Cancel UAB 360 Mind the easy way

Service overview

UAB 360 Mind offers subscription-based self-development and wellness content focused on efficiency, productivity, motivation and well-being. The service provides guided programmes, meditation libraries and progress tracking depending on plan level.

Who runs it

The business operates under the legal name UAB "360 Mind" with headquarters in Vilnius, Lithuania. The company was founded in 2021 by experienced serial entrepreneurs and employs about 16 people.

Company facts

Official site and product pages: Product page and Main site.

Web (account cancellation)

1. Sign in at https://360mind.io/.
2. Open your account or subscription settings and locate the active subscription.
3. Click Cancel subscription and confirm on-screen.
4. Save or screenshot the on-screen confirmation and keep any confirmation email.

iOS (cancel via App Store)

1. Open Settings on your iPhone and tap your Apple ID at the top.
2. Choose Subscriptions, locate the UAB 360 Mind subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof; uninstalling the app does not cancel the subscription.

Android (cancel via Google Play)

1. Open Google Play Store on your Android device.
2. Tap your profile, choose Payments and subscriptions > Subscriptions, select UAB 360 Mind and tap Cancel subscription.
3. The subscription remains active until the paid period ends; keep the Google Play confirmation email as proof.

Email cancellation

1. Send a clear message to [email protected] with your full name, account email and request to cancel.
2. Ask for a written confirmation including cancellation date and the last paid day.
3. Keep the sent message and any reply as proof for escalation if needed.

Postal cancellation (registered letter)

1. Write a signed cancellation letter with your name, account email, and subscription details and the explicit sentence Cancel my subscription effective immediately.
2. Send by registered post to UAB 360 Mind Ltd, Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.
3. Keep the postal receipt and any company reply as proof; allow 5 to 10 business days for processing.

Cooling-off period (14 days)

If you signed up online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 starting the day after the contract is concluded. To obtain a full refund, cancel within 14 days and request your money back. If you expressly consented to immediate access to digital content during the cooling-off period, UAB 360 Mind may charge for the days used.

Required proof documents: order confirmation, account email, and date of initial consent. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If UAB 360 Mind increases your recurring price during an active subscription, you may have the right to cancel without penalty if the original contract allowed unilateral increases and you did not agree to them. Provide the pre-increase invoice and the notice of price change from the company.

Required proof documents: invoice showing old price, company notice showing new price. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Moving abroad

Moving out of the United Kingdom is not an automatic legal ground for refund; cancellation follows the terms of your contract. Provide proof of address change such as a utility bill or tenancy agreement plus your cancellation request.

Required proof documents: new address document and account identification. Applicable law: Consumer Contracts Regulations 2013.

Death of the subscriber

If the subscriber has died, provide a copy of the death certificate and the account holder identification. UAB 360 Mind should close the account and consider refunds for unused prepaid periods under their terms.

Required proof documents: death certificate, proof of executor or next of kin authority. Applicable law: Consumer Rights Act 2015.

Service failure or technical problems

If the service failed to deliver access or had technical faults preventing use, you may be entitled to a refund for the period when service was not provided. Collect screenshots, error messages, and timestamps.

Required proof documents: screenshots, timestamps, support correspondence. Applicable law: Consumer Rights Act 2015.

Before you cancel - how to negotiate

Contact support at [email protected] and request a retention offer. Research shows no specific retention offers are publicly reported for UAB 360 Mind; therefore, if you want a discount ask for a loyalty or reduced-rate plan and request any offer in writing. Mention the date your renewal is due and that you will cancel if no offer is acceptable.

What cancelling saves you - yearly calculation

Use these example plans from public data to compute yearly savings. Premium example: £19.99 per month x 12 = £239.88 per year. Basic example: use the midpoint £12.49 per month x 12 = £149.88 per year. Annual plan example: take the midpoint £149 per year.

Exact calculations shown:

• Basic plan: £9.99 to £14.99 per month. Example midpoint used: £12.49 x 12 = £149.88 per year.
• Premium plan: £19.99 to £29.99 per month. Example low price: £19.99 x 12 = £239.88 per year.
• Annual plan: £99 to £199 per year. Example midpoint: £149 per year.

Cheapest competitor alternative

The cheapest named competitor in the research is Greymill at £100 per month and Syncity AI and Business Brain listed at £250 per month. The lowest-cost annual alternative listed is PivotMindIQ at an offered monthly equivalent if refunded via 14-day guarantee, but the clearly cheapest monthly listed is Greymill at £100 per month. If you cancel a Premium plan at £19.99 per month you save £19.99 x 12 = £239.88 per year and could switch to an alternative depending on needs; Greymill at £100 per month equals £1,200 per year which is more expensive.

Which laws apply

Your rights in the United Kingdom are set by the Consumer Contracts Regulations 2013 for cancellation and the Consumer Rights Act 2015 for service quality and unfair terms. The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for most online contracts. If UAB 360 Mind fails to inform you of that right, the cooling-off period can be extended by up to 12 months. Digital content downloaded or streamed after you gave express consent may be excluded from the refund right.

How to escalate

First complain to the trader in writing and keep proof. If unresolved, seek help from Citizens Advice at Citizens Advice - cancelling a service. For payment disputes consider asking your card issuer for a chargeback or Section 75 claim if the payment qualifies. If the company breaches contract terms on quality you can cite the Consumer Rights Act 2015.

Confirm access and final billing

After cancellation check your account page or the app to confirm the subscription status. If you cancelled within a paid period you will usually retain access until the period ends; UAB 360 Mind does not offer refunds for partial months except within the 14-day cooling-off period.

Data and re-activation

If you want your content or progress data retained, request an account retention or data export from [email protected] before closure. The company privacy policy is at https://360mind.io/privacy-policy/. To re-activate, sign back in and follow the subscription purchase path on the website or app.

Follow this checklist to make cancellation effective and simple to prove if needed.

• Check renewal date and allow 5 to 10 business days notice.
• Decide cancellation channel: web, Google Play, Apple, email or registered post.
• If cancelling online, screenshot the confirmation and save the confirmation email.
• If cancelling by email, send from the address on the account and request reply confirmation.
• If cancelling by post, send a signed registered letter to UAB 360 Mind Ltd, Kemp House, 160 City Road, London, EC1V 2NX and keep the postal receipt.
• If within 14 days of signup, request a full refund citing the Consumer Contracts Regulations 2013.
• Keep all correspondence for at least 6 months in case of billing disputes.