Cancel Ultiself the easy way

Overview

Ultiself is a habit-tracking and personalised behaviour app that uses structured habit breakdowns, AI analysis and routines to help users improve productivity, fitness and mood. The product offers a free tier plus Premium subscriptions that add AI features, unlimited habit tracking and expert routines.

Main features

Core features include access to 250+ habit breakdowns, habit tracking, motivating statistics, AI habit recommendations and an intelligent sleep tracker in premium tiers. Ultiself markets itself to people focused on self-improvement and biohacking.

How the company operates

Ultiself is operated by ULTISELF CORPORATION, a private company founded in 2019. Support contact is [email protected] and official policies are published on the company website.

Web - cancel via website

1. Visit Ultiself and sign in to your account on https://ultiself.com/subscription-policy.
2. Open the Shop section and select Manage Subscription.
3. Choose Cancel and confirm on-screen. Keep a screenshot of the confirmation.
4. Expect the change to apply immediately; if billed through a third-party store, follow that store's cancellation flow.

iOS - cancel inside the app or Apple

1. Open Ultiself on your iPhone and navigate to Manage Subscription in the app settings.
2. If the app directs you to Apple Subscriptions, open Settings > Apple ID > Subscriptions and cancel Ultiself from there.
3. Retain the App Store receipt or screenshot showing cancellation.

Android - cancel inside the app or Google Play

1. Open Ultiself on your Android device and tap Manage Subscription.
2. If billed by Google Play, open Play Store > Profile > Payments and subscriptions > Subscriptions and cancel Ultiself.
3. Save Play Store cancellation confirmation.

Email - cancel via [email protected]

1. Send an email to [email protected] from the account email address. Include full name, subscription ID, last 4 digits of payment card, and request to Cancel subscription.
2. State the date you want cancellation to take effect and attach any screenshots of billing if disputing charges.
3. Ultiself will process email requests within 72 hours. Keep the sent email and any reply as proof.

Post - cancel by registered letter

1. Write a letter with full name, account email, subscription ID, and clear statement: Cancel my Ultiself subscription effective immediately.
2. Send by registered post to: Ultiself, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Royal Mail signed delivery receipt and a copy of the letter as proof.

Moving abroad

If you move and can no longer use the service, send proof of new address (utility bill or tenancy agreement) and a cancellation request to [email protected]. Ultiself does not publish a special relocation refund policy; request will be handled under general subscription policy. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Ultiself increases the price during your subscription period and you do not accept the new price, you may cancel. Provide a screenshot of the price change or email notice you received and request cancellation to stop future renewals. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and CMA guidance on unfair contract terms.

Death of subscriber

To cancel due to the death of the subscriber, email [email protected] with a copy of a death certificate and the account holder's email. The company will close the account and stop future charges. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate ground accepted by Ultiself

Research shows Ultiself processes cancellations by request via app, website or [email protected] and accepts trial cancellations. There is no public list of additional legitimate grounds for immediate refunds. For trial cancellations send proof of trial status and cancellation request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If you are on a renewable subscription, cancel at least 24 hours before the renewal date to prevent the next payment. If you cancel after renewal, your subscription remains active until the end of the paid period. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day right)

When you buy a subscription online you have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If digital content is supplied during the 14-day period and you agreed to immediate performance, you may lose the right to a refund. To rely on the 14-day right send a cancellation email within 14 days. Cite: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research did not identify any public retention offers that Ultiself regularly makes. If you want to attempt retention, email [email protected] and request an alternative plan or a discounted renewal. Provide your account email, subscription ID and a clear statement: I want to keep my subscription if you offer a discount. Keep any written offer as proof.

What cancelling saves you - concrete math

Use your actual plan to compute savings. Examples using published prices:

• Premium monthly: 4.99 GBP per month. Year cost = 4.99 GBP x 12 = 59.88 GBP per year.
• Premium yearly: 17.99 GBP per year.

Switching from monthly to yearly saves: 59.88 GBP - 17.99 GBP = 41.89 GBP per year.

If you cancel a monthly plan and avoid one renewal, you save 4.99 GBP per month or 59.88 GBP per year. Cheapest competitor in the provided list is Taxmo at 9.99 GBP per month. Taxmo monthly 9.99 GBP is more expensive than Ultiself Premium monthly 4.99 GBP, so cancelling Ultiself for Taxmo would increase cost by 9.99 GBP - 4.99 GBP = 5.00 GBP per month.

Key UK consumer law

Your cancellation and refund rights in the UK are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Under the Consumer Contracts Regulations you have a 14-day cooling-off period for online contracts, subject to the digital content exceptions listed in the Regulations: https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.

Escalation steps if Ultiself will not cancel

1) Complain in writing to Ultiself at [email protected] and keep copies. 2) If no resolution, contact Citizens Advice for next steps. 3) For card payments over 100 GBP on a credit card, consider Section 75 via your card issuer. 4) For debit card or other payments, request a chargeback from your bank. The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair practices.

Access and final billing

After cancellation your subscription will remain active until the end of the paid period if you cancelled after a renewal. No subsequent charges should be processed after cancellation. Ultiself's policy states fees are non-refundable unless required by law or exceptions such as trial cancellation apply.

Account data and re-activation

Save or export any habit data you want before deleting the account. If you later re-activate, you will need to sign in and re-subscribe. Contact [email protected] to request account closure or data export; if you request data removal, confirm by email and keep the company response.

Follow this checklist to ensure a clean cancellation and protect your money.

• Identify how you were billed: App Store, Google Play or directly via Ultiself.
• If billed via App Store or Google Play, cancel through that store UI and keep the receipt.
• If billed directly, send a cancellation email to [email protected] from the account email and keep your sent email.
• If you prefer paper, send a registered letter to Ultiself, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the signed delivery receipt.
• Note the renewal date and cancel at least 24 hours before renewal to avoid an extra charge.
• If a charge posts after cancellation, raise a dispute with the card issuer and use Section 75 for eligible credit card payments.
• Request written confirmation of cancellation and any final billing statement.