Cancel Uber Premium the easy way

Uber Premium as a subscription

Uber Premium in the UK is marketed under the Uber One membership. It is a recurring subscription that combines benefits across Uber rides and Uber Eats.

Key benefits

Membership benefits include zero delivery fee on eligible food and grocery orders (with minimum order values), and credits on selected higher-end ride types.

Company facts

Cancel via the Uber Eats app

1. Open the Uber Eats app on your phone.
2. Tap Account in the bottom menu.
3. Tap Uber One.
4. Tap Manage membership.
5. Tap End membership and confirm.
6. Keep the on-screen confirmation or screenshot it as proof.

Cancel via the Uber Eats website

1. Open the Uber Eats website and sign in.
2. Open the left menu (three lines) and select Uber One.
3. Click Manage membership and choose End membership.
4. Save the confirmation page or take a screenshot.

Cancel a Google Play subscription

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon > Payments and subscriptions > Subscriptions.
3. Select the Uber One subscription.
4. Tap Cancel subscription and follow the prompts.
5. Keep the Google Play confirmation email as proof.

Cancel an Apple App Store subscription

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions.
3. Select Uber One and tap Cancel Subscription.
4. Save the confirmation email from Apple.

Cancel by post

1. Write a clear letter stating you wish to end your Uber One membership and include your account email and full name.
2. Send by registered post to: Uber Premium, 2 Leman St, E1 8FA London, United Kingdom.
3. Keep the registered post receipt as proof of sending.

Cooling-off period (14 days)

Rule: For distance contracts concluded online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off period starting the day after the contract forms. Action: Notify Uber before the 14 days elapse. Proof required: dated cancellation message or recorded delivery receipt. Law: Consumer Contracts Regulations 2013 - see official text.

Cancel because of price increase

Rule: Uber Premium's published terms for price changes are not publicly detailed in the available research. Required action: If a price increase applies and you consider it a contract change, cancel your membership and keep evidence of the change. Proof required: screenshot of new price, billing notification, and cancellation request. Law: If terms are unfair, Consumer Rights Act 2015 applies to challenge unfair terms.

Death of the subscriber

Rule: No public statement in the research specifically details Uber Premium's process for subscriber death. Required action: contact Uber Support via app and provide a death certificate or executor contact details. Proof required: certified copy of death certificate and account details. Law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 may guide refunds and service termination.

Moving abroad or change of residence

Rule: Uber One is location specific. Research does not publish a dedicated relocation policy. Required action: cancel membership in the app or stop automatic renewal and update account location. Proof required: proof of new address if requesting special consideration (not published by Uber Premium).

End of commitment

Rule: Uber One is cancellable anytime with no minimum commitment. Required action: turn off auto-renewal in the app or website. Proof required: cancellation confirmation.

Legitimate ground - poor service

Rule: Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Uber fails to provide promised membership benefits, you can complain and request cancellation and refund where appropriate. Proof required: records of missing benefits, screenshots, and correspondence. Law: Consumer Rights Act 2015.

Before cancelling: negotiate

Retention offers reported in the available research are not published for Uber Premium. Action you can take: open the Uber app, go to Help > Account and payment > Subscriptions and ask for a retention offer or a prorated refund. Ask for a free trial extension or an annual upgrade discount if you currently pay monthly. Keep any written confirmation from support as proof.

What cancelling saves

If you pay monthly: £4.99 x 12 = £59.88 per year. If you switch to the annual plan, the annual cost is £49.99, so switching from monthly to annual saves: £59.88 - £49.99 = £9.89 per year. If you cancel entirely, you save the full subscription amount you were paying. Example math:

• Monthly plan cost: £4.99 x 12 = £59.88 per year
• Annual plan cost: £49.99 per year
• Saving by cancelling a monthly plan for one year: £59.88
• Saving by converting monthly to annual: £59.88 - £49.99 = £9.89

Cheapest real alternative from competitors listed: RushXO and Q-Run list £0 monthly and £0 annual for their primary corporate account offers. If you move to RushXO or Q-Run (business focused), the subscription cost shown in research is £0, so potential direct subscription cost saving compared with Uber One monthly is £59.88 per year.

Key UK consumer law

The applicable laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws give a 14-day cooling-off right for most online contracts and require services to be provided with reasonable care and skill.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If a subscription is difficult to cancel or renewal terms were not clear, you can complain to Citizens Advice and escalate to Trading Standards.

Escalation steps

1. Complain to Uber through the app and keep written records. 2. If unresolved, contact Citizens Advice or Trading Standards. 3. For bank disputes, use chargeback or Section 75 if the payment method qualifies. 4. If financial complaint about bank handling arises, you can review the Financial Ombudsman Service decision referenced in the sources.

Official references

See the Consumer Contracts Regulations text here: legislation.gov.uk. For examples of dispute decisions, see the Financial Ombudsman Service decision in sources.

Check final billing and refunds

After cancelling, verify the date of your next billing date and check that auto-renewal is off. If you cancelled within the 14-day cooling-off period, request a refund and expect a response. If you cancelled within 30 days and no membership benefits were used, research states Uber will issue a full refund.

Access, credits and data

Uber One credits expire 60 days after issue or upon membership end according to the research data. Export any receipts or membership history you need before cancelling. To retain account data, keep your account active or download records via the app's help section.

If you see unexpected charges

If charges continue after cancellation, contact Uber Support and your card issuer. For recurring charges that banks refuse to block, the Financial Ombudsman Service and chargeback options are available as escalation routes.

Follow this checklist immediately to stop future charges and preserve your rights.

• Open the Uber Eats app and cancel: Account > Uber One > Manage membership > End membership.
• Take a screenshot of the cancellation confirmation.
• If you subscribed through Google Play or Apple, cancel via the platform and save the confirmation email.
• Note your next billing date and ensure cancellation is processed at least 48 hours before it.
• If cancelling within 14 days of purchase, cite the Consumer Contracts Regulations 2013 and request a refund.
• If you want a refund and do not receive it, contact your card issuer for chargeback or Section 75 where eligible.
• If charges continue, escalate to Citizens Advice or Trading Standards and keep all correspondence.