal name | TruthFinder, LLC |
| Founded | 2015 |
| Headquarters | San Diego, United States |
| Support | Contact page |
| Refund policy (summary) | No refunds for current 30-day billing period except in rare exceptions - see official refunds page |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (Account Subscriptions) | Log in - Account - Subscriptions - Cancel membership | Immediate processing | On-screen confirmation and email within 1 hour | Easy |
| Phone | Call member care, provide account info, request cancellation | Call duration 10-30 minutes | Confirmation email within 1 hour | Medium |
| Send cancellation to [email protected] or via contact form | Response within 24-48 hours (request confirmation) | Email reply | Medium | |
| Post (registered letter) | Send signed cancellation request to the registered address | Delivery time + processing up to 14 days | Proof of postage and any reply by email/post | Hard |
| iOS | Open iOS Settings or App Store - Manage Subscriptions - cancel the TruthFinder subscription managed by Apple | Immediate after confirming cancellation in Apple subscription manager | Apple subscription confirmation | Medium |
| Android | Open Google Play - Subscriptions - select TruthFinder - Cancel | Immediate after confirming cancellation in Google Play | Google Play confirmation | Medium |
If you bought a subscription as a distance contract from the UK, you may have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period starts the day after the contract is concluded for services. If you consented to immediate supply of digital content or the service began with your explicit consent and you acknowledged loss of the right, cooling-off may not apply.
Required proof documents: copy of order confirmation, date/time of initial subscription, and your signed or email notice of cancellation. Applicable law: Consumer Contracts Regulations 2013.
If TruthFinder increases the recurring price mid-contract, UK consumer law protects against unfair terms under the Consumer Rights Act 2015 and CMA guidance on auto-renewal. TruthFinder's published help does not list a special procedure for price-change cancellations. Required proof documents: billing statements showing the old and new price and the date the change took effect. Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewals.
For account closure after a subscriber's death, TruthFinder does not publish a detailed bereavement policy. Practical proof: a death certificate and proof of authority (executor or next of kin identification) submitted via the contact page or support email.
TruthFinder does not publish a specific cancellation rule for moving country. To cancel, use the account dashboard or contact member care with proof of change of address if required. Required proof documents: new address confirmation or travel documentation. Applicable law: where the contract was concluded, UK distance-contract rules apply if purchased from the UK.
If you are on a periodic 30-day billing arrangement, ending the current billing cycle by cancelling via the account page stops further automatic renewal. Required proof documents: confirmation email of cancellation from TruthFinder or platform confirmation for Apple/Google cancellations.
TruthFinder does not publish a list of "legitimate grounds" for immediate unilateral termination beyond the standard help pages. For disputes about service quality, the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; evidence of defective performance includes screenshots, saved search results and correspondence with support. Applicable law: Consumer Rights Act 2015.
Research shows no publicly reported retention offers from TruthFinder. When you call or email to cancel, request a retention offer by asking the agent: 1) whether a lower monthly rate or a trial extension is available, 2) whether a single-report purchase option exists, and 3) to send any offer in writing to your account email. If the agent declines, keep the agent name and time of call as proof.
TruthFinder does not publish GBP plan prices for the UK. Below are concrete annual costs for lower-cost UK alternatives so you can compare.
Cheapest subscription alternative shown: ClientLight at £19.99 per month = £239.88 per year.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - gives a 14-day cooling-off right for most distance contracts. Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms may be unenforceable. The Competition and Markets Authority (CMA) targets unclear auto-renewal and hard-to-cancel subscriptions.
1) Complain to TruthFinder using their contact page or support email [email protected] and keep records. 2) Contact Citizens Advice for guidance and to check statutory refunds under the Consumer Contracts Regulations 2013. 3) For card payments, consider chargeback via your card issuer or a Section 75 claim for qualifying credit card transactions. 4) If the complaint relates to an authorised service in a regulated sector, escalate to the appropriate ombudsman. The CMA also accepts reports of hard-to-cancel subscriptions.
After cancellation you will retain access until the end of the current 30-day billing period. TruthFinder processes cancellation immediately but will not usually refund the current period; expect no refund except in limited exceptions as stated on the refunds page.
To request account data deletion or to export your data, contact [email protected] or use the contact form. If you wish to re-activate later, sign in and choose the subscription option or subscribe again through Apple/Google if you originally used those platforms.
Keep the cancellation confirmation email or platform confirmation as proof. If you are charged after cancellation, contact your card issuer and consider chargeback if necessary.
Use this checklist to cancel and protect your rights.
Not published by TruthFinder
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TruthFinder sells recurring 30-day access to background-search features; detailed GBP pricing for UK consumers is not published by TruthFinder.
Not published by TruthFinder
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No official UK annual plan price published. US pricing is available on the US site but not disclosed for GBP in TruthFinder help pages.
No commitment. Billoff helps you cancel or adjust your TruthFinder subscription without hunting down every detail alone.
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TruthFinder is available in many countries. Here are several frequently cited markets:
What you should know about TruthFinder subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your TruthFinder subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.