Cancel Uber Plus the easy way

Overview

Uber Plus is the service name used on this page for Uber's subscription membership that appears on official pages as Uber One in the UK. The membership bundles delivery and ride credits, delivery fee waivers and trip discounts for a fixed monthly or annual price.

Who it is for

Customers who order food, groceries or use Uber rides frequently and wish to reduce delivery fees and earn credits on eligible trips.

Key facts

Membership features include free delivery on eligible orders above minimum thresholds and credits on selected ride types. The service auto-renews and can be cancelled via app or website. A student discount exists and annual billing offers a lower monthly equivalent.

Via the Uber Eats app (iOS and Android)

1. Open the Uber Eats app on your phone.
2. Tap Account at the bottom of the screen.
3. Select Uber One or the membership tile.
4. Choose Manage membership, then End membership.
5. Follow the confirmation prompts to complete cancellation.

Via the Uber Eats website

1. Open the Uber Eats website on desktop or mobile browser.
2. Open the menu (three lines) then select Uber One.
3. Click Manage membership and select End membership.
4. Confirm the decision when prompted; save or screenshot confirmation.

Via in-app support

1. Open Help in the Uber or Uber Eats app.
2. Select a relevant help topic or search "cancel membership".
3. Request cancellation and include your account details and next renewal date.
4. Keep the support case ID or message thread as proof.

By email

1. Uber does not publish a direct customer support email for membership cancellations.
2. Use the in-app messaging system to request cancellation and ask for written confirmation.
3. Save message threads as proof of the request and any confirmation from support.

By post

1. Write a dated letter stating your request to cancel the Uber Plus membership, include account email and phone number, and request confirmation in writing.
2. Send the letter by registered post to: Uber Plus, 2 Leman St, E1 8FA London, United Kingdom.
3. Retain the Royal Mail registered receipt and allow 3-10 working days for delivery and additional processing time.

Moving abroad - change of service availability

Rule and action: If you move to a country where Uber One is not available, you may cancel the membership. Provide proof of new address such as a utility bill or tenancy agreement. This follows the contract termination rights under general consumer contract principles.

Applicable law: Consumer Contracts Regulations 2013 for online contract changes and termination.

Price increase

Rule and action: If Uber increases the membership price before the renewal date and you do not accept the new price, you can cancel. Provide a screenshot of the price change notice or billing statement showing the increased price.

Applicable law: Consumer Rights Act 2015 and the Competition and Markets Authority guidance on unfair auto-renewal terms.

Death of the subscriber

Rule and action: The subscription may be cancelled by the estate. Provide a copy of the death certificate and proof of executor/administrator status. Contact support via in-app messaging or send a registered letter including these documents.

Legitimate ground - unauthorised payments

Rule and action: For unauthorised payments or continuous payment authority disputes, the Payment Services Regulations 2017 entitle the consumer to a refund. Provide bank statements, card replacement records and any correspondence with the bank. The Financial Ombudsman Service decision DRN-4771207 shows disputes about ongoing subscription debits despite card replacement.

Applicable law: Payment Services Regulations 2017. If bank intervention is needed, escalate through your card issuer's dispute or Section 75 where applicable.

End of commitment / no minimum commitment

Rule and action: Uber One has no minimum commitment. Cancel at least 48 hours before renewal. No cancellation fees apply. If you are within a billing period, benefits typically continue until the renewal date unless a refund is issued.

Applicable law: Consumer Contracts Regulations 2013 for cancellation timing and refund obligations.

Cooling-off period

Rule and action: New online contracts have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. You may cancel within 14 days for a full refund, except where you have expressly consumed digital content or agreed to immediate provision. If you used Uber One benefits, a refund may be reduced proportionally.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate

Retention offers: research does not report specific standard retention discounts from Uber One. To request a better price, contact in-app support and ask if a promotion applies to your account or whether a switch to the annual plan is eligible for a pro rata refund. If you are a student, apply for the student discount which halves the normal rate.

What cancellation saves you - concrete math

Monthly plan math: £4.99 x 12 = £59.88 per year.

Annual plan math: £49.99 per year (equivalent £4.17 per month). Annual saves: £59.88 - £49.99 = £9.89 per year if you switch from monthly to annual.

Student pricing: £2.49 per month or £25 per year.

Cheapest competitor from the list: IPSE membership at £11 per month or £179 per year. Comparing Uber annual to IPSE annual: £179.00 - £49.99 = £129.01 saved per year by staying with Uber One annual rather than switching to IPSE for a different service.

Consumer rights and cooling-off

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off right for most online contracts signed in the UK. If you cancel within 14 days you are entitled to a refund, unless you consented to immediate digital content delivery.

Quality of service and unfair terms

The Consumer Rights Act 2015 requires that services are performed with reasonable care and skill and outlaws unfair contract terms, including disproportionate cancellation penalties.

Payments and unauthorised debits

The Payment Services Regulations 2017 give consumers the right to refunds for unauthorised payments. The Financial Ombudsman Service has decisions referencing ongoing subscription debits that continued after card replacement - see the decision linked below for an example: Financial Ombudsman decision DRN-4771207.

Escalation path

Step 1: Complain to Uber via the app or website and request written confirmation. Step 2: If the issue concerns payments, contact your card issuer for chargeback or Section 75 where applicable. Step 3: If unresolved, escalate to the Financial Ombudsman Service or Citizens Advice for guidance. The CMA monitors unfair auto-renewal practices and may be contacted for systemic issues.

Check final billing and statements

After cancellation, review your bank or card statements for any unexpected charges. If you see an unauthorised payment, gather proof and contact your bank under the Payment Services Regulations 2017.

Credits and access

Uber One credits expire 60 days from issue or on membership termination. If a refund is issued, benefits are discontinued immediately. If no refund is provided, benefits remain active until renewal.

Re-activation and record keeping

To rejoin, visit the Uber One page on the Uber site or the Uber Eats app. Keep confirmation screenshots, support case IDs and registered post receipts for at least 12 months in case of disputes.

Use this checklist to complete and verify your cancellation.

• Check your next renewal date in the Uber Eats app or website.
• Cancel at least 48 hours before renewal using the Uber Eats app or website.
• If within 48 hours of renewal, contact in-app support immediately and request cancellation.
• If you prefer postal cancellation, send a registered letter to: Uber Plus, 2 Leman St, E1 8FA London, United Kingdom and keep the receipt.
• Request written confirmation from Uber and save screenshots or message threads.
• Review bank statements for any post-cancellation debits and contact your bank if needed.
• If you are within 14 days of purchase, exercise your cooling-off right under the Consumer Contracts Regulations 2013 for a refund where eligible.